AC Contact Query on two items
Apr 3, 2017 | 10:27 am
#1
Original Poster
Join Date: Dec 2011
Posts: 154
AC Contact Query on two items
I want to contact AC on two items.
1 - their own docs for flight passes say that Milan direct is April to October, but is not actually running in April. Which seems to me like false advertising.
2 - mistakenly chose eUps (which I never use) rather than lower SE requalification. Not sure if I can switch (given I haven't used any eUps).
Is there a single contact point I should (or could) use?
Sorry if this is common knowledge, but I seldom need to contact the all-seeing-eye.
Thanks in advance.
1 - their own docs for flight passes say that Milan direct is April to October, but is not actually running in April. Which seems to me like false advertising.
2 - mistakenly chose eUps (which I never use) rather than lower SE requalification. Not sure if I can switch (given I haven't used any eUps).
Is there a single contact point I should (or could) use?
Sorry if this is common knowledge, but I seldom need to contact the all-seeing-eye.
Thanks in advance.
Apr 3, 2017 | 2:07 pm
#2
Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold
Posts: 18,989
If you're SE, just use the SE e-mail address found on the Altitude site or the contact card. They should be able to handle it or forward it on to the correct place.
Apr 3, 2017 | 8:02 pm
#5
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,821
I want to contact AC on two items.
1 - their own docs for flight passes say that Milan direct is April to October, but is not actually running in April. Which seems to me like false advertising.
2 - mistakenly chose eUps (which I never use) rather than lower SE requalification. Not sure if I can switch (given I haven't used any eUps).
Is there a single contact point I should (or could) use?
Sorry if this is common knowledge, but I seldom need to contact the all-seeing-eye.
Thanks in advance.
1 - their own docs for flight passes say that Milan direct is April to October, but is not actually running in April. Which seems to me like false advertising.
2 - mistakenly chose eUps (which I never use) rather than lower SE requalification. Not sure if I can switch (given I haven't used any eUps).
Is there a single contact point I should (or could) use?
Sorry if this is common knowledge, but I seldom need to contact the all-seeing-eye.
Thanks in advance.
When I politely made a big deal and talked to a lead (yes, a mere customer was permitted to talk with a lead), she agreed to make a one time exception. Was also emphatic in stating it would never happen again.
Keep in mind the program was brand new so maybe they cut me some slack. Who knows.
Apr 3, 2017 | 8:11 pm
#6
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,771
First year we got to choose privileges, I also had one erroneous choice. AC agent Informed me all choices were final, stated this on website, etc etc.
When I politely made a big deal and talked to a lead (yes, a mere customer was permitted to talk with a lead), she agreed to make a one time exception. Was also emphatic in stating it would never happen again.
Keep in mind the program was brand new so maybe they cut me some slack. Who knows.
When I politely made a big deal and talked to a lead (yes, a mere customer was permitted to talk with a lead), she agreed to make a one time exception. Was also emphatic in stating it would never happen again.
Keep in mind the program was brand new so maybe they cut me some slack. Who knows.
Apr 3, 2017 | 8:17 pm
#7
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,821
There's a long list of things I'd like to ask her if it were possible. I will most certainly add your request to my list. Data point, she was fairly rigid and clearly liked power. Probably worked at or near the airport 
.
Better to talk to Barbara on the SE desk in Montreal if she hasn't retired. She's a real gem.
. Better to talk to Barbara on the SE desk in Montreal if she hasn't retired. She's a real gem.
Apr 3, 2017 | 9:48 pm
#9
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 25,046
They cannot change the terms of a contract after you entered into it. They can only change for new contracts. But apparently people fall for it...
Apr 3, 2017 | 10:01 pm
#10
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,771
Correct, but to my limited knowledge, everytime someone has challenged them on this they have just refunded the FP.
Apr 3, 2017 | 10:06 pm
#11
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 25,046
Apr 3, 2017 | 10:08 pm
#12
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,771
Apr 3, 2017 | 10:45 pm
#13
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, SK Gold, Bonvoy Plat LTG, Hyatt Glob, HH Diamond
Posts: 47,360
Did the passenger not get the expected value out of those?
I thought about emailing them when they killed SFO-YTZ (it was very easy to route SFO-YVR-YUL-YTZ), I decided I didn't actually care, because I was fed up with 320 red-eyes.
I thought about emailing them when they killed SFO-YTZ (it was very easy to route SFO-YVR-YUL-YTZ), I decided I didn't actually care, because I was fed up with 320 red-eyes.