Downgrade compensation?
Oct 22, 2017, 1:07 pm
#16
Join Date: Apr 2011
Location: YYC
Programs: AC 50k 1MM, Marriott LT Titanium Elite
Posts: 3,402
Since when do the Q400s have a J cabin? How could you possibly be "downgraded"? Moved from a preferred seat to a non-preferred yes, but that preferred seat cost you exactly 0 eUps. I must be missing something here...
Edit: I get it. The equipment was down gauged. I think our collective sympathy is probably worth more than anything AC will give you.
Edit: I get it. The equipment was down gauged. I think our collective sympathy is probably worth more than anything AC will give you.
Oct 22, 2017, 1:08 pm
#17
Join Date: Sep 2014
Location: sqrt(-united states of apologist)
Programs: *$ Green
Posts: 5,403
At first I though Cow was joking about an IT glitch, but someone posted EF showing the swap.
Oct 22, 2017, 3:15 pm
#21
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
Apparently I did 
Anyway, I'm going to draft a letter.
There were too many touch points where they could have fixed this.
1. They called 1A, why didn't they call me?
2. Downgrade of a checked in SE, why wasn't the concierge automatic alerted?
3. When the MLL agent scanned my boarding pass, why was there no error.
4. When the GA scanned my boarding pass, why was there no error?
1/2 could have happened hours in advance and let me avoid buying a crappy wrap in BOS.
3 is likely impossible given there was no error at step 4, but it also would have allowed me to get a nice Timmies sandwich, or eat a hot meal at a restaurant, or even load up on muffins and chips in the MLL.
4 could have been done with "Oh sorry sir but there was a downgauge and there's no business class. You have about 15 minutes if you want to run and grab anything."
I'm not overly upset over having to replace the J offerings at an out of pocket cost of $10. I'm upset because I could have had better food with less stress had they bothered to tell me AT ALL.
Wherever. I'm almost done building a system that will fix a lot of these issues. Another FTer is helping me beta test it. But this was not an intended purpose, so I'll need to make some slight tweaks.
Anyway, I'm going to draft a letter.
There were too many touch points where they could have fixed this.
1. They called 1A, why didn't they call me?
2. Downgrade of a checked in SE, why wasn't the concierge automatic alerted?
3. When the MLL agent scanned my boarding pass, why was there no error.
4. When the GA scanned my boarding pass, why was there no error?
1/2 could have happened hours in advance and let me avoid buying a crappy wrap in BOS.
3 is likely impossible given there was no error at step 4, but it also would have allowed me to get a nice Timmies sandwich, or eat a hot meal at a restaurant, or even load up on muffins and chips in the MLL.
4 could have been done with "Oh sorry sir but there was a downgauge and there's no business class. You have about 15 minutes if you want to run and grab anything."
I'm not overly upset over having to replace the J offerings at an out of pocket cost of $10. I'm upset because I could have had better food with less stress had they bothered to tell me AT ALL.
Wherever. I'm almost done building a system that will fix a lot of these issues. Another FTer is helping me beta test it. But this was not an intended purpose, so I'll need to make some slight tweaks.
Last edited by canadiancow; Oct 22, 2017 at 3:22 pm
Oct 22, 2017, 3:19 pm
#22
Join Date: Jan 2016
Location: YYZ
Programs: FOTSG Tangerine Ex E35k (AC)
Posts: 5,612
A snag is a problem. As in, we have hit a snag, the wheels fallen off the aircraft.
Though when I first read it I wa thinking Situation Normal Awful G... then couldn't think of anything suitable.
Though when I first read it I wa thinking Situation Normal Awful G... then couldn't think of anything suitable.
Oct 22, 2017, 3:32 pm
#23
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Apparently I did
Anyway, I'm going to draft a letter.
There were too many touch points where they could have fixed this.
1. They called 1A, why didn't they call me?
2. Downgrade of a checked in SE, why wasn't the concierge automatic alerted?
3. When the MLL agent scanned my boarding pass, why was there no error.
4. When the GA scanned my boarding pass, why was there no error?
1/2 could have happened hours in advance and let me avoid buying a crappy wrap in BOS.
3 is likely impossible given there was no error at step 4, but it also would have allowed me to get a nice Timmies sandwich, or eat a hot meal at a restaurant, or even load up on muffins and chips in the MLL.
4 could have been done with "Oh sorry sir but there was a downgauge and there's no business class. You have about 15 minutes if you want to run and grab anything."
I'm not overly upset over having to replace the J offerings at an out of pocket cost of $10. I'm upset because I could have had better food with less stress had they bothered to tell me AT ALL.
Wherever. I'm almost done building a system that will fix a lot of these issues. Another FTer is helping me beta test it. But this was not an intended purpose, so I'll need to make some slight tweaks.
Anyway, I'm going to draft a letter.
There were too many touch points where they could have fixed this.
1. They called 1A, why didn't they call me?
2. Downgrade of a checked in SE, why wasn't the concierge automatic alerted?
3. When the MLL agent scanned my boarding pass, why was there no error.
4. When the GA scanned my boarding pass, why was there no error?
1/2 could have happened hours in advance and let me avoid buying a crappy wrap in BOS.
3 is likely impossible given there was no error at step 4, but it also would have allowed me to get a nice Timmies sandwich, or eat a hot meal at a restaurant, or even load up on muffins and chips in the MLL.
4 could have been done with "Oh sorry sir but there was a downgauge and there's no business class. You have about 15 minutes if you want to run and grab anything."
