Originally Posted by
pappypappy
I want to contact AC on two items.
1 - their own docs for flight passes say that Milan direct is April to October, but is not actually running in April. Which seems to me like false advertising.
2 - mistakenly chose eUps (which I never use) rather than lower SE requalification. Not sure if I can switch (given I haven't used any eUps).
Is there a single contact point I should (or could) use?
Sorry if this is common knowledge, but I seldom need to contact the all-seeing-eye.
Thanks in advance.
First year we got to choose privileges, I also had one erroneous choice. AC agent Informed me all choices were final, stated this on website, etc etc.
When I politely made a big deal and talked to a lead (yes, a mere customer was permitted to talk with a lead), she agreed to make a one time exception. Was also emphatic in stating it would never happen again.
Keep in mind the program was brand new so maybe they cut me some slack. Who knows.