24-Hour Penalty-Free Cancellation?
Aug 29, 2016, 10:37 pm
#1
Original Poster
Join Date: Jul 2006
Programs: DL DM/MM
Posts: 2,307
24-Hour Penalty-Free Cancellation?
Hi All,
For tickets that originate in the US, passengers can cancel a ticket 24 hours after the purchase date with no penalty. Does the same apply for tickets that originate in Canada? I'm thinking about buying a ticket from YVR-YYZ, but I'm still working out the dates. In case something changes last minute--within the 24-hour window of when I purchase the ticket--I want to be able to cancel/refund my ticket. Is there any Canadian transportation law that stipulates this? I looked online and couldn't find anything about it.
Thanks, fellow FTers!
For tickets that originate in the US, passengers can cancel a ticket 24 hours after the purchase date with no penalty. Does the same apply for tickets that originate in Canada? I'm thinking about buying a ticket from YVR-YYZ, but I'm still working out the dates. In case something changes last minute--within the 24-hour window of when I purchase the ticket--I want to be able to cancel/refund my ticket. Is there any Canadian transportation law that stipulates this? I looked online and couldn't find anything about it.
Thanks, fellow FTers!
Aug 29, 2016, 10:48 pm
#2
Join Date: Jun 2009
Location: YYZ, MNL, WAW
Programs: Marriott Titanium, Lifetime Plat, (now an AC nobody)
Posts: 1,978
Hi All,
For tickets that originate in the US, passengers can cancel a ticket 24 hours after the purchase date with no penalty. Does the same apply for tickets that originate in Canada? I'm thinking about buying a ticket from YVR-YYZ, but I'm still working out the dates. In case something changes last minute--within the 24-hour window of when I purchase the ticket--I want to be able to cancel/refund my ticket. Is there any Canadian transportation law that stipulates this? I looked online and couldn't find anything about it.
Thanks, fellow FTers!
For tickets that originate in the US, passengers can cancel a ticket 24 hours after the purchase date with no penalty. Does the same apply for tickets that originate in Canada? I'm thinking about buying a ticket from YVR-YYZ, but I'm still working out the dates. In case something changes last minute--within the 24-hour window of when I purchase the ticket--I want to be able to cancel/refund my ticket. Is there any Canadian transportation law that stipulates this? I looked online and couldn't find anything about it.
Thanks, fellow FTers!
http://www.aircanada.com/en/travelin...inecancel.html
Aug 29, 2016, 10:49 pm
#3
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Hi All,
For tickets that originate in the US, passengers can cancel a ticket 24 hours after the purchase date with no penalty. Does the same apply for tickets that originate in Canada? I'm thinking about buying a ticket from YVR-YYZ, but I'm still working out the dates. In case something changes last minute--within the 24-hour window of when I purchase the ticket--I want to be able to cancel/refund my ticket. Is there any Canadian transportation law that stipulates this? I looked online and couldn't find anything about it.
Thanks, fellow FTers!
For tickets that originate in the US, passengers can cancel a ticket 24 hours after the purchase date with no penalty. Does the same apply for tickets that originate in Canada? I'm thinking about buying a ticket from YVR-YYZ, but I'm still working out the dates. In case something changes last minute--within the 24-hour window of when I purchase the ticket--I want to be able to cancel/refund my ticket. Is there any Canadian transportation law that stipulates this? I looked online and couldn't find anything about it.
Thanks, fellow FTers!
It's not about whether the tickets originate in Canada.
If you are asking about Air Canada, tickets purchased on the website or with an agent, for example, can be cancelled within 24 hours of purchase with no penally and full refund.
"Cancelling a booking online"
including "Do I get a refund if I cancel my booking within 24 hours of purchase?"
http://www.aircanada.com/en/travelin...inecancel.html
Aug 29, 2016, 10:50 pm
#4
Original Poster
Join Date: Jul 2006
Programs: DL DM/MM
Posts: 2,307
Generally speaking, yes. See below. However, if purchasing through a TA, make sure you check with their policies too.
http://www.aircanada.com/en/travelin...inecancel.html
http://www.aircanada.com/en/travelin...inecancel.html
I'm an American who is not familiar with Canadian laws, and from what I understand, Canada generally has much stronger protections for consumers.
