iOS app - wrong gate
#18
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Join Date: Sep 2012
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#19
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Join Date: Jun 2009
Location: YYZ
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I like a paper boarding pass, if someone handed it to me as I walk towards security. I don't like a paper boarding pass for every MANY other reasons (got to go and print it and the kiosk is slow as [expletive] and I'm sure as heck not waiting in line.
I don't like paper boarding passes that you print at home either as it doesn't fit easily into my rear back pocket of my dress pants, versus a BP printed at the airport fits nicely in (cue: Up In The Air movie. I slot the BP in my pants like Clooney does
)
#20
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You can't make a post like that and not elaborate...
I like a paper boarding pass, if someone handed it to me as I walk towards security. I don't like a paper boarding pass for every MANY other reasons (got to go and print it and the kiosk is slow as [expletive] and I'm sure as heck not waiting in line.
I don't like paper boarding passes that you print at home either as it doesn't fit easily into my rear back pocket of my dress pants, versus a BP printed at the airport fits nicely in (cue: Up In The Air movie. I slot the BP in my pants like Clooney does
)
I like a paper boarding pass, if someone handed it to me as I walk towards security. I don't like a paper boarding pass for every MANY other reasons (got to go and print it and the kiosk is slow as [expletive] and I'm sure as heck not waiting in line.
I don't like paper boarding passes that you print at home either as it doesn't fit easily into my rear back pocket of my dress pants, versus a BP printed at the airport fits nicely in (cue: Up In The Air movie. I slot the BP in my pants like Clooney does
)2. I've seen way too many people with mobile boarding passes clog up every single scanning point for reasons as simple as the official airline app rotates, and pushes the barcode offscreen (so this isn't even a user issue).
3. Another reason I won't get into on FT, but I believe the above two are enough.
In terms of reasons why you don't like it, if I fold it twice, the barcode is still visible on the outside, and it fits perfectly in my rear pocket. Although on that point, the "real" boarding passes are a little long, stick out the top of my pocket, and tend to get folded/creased if I manoeuvre the wrong way.
#22
Original Poster


Join Date: Nov 2013
Location: YYC
Programs: AC SE MM
Posts: 547
Well, for online check-in, it's way faster. I can do it while waiting for a crosswalk rather than having to think about it when at a PC. But, I often go and collect a physical one from the check-in counter for the reasons cow mentioned. With my #3 reason being it's easier to prove if AP miles are missing.. 
Regardless on whether you use it or not, if they push out a feature it should have undergone at least minimal testing. This one is an obvious fail.

Regardless on whether you use it or not, if they push out a feature it should have undergone at least minimal testing. This one is an obvious fail.
#23




Join Date: Jul 2008
Location: YVR
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I've only noticed this thing once and it was right. What amazed me was the timing. I got the boarding alert and within seconds the gate agent called for boarding, I was wondering if he hits a button or types something in on sabre that sends out that notice, but it sounds more like it was just good luck on the timing.
As an unrelated sidebar that doesn't deserve, does anyone know if the passbook app on the apple watch will actually let you board with it? On the ads it looks more just like a list of flights as opposed to the barcode that'll actually let you scan in. I want the watch but if I have to pull my phone out constantly it kinda defeats the purpose.
As an unrelated sidebar that doesn't deserve, does anyone know if the passbook app on the apple watch will actually let you board with it? On the ads it looks more just like a list of flights as opposed to the barcode that'll actually let you scan in. I want the watch but if I have to pull my phone out constantly it kinda defeats the purpose.
#24


Join Date: Oct 2012
Location: YYC
Programs: AC SE MM
Posts: 2,401
Apparently the app even has the interesting feature of notifying you that a flight is boarding even when you cancelled your reservation. I'd cancelled a flight on Monday, and the flights disappeared from the AC app. However I still got the notification today that my flight was boarding, even though I cancelled the ticket 4 days ago. Well done AC IT, well done.
#25
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Join Date: Nov 2013
Location: YYC
Programs: AC SE MM
Posts: 547
Great. The alert functionality reenables itself on my phone. Now sent me to gate D22 to board 161 at YYZ. I was suspicious as YVR is always around 40... And sure enough it's 37. And no, it wasn't boarding, people just got off :-(
Would it be a coincidence that ahead of me a flight attendant made a sudden u-turn?
Would it be a coincidence that ahead of me a flight attendant made a sudden u-turn?
#26


Join Date: Oct 2012
Location: YYC
Programs: AC SE MM
Posts: 2,401
Seems like the AC iOS app is pretty consistent at getting the wrong gate. Flight out of YUL yesterday where the app was saying gate 54, and the screens in the airport were showing gate 9. Long walk for anyone who followed the app only to find out that the gate info was incorrect.
#27



Join Date: Oct 2009
Location: YUL
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Posts: 5,760
Seems like the AC iOS app is pretty consistent at getting the wrong gate. Flight out of YUL yesterday where the app was saying gate 54, and the screens in the airport were showing gate 9. Long walk for anyone who followed the app only to find out that the gate info was incorrect.





