Flight Pass Routing
Sep 14, 2016, 6:42 pm
#1
Original Poster
Join Date: Aug 2011
Location: YYJ
Programs: AC - SE100K
Posts: 727
Flight Pass Routing
I haven't purchased a flight pass for a while. A quick question:
I'm not happy with the presented routing options, will they still accept a phone call after booking to change to a more desirable routing?
This used to be possible, but I seem to recall there were some changes. I just can't find the thread.
I'm not happy with the presented routing options, will they still accept a phone call after booking to change to a more desirable routing?
This used to be possible, but I seem to recall there were some changes. I just can't find the thread.
Sep 14, 2016, 6:55 pm
#2
Join Date: Aug 2010
Location: Why? Why? Zed! / Why? You? Elle! / Gee! Are You!
Programs: Irrelevant
Posts: 3,543
I haven't purchased a flight pass for a while. A quick question:
I'm not happy with the presented routing options, will they still accept a phone call after booking to change to a more desirable routing?
This used to be possible, but I seem to recall there were some changes. I just can't find the thread.
I'm not happy with the presented routing options, will they still accept a phone call after booking to change to a more desirable routing?
This used to be possible, but I seem to recall there were some changes. I just can't find the thread.
Sep 15, 2016, 1:24 pm
#6
Original Poster
Join Date: Aug 2011
Location: YYJ
Programs: AC - SE100K
Posts: 727
We'll see how it goes, if anyone sees me looking grumpy and disheveled at YYZ at 630am, you'll know I wasn't successful...
Sep 15, 2016, 4:25 pm
#7
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,714
Good to know. I used to use a Florida Plus Sun Pass quite often, and am looking at one again. They only seem to offer red-eye flights for the YVR-YYZ portion, connecting to the bank of morning flights out of YYZ to the Caribbean. I despise 3.5 hour red eye flights, and would often have success calling in and getting them to put me on an earlier flight ex-YVR so I could get a hotel in YYZ. Given that it is an international connection, there should be 24 hours to keep it as a legal connection.
We'll see how it goes, if anyone sees me looking grumpy and disheveled at YYZ at 630am, you'll know I wasn't successful...
We'll see how it goes, if anyone sees me looking grumpy and disheveled at YYZ at 630am, you'll know I wasn't successful...
Sep 15, 2016, 11:44 pm
#8
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,456
If on the red-eye you can certainly do a sdc to an earlier flight. You just have to pay the $75 if it's a flex pass. I've done this plenty of times to visit friends or throw in a quick meeting.
Sep 18, 2016, 9:56 pm
#10
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,714
Ya, they seem to have gotten rid of it, I don't know why! But out of YVR there is no longer an option to overnight in YYZ. I hate it.
Sep 19, 2016, 4:11 pm
#11
Join Date: Dec 2007
Location: YYJ
Programs: AC SE*MM, Bonvoy LT Plat, HH Gold, National EE, Sixt Plat, Hz 5*
Posts: 2,456
So I'm on hold with AC Reservations now asking them to book a flight that is not shown on the flight pass tool. The inexperienced agent (I should have HUCA'd but I'm feeling patient) is now asking his lead how to book it. Very simple booking too. YYJ-YVR-YEG on a Western Commuter Pass. So they are booking a different flight and making a change immediately after to the flight I want at no charge.
EDIT: Just wanted to add that the entire call took 30 minutes. Very quick and easy to book a flight from Victoria to Edmonton.
EDIT: Just wanted to add that the entire call took 30 minutes. Very quick and easy to book a flight from Victoria to Edmonton.
Last edited by Nitehawk; Sep 19, 2016 at 4:22 pm
Sep 19, 2016, 5:42 pm
#12
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,667
Lol.
And to think of the days that you could call in and have it changed to a six segment routing so easily...
I'm actually surprised that was permitted on the phone at all, given:
And to think of the days that you could call in and have it changed to a six segment routing so easily...
I'm actually surprised that was permitted on the phone at all, given:
This is true.
Before this is seen as an anti-customer initiative, please allow me to explain. This is not allowed because calling in to manually add additional segments was bypassing the availability logic that we have in place. This logic allows us to control the flights and connections in order to ensure the proper flight credit value is used and secure revenue integrity.
The example that crossed the line and resulted in implementation of this change is the following:
Itinerary: YVR YUL
YVR-YYC-YEG-YWG-YYZ-YUL
$500 per credit split by 5 flights. This itin should have only allowed the direct options or +1 connection.
Before this is seen as an anti-customer initiative, please allow me to explain. This is not allowed because calling in to manually add additional segments was bypassing the availability logic that we have in place. This logic allows us to control the flights and connections in order to ensure the proper flight credit value is used and secure revenue integrity.
The example that crossed the line and resulted in implementation of this change is the following:
Itinerary: YVR YUL
YVR-YYC-YEG-YWG-YYZ-YUL
$500 per credit split by 5 flights. This itin should have only allowed the direct options or +1 connection.
Sep 19, 2016, 9:55 pm
#14
Join Date: Jul 2013
Location: MLL / AC Cafe
Programs: It's hard to get status when the website won't let me book flights.
Posts: 5,714
Sep 19, 2016, 10:30 pm
#15
Join Date: Oct 2011
Location: YVR
Programs: AC S100K
Posts: 978