expert7700

I am hoping for input from this forum in case I'm missing something:

-Ticketed a trip (6 legs) on UA, all UA metal, UA W rate class (which credits 100% to Aeroplan)

-Maintenance issue left us stranded (literally) on a tiny island. Station manager assured us that all United reaccomodation flights show up as Y booking class (full flex). Not just Y cabin.

-We were rebooked on a UA flight to NRT, connecting to AC2 NRT-YYZ (not a codeshare flight#). United's website which I made scerenshots of listed our used segment booking class as "W" and our reaccomodated segments as booking class "Y".

-We then were able to immediately eupgrade using 13 credits per person NRT-YYZ. The only rate classes that show 13-credit upgrades are B/Y. B and Y earn 125% AQM miles on both United and Air Canada's aeroplan partner pages.

-Three days later, Aeroplan posted at only 50% -- 3201 miles Air Canada 002 NRT-YYZ, Booking Class W

canadiancow

I've seen PNRs show full Y/J after being rebooked, but still credit at the ticketed fare.

In your case, it seems like you were originally scheduled to be in a W fare on UA metal, but ended up in a W fare on AC metal, is that correct?

I'm not even sure whom you'd contact about this.

expert7700

Yes, booked as UA W fare, which posts to Aeroplan at 100%. (united's K fare, which posts 50%, was only slightly cheaper for the 22,000 mile itinerary)

Points posted at the AC W rate (50% int'l). But eupgrade tool showed us on the full AC Y rate, and charged me accordingly (13 credits).

cooleddie

What did they say when you try to talk to them?

yyznomad

Not to be picky, but "full flex" is not "Y"... "Y" is full Latitude.