Can't reach Aeroplan...
Aug 20, 2016, 7:08 am
#1
Original Poster
Join Date: Jun 2011
Posts: 1,147
Can't reach Aeroplan...
Hi all,
I made a change to an Aeroplan ticket on Wednesday. It still hasn't ticketed and a segment has dropped from the itinerary (what else is new, Aeroplan). I've been trying to call to correct this but after getting through once (waiting 2 hours and then having an automated voice saying problem with system please call back), I can't even join the phone queue. I've been calling yesterday and this morning and the line just says too busy call back later. Does anyone have any advice on how to get through?
I made a change to an Aeroplan ticket on Wednesday. It still hasn't ticketed and a segment has dropped from the itinerary (what else is new, Aeroplan). I've been trying to call to correct this but after getting through once (waiting 2 hours and then having an automated voice saying problem with system please call back), I can't even join the phone queue. I've been calling yesterday and this morning and the line just says too busy call back later. Does anyone have any advice on how to get through?
Aug 20, 2016, 8:09 am
#2
Join Date: Jun 2014
Location: Spatially speaking or metaphysically speaking?
Programs: Aeropain: Zirconia Status; Altitude: Marianas Trench Status; UA MP: 1 Kick to the curb status
Posts: 623
Hi all,
I made a change to an Aeroplan ticket on Wednesday. It still hasn't ticketed and a segment has dropped from the itinerary (what else is new, Aeroplan). I've been trying to call to correct this but after getting through once (waiting 2 hours and then having an automated voice saying problem with system please call back), I can't even join the phone queue. I've been calling yesterday and this morning and the line just says too busy call back later. Does anyone have any advice on how to get through?
I made a change to an Aeroplan ticket on Wednesday. It still hasn't ticketed and a segment has dropped from the itinerary (what else is new, Aeroplan). I've been trying to call to correct this but after getting through once (waiting 2 hours and then having an automated voice saying problem with system please call back), I can't even join the phone queue. I've been calling yesterday and this morning and the line just says too busy call back later. Does anyone have any advice on how to get through?
Aug 21, 2016, 8:54 pm
#8
Join Date: Dec 2005
Location: YYZ most of the time
Programs: AC SE100K MM, Princess Elite
Posts: 3,921
Aug 21, 2016, 9:00 pm
#9
Original Poster
Join Date: Jun 2011
Posts: 1,147
Oh, yes, agent called ticketing and they ticketed. Award space was still there so it was easy. In the end it was my fault - Flyertalk has been advising asking to wait on hold until tickets ticket and I didn't do that when I first called 
. Anyway BUS-IST-ZRH-BOS not too bad
. Anyway BUS-IST-ZRH-BOS not too bad
Aug 21, 2016, 9:40 pm
#10
Join Date: Oct 2013
Location: YOW
Programs: AC SE, FOTSG Platinum
Posts: 5,842
Check your tickets carefully, they issued mine for the wrong day, and refused to believe me until I made them to check my PNRs against the other 3 passengers I booked at the same time.
"Does it make sense to you that I would have booked myself on a trip around the world, and then flown the exact same segments as my companions, except with two of my segments a day behind, in a way that breaks the rules for stop-overs?"
"Does it make sense to you that I would have booked myself on a trip around the world, and then flown the exact same segments as my companions, except with two of my segments a day behind, in a way that breaks the rules for stop-overs?"
Aug 21, 2016, 10:22 pm
#11
Join Date: Jan 2010
Location: YVR
Posts: 2,122
Aug 21, 2016, 10:35 pm
#12
Join Date: Jun 2014
Location: Spatially speaking or metaphysically speaking?
Programs: Aeropain: Zirconia Status; Altitude: Marianas Trench Status; UA MP: 1 Kick to the curb status
Posts: 623
Of course it makes sense. Clearly you have traveled with these people before and although you enjoy their company at the start, at some point they become unbearable and you'd rather send them on their way without you. AE recognized your suffering and hence allowed the unallowable bonus stopovers. You should thank AE.
