ITA Matrix Software
Jun 15, 2016, 9:05 pm
#31
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,362
If you posted a screenshot from ITA it would be a lot easier to figure out what's going on.
Jun 15, 2016, 11:20 pm
#32
Join Date: Aug 2008
Location: YXY
Posts: 3,506
0 means, that at that moment, using that booking channel (phone), there was no availability. You may find it through another booking channel, or not at all. ITA data is cached and not real time.
I think it usually shows the inventory for online bookings (not phone bookings or travel agent bookings or package fares or mobile device online bookings or app bookings or airport bookings or...), but that may vary by airline.
That doesn't mean calling is a bad strategy. I book about a third to half of my flights over the phone having been unable to replicate my ITA itinerary online, because they are too complex for the limited wit of publicly available booking engines.
I think it usually shows the inventory for online bookings (not phone bookings or travel agent bookings or package fares or mobile device online bookings or app bookings or airport bookings or...), but that may vary by airline.
That doesn't mean calling is a bad strategy. I book about a third to half of my flights over the phone having been unable to replicate my ITA itinerary online, because they are too complex for the limited wit of publicly available booking engines.
Jun 16, 2016, 12:56 am
#33
Suspended
Join Date: Feb 2008
Location: YKF
Programs: AC Elite 50K, Amex AP Plat, Choice Privileges, National Exec Elite, Via Prefrence
Posts: 2,996
Ok. So I gave the Matrix a shot and called Air Canada. The Matrix was showing a fare class that the website wasn't. The itinerary was there though?.....The agent quoted me a higher price albeit it was a different fare code. I asked him for this fare code and he said it is showing up as "0" beside it which means he cannot book it? Does that make sense or am I still doing something wrong. I made sure the available fares was checked off. He said if it is not showing up on the website it won't be available......It was a simple economy fare with a booking class "A" - he said it wasn't there? It was approximately $160.00 cheaper than the fare class on the website - same itinerary originating in LAS.
If you can post your ac routing you are looking to do (it's unclear), we can provide further guidance. Cows request for a inputs screenshot would also be helpful along with fare basis code.
Jun 16, 2016, 6:17 am
#34
Original Poster
Join Date: Dec 2007
Location: Canada
Posts: 1,512
Sorry folks......I feel like such a tool. I guess it was beginners luck - the first time I used it a couple of months ago it was a for a trip to Vietnam - It worked like a charm when I called! I thought that was the difficult one especially using interline partners etc., but these little jaunts seem to be fighting me! LOL. Here is the info.
Itinerary details
Itinerary
Las Vegas (LAS) to Winnipeg (YWG) — Fri, Sep 23
Las Vegas (LAS) to Vancouver (YVR) — Fri, Sep 23
Air Canada 1899
Dep: 7:30 am
Arr: 10:21 am
2h 51m
Airbus A319
Economy (A)
OPERATED BY AIR CANADA ROUGE
Layover in YVR
1h 29m
Vancouver (YVR) to Winnipeg (YWG) — Fri, Sep 23
Air Canada 8618
Dep: 11:50 am
Arr: 4:25 pm
2h 35m
Canadair RJ 705
Economy (A)
OPERATED BY AIR CANADA EXPRESS - JAZZ
Cost per passenger (including taxes & fees)
$190.10
Total cost for 2 passengers
$380.20
How to buy this ticket
Tickets cannot be purchased directly from ITA Software.
Provide this information to a travel agent to help them match the fares found.
Make sure to provide the exact booking and fare codes shown.
Fare for 2 adults
Fare 1: Carrier AC A7ES1TG LAS to YWG (rules)
Passenger type ADT, one-way fare, booking code A
Covers LAS-YVR (Economy), YVR-YWG (Economy)
$160.00
US Transportation Tax (US) $12.00
US September 11th Security Fee (AY) $5.60
US Passenger Facility Charge (XF) $4.50
US Flight Segment Tax (ZP) $8.00
Subtotal per passenger $190.10
Number of passengers x2
Subtotal For 2 adults
$380.20
Fare Construction (can be useful to travel agents)
LAS AC X/YVR AC YWG 160.00A7ES1TG USD 160.00 END ZP LAS YVR XT 12.00US 8.00ZP 5.60AY 4.50XF LAS4.50
Itinerary details
Itinerary
Las Vegas (LAS) to Winnipeg (YWG) — Fri, Sep 23
Las Vegas (LAS) to Vancouver (YVR) — Fri, Sep 23
Air Canada 1899
Dep: 7:30 am
Arr: 10:21 am
2h 51m
Airbus A319
Economy (A)
OPERATED BY AIR CANADA ROUGE
Layover in YVR
1h 29m
Vancouver (YVR) to Winnipeg (YWG) — Fri, Sep 23
Air Canada 8618
Dep: 11:50 am
Arr: 4:25 pm
2h 35m
Canadair RJ 705
Economy (A)
OPERATED BY AIR CANADA EXPRESS - JAZZ
Cost per passenger (including taxes & fees)
$190.10
Total cost for 2 passengers
$380.20
How to buy this ticket
Tickets cannot be purchased directly from ITA Software.
