Originally Posted by Bartolo

First year we got to choose privileges, I also had one erroneous choice. AC agent Informed me all choices were final, stated this on website, etc etc.

When I politely made a big deal and talked to a lead (yes, a mere customer was permitted to talk with a lead), she agreed to make a one time exception. Was also emphatic in stating it would never happen again.

Keep in mind the program was brand new so maybe they cut me some slack. Who knows.