I'm not overly upset over having to replace the J offerings at an out of pocket cost of $10. I'm upset because I could have had better food with less stress had they bothered to tell me AT ALL.
Wherever. I'm almost done building a system that will fix a lot of these issues. Another FTer is helping me beta test it. But this was not an intended purpose, so I'll need to make some slight tweaks.
Oct 22, 2017, 4:43 pm
#24
Join Date: Apr 2016
Location: YHZ/YQM
Programs: Aeroplan
Posts: 1,618
Oct 22, 2017, 4:55 pm
#25
FlyerTalk Evangelist
Join Date: Feb 2004
Location: YVR
Programs: AC SE 2MM; UA MP Premier Silver; Marriott Bonvoy LT Titanium Elite; Radisson; Avis PC
Posts: 35,255
Oct 22, 2017, 5:10 pm
#26
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
Oct 22, 2017, 5:26 pm
#27
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
Oct 22, 2017, 6:24 pm
#28
Join Date: Mar 2015
Location: YQM
Programs: AC 25k
Posts: 319
A snag is a defect that takes the aircraft out of service until maintenance either fixes the problem or checks the issue and places it back in service (ex: flaps/gear overspeed).
Oct 22, 2017, 7:39 pm
#29
Join Date: Nov 2001
Location: Ontario, Canada
Programs: AC*SE MM, Hilton Gold, Marriott Gold, IHG Plat Amb
Posts: 3,440
Apparently I did
Anyway, I'm going to draft a letter.
There were too many touch points where they could have fixed this.
1. They called 1A, why didn't they call me?
2. Downgrade of a checked in SE, why wasn't the concierge automatic alerted?
3. When the MLL agent scanned my boarding pass, why was there no error.
4. When the GA scanned my boarding pass, why was there no error?
1/2 could have happened hours in advance and let me avoid buying a crappy wrap in BOS.
3 is likely impossible given there was no error at step 4, but it also would have allowed me to get a nice Timmies sandwich, or eat a hot meal at a restaurant, or even load up on muffins and chips in the MLL.
4 could have been done with "Oh sorry sir but there was a downgauge and there's no business class. You have about 15 minutes if you want to run and grab anything."
I'm not overly upset over having to replace the J offerings at an out of pocket cost of $10. I'm upset because I could have had better food with less stress had they bothered to tell me AT ALL.
Wherever. I'm almost done building a system that will fix a lot of these issues. Another FTer is helping me beta test it. But this was not an intended purpose, so I'll need to make some slight tweaks.
Anyway, I'm going to draft a letter.
There were too many touch points where they could have fixed this.
1. They called 1A, why didn't they call me?
2. Downgrade of a checked in SE, why wasn't the concierge automatic alerted?
3. When the MLL agent scanned my boarding pass, why was there no error.
4. When the GA scanned my boarding pass, why was there no error?
1/2 could have happened hours in advance and let me avoid buying a crappy wrap in BOS.
3 is likely impossible given there was no error at step 4, but it also would have allowed me to get a nice Timmies sandwich, or eat a hot meal at a restaurant, or even load up on muffins and chips in the MLL.
4 could have been done with "Oh sorry sir but there was a downgauge and there's no business class. You have about 15 minutes if you want to run and grab anything."
I'm not overly upset over having to replace the J offerings at an out of pocket cost of $10. I'm upset because I could have had better food with less stress had they bothered to tell me AT ALL.
Wherever. I'm almost done building a system that will fix a lot of these issues. Another FTer is helping me beta test it. But this was not an intended purpose, so I'll need to make some slight tweaks.
Oct 22, 2017, 8:27 pm
#30
A FlyerTalk Posting Legend
Original Poster
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,346
Good luck with all that. My only comparable experience was when my wife (E50K at the time) was downgraded on a YYT-YYZ flight. She had a J boarding pass (Latitude flight pass, 2 day upgrade) which was replaced at the gate with a middle-seat in the last row Y boarding pass. No equipment change, no pilot in first, no food by the time they got to her - but no compensation due. Filled in the form, wrote a physical letter, wrote another one to Calin when their response showed they obviously hadn't read the first one. Nothing ever came of it, she's still a little peeved. Hope you have better success!
I don't want compensation for the downgrade.
I want acknowledgement that their processes suck.
Downgrading for legitimate reasons (and this was definitely legitimate, though controllable) is fine.
But I literally was on the plane before I knew I was downgraded.
That's my issue.
As for your wife, I'm a bit surprised. More because in DCS, a Latitude FP upgrade appears as full J, and an E50K in full J would be pretty low down the "entitled to J" list.
I would have pushed for an explanation. Though half the explanations I get have the condition of "don't share this", so...
From customer relations' perspective, an upgrade is an upgrade is an upgrade. They once told me that meal priority was not guaranteed on an upgrade. Back when SFO-YVR was rouge, I had a flight where it did not appear meal priority has been followed. I had upgraded my B fare about 4 months out.
If I write in about (and this is from memory, so forgive me if the phrasing is incorrect) "executive reseat to economy", they're going to say BLAH BLAH UPGRADE BLAH BLAH.
And while the downgrade is the root of the issue, it's not the issue I have.
I successfully boarded a flight with a J BP expecting a J seat, and I was seated in Y. This should not be possible. And yeah, it should especially not be possible for a Super Elite. What benefits in IRROPS an I supposed to receive again?