Provide this information to a travel agent to help them match the fares found.
Make sure to provide the exact booking and fare codes shown.
Fare for 2 adults
Fare 1: Carrier AC A7ES1TG LAS to YWG (rules)
Passenger type ADT, one-way fare, booking code A
Covers LAS-YVR (Economy), YVR-YWG (Economy)
$160.00
US Transportation Tax (US) $12.00
US September 11th Security Fee (AY) $5.60
US Passenger Facility Charge (XF) $4.50
US Flight Segment Tax (ZP) $8.00
Subtotal per passenger $190.10
Number of passengers x2
Subtotal For 2 adults
$380.20
Fare Construction (can be useful to travel agents)
LAS AC X/YVR AC YWG 160.00A7ES1TG USD 160.00 END ZP LAS YVR XT 12.00US 8.00ZP 5.60AY 4.50XF LAS4.50
Jun 16, 2016, 8:08 am
#35
Join Date: Oct 2009
Location: YVR
Programs: AC*SE MM, Marriott Titanium, National Executive
Posts: 1,586
Try ITA matrix power tools to book it yourself.
Jun 16, 2016, 9:27 am
#36
Join Date: Jan 2010
Location: SFO
Programs: *G^2, Bonvoyed, NEXUS
Posts: 3,516
Sorry folks......I feel like such a tool. I guess it was beginners luck - the first time I used it a couple of months ago it was a for a trip to Vietnam - It worked like a charm when I called! I thought that was the difficult one especially using interline partners etc., but these little jaunts seem to be fighting me! LOL. Here is the info.
Code:
23SEP FRI LAS/PDT YWG/CDT‡2
AC RESPONSE ** DIRECT CONNECT PARTICIPANT **
7AC 1899 J9 C9 D9 Z8 P7 R7 Y9 B9 M9 U9 H9 LASYVR 0730 1021
Q9 V9 W9 G9 S9 T9 L2 A0 K1
8AC*8618 J9 C9 D9 Z8 P7 R5 Y9 B9 M9 U9 H9 YWG 1150 1625
Q9 V9 W9 G9 S9 T9 L2 A0 K1.
Jun 16, 2016, 9:35 am
#37
Join Date: Dec 2006
Location: Lima Sierra Zulu Hotel
Programs: AC*SM, M&M SEN, BA Gold, DL Gold; Marriott Titanium
Posts: 777
There is no availability in A in either US or Canada points of sale. Best you can do is L but there are only two seats remaining. Cost would be $214.82 so only about $25 more per ticket.
Jun 16, 2016, 10:06 am
#38
Join Date: Oct 2009
Location: YVR
Programs: AC*SE MM, Marriott Titanium, National Executive
Posts: 1,586
Definitely possible.
Try this link http://www.aircanada.com/aco/flights...231625&CABIN=E
Try this link http://www.aircanada.com/aco/flights...231625&CABIN=E
Jun 16, 2016, 11:27 am
#39
Join Date: Jun 2009
Location: YYZ, MNL, WAW
Programs: Marriott Titanium, Lifetime Plat, (now an AC nobody)
Posts: 1,978
Definitely possible.
Try this link http://www.aircanada.com/aco/flights...231625&CABIN=E
Try this link http://www.aircanada.com/aco/flights...231625&CABIN=E
Jun 16, 2016, 11:31 am
#40
Join Date: Oct 2009
Location: YVR
Programs: AC*SE MM, Marriott Titanium, National Executive
Posts: 1,586
Jun 16, 2016, 11:55 am
#42
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,362
Jun 16, 2016, 11:58 am
#43
Join Date: Jun 2009
Location: YYZ, MNL, WAW
Programs: Marriott Titanium, Lifetime Plat, (now an AC nobody)
Posts: 1,978
I wish the guides had real examples of how to properly write the syntax.
I'm a finance guy, not a coder
Jun 16, 2016, 2:07 pm
#45
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,362
Let me rephrase. I have a very complicated itinerary.
I've tried Chrome and Safari. Same results.
It gets all the flights, but it gets them out of order, showing a negative connection time and other nonsense.
This is for something I was able to book on AC.com anyway, it's just using a different fare basis code than I'd expect, which costs me more money. I spent 45 minutes on the phone last night, and the agent could see the fare basis code I wanted (same fare class - P), but couldn't get it to work with my itinerary.
Even though ITA shows it
I've tried Chrome and Safari. Same results.
It gets all the flights, but it gets them out of order, showing a negative connection time and other nonsense.
This is for something I was able to book on AC.com anyway, it's just using a different fare basis code than I'd expect, which costs me more money. I spent 45 minutes on the phone last night, and the agent could see the fare basis code I wanted (same fare class - P), but couldn't get it to work with my itinerary.
Even though ITA shows it