Aug 29, 2016, 10:51 pm
#5
Join Date: Oct 2011
Location: YYZ/YHM
Programs: Marriott Titanium, Air Canada 50K, United Silver, Accor Platinum, Others on Rotation
Posts: 365
There is law in Ontario that requires this which is what prompted this policy. My understanding that, regardless of where you buy the ticket, an on-line ticket is refundable within the first 24 hours. In my experience this has actually meant the full 24 hour period that is the next day but that is not a guarantee.
If you purchase through any other means then you will be SOL.
Air Canada's FAQ says this:
Do I get a refund if I cancel my booking within 24 hours of purchase?
If you cancel your booking within 24 hours of purchase, we will:
refund the price of your ticket and send you a confirmation email, or
cancel the payment transaction (no email is sent in this case).
If you purchase through any other means then you will be SOL.
Air Canada's FAQ says this:
Do I get a refund if I cancel my booking within 24 hours of purchase?
If you cancel your booking within 24 hours of purchase, we will:
refund the price of your ticket and send you a confirmation email, or
cancel the payment transaction (no email is sent in this case).
Aug 29, 2016, 10:55 pm
#6
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Interesting OP mentioned AF
Saw this one their site. Wonder if it applies outside of Germany or France.
".....Depending on the rate, cancellation charges or alteration fees may apply.However, no additional ticket service charge will be made.
For ticket changes (except flexible tickets), a processing fee of 15, - incurred. For ticket refunds, a fee of 20, - incurred."
Can anyone confirm that AF charges a cancellation fee?
Saw this one their site. Wonder if it applies outside of Germany or France.
".....Depending on the rate, cancellation charges or alteration fees may apply.However, no additional ticket service charge will be made.
For ticket changes (except flexible tickets), a processing fee of 15, - incurred. For ticket refunds, a fee of 20, - incurred."
Can anyone confirm that AF charges a cancellation fee?
Aug 30, 2016, 1:28 am
#7
Join Date: Dec 2005
Location: YYZ most of the time
Programs: AC SE100K MM, Princess Elite
Posts: 3,921
Interesting OP mentioned AF
Saw this one their site. Wonder if it applies outside of Germany or France.
".....Depending on the rate, cancellation charges or alteration fees may apply.However, no additional ticket service charge will be made.
For ticket changes (except flexible tickets), a processing fee of 15, - incurred. For ticket refunds, a fee of 20, - incurred."
Can anyone confirm that AF charges a cancellation fee?
Saw this one their site. Wonder if it applies outside of Germany or France.
".....Depending on the rate, cancellation charges or alteration fees may apply.However, no additional ticket service charge will be made.
For ticket changes (except flexible tickets), a processing fee of 15, - incurred. For ticket refunds, a fee of 20, - incurred."
Can anyone confirm that AF charges a cancellation fee?
Sep 19, 2016, 10:57 am
#8
Join Date: Dec 2006
Location: SXSW
Programs: DL Plat; HH Diamond; SPG & Hyatt Plat
Posts: 996
Does this free cancellation apply to an award booking?
AA told me that it does not for American Airliness awards, so I would maybe Aeroplan doesn't allow it for their awards either?
AA told me that it does not for American Airliness awards, so I would maybe Aeroplan doesn't allow it for their awards either?
Sep 19, 2016, 11:13 am
#9
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,667
Aeroplan does not allow it, though under DOT regulations, I would expect AA definitely would (though they can also offer a 24 hour hold with no payment to satisfy DOT requirements), and I'm willing to fight Aeroplan on it if the situation ever arises for me that I cancel within 24 hours.
Sep 19, 2016, 11:15 am
#10
Join Date: Apr 2012
Location: Canada
Programs: AC E50k, A3*G, UA*S, MR Titanium, HHonors Gold, Carlson Gold, NEXUS
Posts: 3,671
Sep 19, 2016, 12:30 pm
#12
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
Just recently with through this on a Swiss booking. Tickets are charged through automatically, cancellation and credit posting to your c/c may take a few days.
Sep 19, 2016, 2:02 pm
#13
Join Date: Oct 2015
Location: Canada
Programs: Aeroplan E50/MM, HH gold, Nat Exec Elite, Kimpton Karma
Posts: 2,383
Recently purchased some AC tx on P fare. Pop up message said they could be cancelled within 24 hrs.
Re Aeroplan, I had absolutely no luck in cancelling a few hrs after a booking. Of course, they would return pts and cancel with a change fee etc etc but not a straight cancellation.
Re Aeroplan, I had absolutely no luck in cancelling a few hrs after a booking. Of course, they would return pts and cancel with a change fee etc etc but not a straight cancellation.