SD upgrades PAX after door close
Aug 28, 2015, 8:25 pm
#61
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The flight crew can instruct cabin crew to move (x) number of people from a zone to the front for weight and balance purposes, status does not come into play for this, it is just move a body from one place to another.
Aug 28, 2015, 8:51 pm
#62
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The perspective (I believe) taken by AC management is that such gestures lead to the perception (we all know it to be fact though) of inconsistent service.
Then there will be those who feel they are high value travelers (but really aren't) that will start whining, complaining and writing a litany of useless letters to AC that someone has to be paid to deal with.
Instead of exercising "good judgement" how about exercising consistently good customer services - this is where *some* AC staff are sorely lacking.
Then there will be those who feel they are high value travelers (but really aren't) that will start whining, complaining and writing a litany of useless letters to AC that someone has to be paid to deal with.
Instead of exercising "good judgement" how about exercising consistently good customer services - this is where *some* AC staff are sorely lacking.
My point was that fear, among employees, prevents them from delivering good service from time to time. Empowering employees to use judgement in delivering customer service does not preclude that service being good also. AC needn't look further than their nearest domestic competitor for a model.
In the meantime, we might consider that complaining about other customers being treated inappropriately well doesn't actually motivate anyone to treat any of us better.
Aug 28, 2015, 10:32 pm
#63
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with forums / facebook / twitter / instagram / whatever is next, becoming more and more relevant these days, I am surprised that any SD would allow this knowing the chance of now getting caught (vs in the 90's).
Aug 29, 2015, 1:06 am
#64
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That inevitably leads to complaints.
Aug 29, 2015, 2:00 am
#65
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Why do you feel that having a 16 month lap infant temporarily taking up an empty J seat should be something that the airline says "no" to?
Note that on J international flights, infants pay 10% of the fare -- my 16 month old paid more than the SEs that got upgraded, for the right to sit on my lap.
Note that on J international flights, infants pay 10% of the fare -- my 16 month old paid more than the SEs that got upgraded, for the right to sit on my lap.
Aug 29, 2015, 3:49 pm
#66
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I know this thread is mostly about employees sitting up front, but I've seen the opposite as well... we were on a YUL->CDG flight in paid J (well, P) and there were about 5-6 empty seats (on the HD, mind you). We asked the SD if our lap infant could, during the night, sleep on one of the empty pods instead of on our laps. The SD told us "I'll try to see if I can -- there are a few SEs that I have to bring up from the back". Ultimately, only 4 SEs came from Y, which left us the seat for our daughter... but it was still a bit of a shock to me to see the SD voluntarily and quite openly op-up all of the Y SEs...
Not sure how exactly you think you are special and nobody else is. Unless you were following the SD around you don't know if the SEs had asked previously or if the concierge had asked on their behalf. Regardless, they are SE and if a company employee wants to do something special for them, hats off to the employee.
I'm more shocked that you're shocked that you don't get an immediate free J seat for an infant but think that SEs should be entitled to nothing.
If I was an SE sitting cramped in the back and people up front were getting extra free seats for their babies my own sense of entitlement would slam into hyperdrive. If the bonus seat for your infant was so important you could have bought it. Similarly the SE could have bought their J seat. After that it's up to the company to sort out who (if anyone) who didn't pay for it gets a bonus product.
Aug 29, 2015, 6:39 pm
#67
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I think I'm going nuts... I thought I posted in this thread in the last 24 hours and thought there were other posts but they seem to be gone... and I don't recall any of the posts to be out of line...? Must be my advanced age!
Aug 29, 2015, 11:03 pm
#69
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Nothing cheapens the J cabin like filling it with AC staff, especially when they're clearly not supposed to be there (i.e. upgraded after take-off).
I think that's what's getting people so unhappy in this thread. The eUp program was gutted and FFs were told we were cheapening the J cabin, now it seems to have lots more AC staff, and sometimes they're getting up there as a favour from the SD rather than as a contractual entitlement. That sends a very bad message to the paying customers.
I think that's what's getting people so unhappy in this thread. The eUp program was gutted and FFs were told we were cheapening the J cabin, now it seems to have lots more AC staff, and sometimes they're getting up there as a favour from the SD rather than as a contractual entitlement. That sends a very bad message to the paying customers.
Aug 30, 2015, 2:51 am
#70
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Nothing cheapens the J cabin like filling it with AC staff, especially when they're clearly not supposed to be there (i.e. upgraded after take-off).
I think that's what's getting people so unhappy in this thread. The eUp program was gutted and FFs were told we were cheapening the J cabin, now it seems to have lots more AC staff, and sometimes they're getting up there as a favour from the SD rather than as a contractual entitlement. That sends a very bad message to the paying customers.
I think that's what's getting people so unhappy in this thread. The eUp program was gutted and FFs were told we were cheapening the J cabin, now it seems to have lots more AC staff, and sometimes they're getting up there as a favour from the SD rather than as a contractual entitlement. That sends a very bad message to the paying customers.
Although, truth be told, a group of 4 FAs walked right passed me and into Y when I was in a mostly empty A330 mini-J cabin last week. Their bags, on the other hand, stayed in the J bins
Aug 30, 2015, 4:11 am
#71
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Nothing cheapens the J cabin like filling it with AC staff, especially when they're clearly not supposed to be there (i.e. upgraded after take-off).
I think that's what's getting people so unhappy in this thread. The eUp program was gutted and FFs were told we were cheapening the J cabin, now it seems to have lots more AC staff, and sometimes they're getting up there as a favour from the SD rather than as a contractual entitlement. That sends a very bad message to the paying customers.
I think that's what's getting people so unhappy in this thread. The eUp program was gutted and FFs were told we were cheapening the J cabin, now it seems to have lots more AC staff, and sometimes they're getting up there as a favour from the SD rather than as a contractual entitlement. That sends a very bad message to the paying customers.
The cheapening argument from AC was just poor excuse of AC using their limited undergraduate knowledge to get through their cognitive dissonance.
Last edited by kwflyer; Aug 30, 2015 at 4:16 am
Aug 30, 2015, 4:59 am
#72
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Nothing cheapens the J cabin like filling it with AC staff, especially when they're clearly not supposed to be there (i.e. upgraded after take-off).
I think that's what's getting people so unhappy in this thread. The eUp program was gutted and FFs were told we were cheapening the J cabin, now it seems to have lots more AC staff, and sometimes they're getting up there as a favour from the SD rather than as a contractual entitlement. That sends a very bad message to the paying customers.
I think that's what's getting people so unhappy in this thread. The eUp program was gutted and FFs were told we were cheapening the J cabin, now it seems to have lots more AC staff, and sometimes they're getting up there as a favour from the SD rather than as a contractual entitlement. That sends a very bad message to the paying customers.
Aug 30, 2015, 5:01 am
#73
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Aug 30, 2015, 8:20 am
#74
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Aug 30, 2015, 8:22 am
#75
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