Is it possible to combine tickets for protection?
Mar 23, 2015, 7:40 am
#1
Original Poster
Join Date: Nov 2012
Location: BGI (ex-YYC, YYZ)
Programs: AC*G-E100K (once again)
Posts: 1,701
Is it possible to combine tickets for protection?
Hi there
I have an existing ticket, YYZ-LHR-JNB-FRA-YYZ, in business class.
However, I will need to depart from YYC and return to YYC, thus will need to buy a YYC-YYZ and YYZ-YYC ticket before departure and after arrival.
Is it possible for me to buy a economy class YYZ-YYC-YYZ ticket and have Air Canada combine the reservations so that I would be protected? If so, what's the best way to go about this?
Cheers,
I have an existing ticket, YYZ-LHR-JNB-FRA-YYZ, in business class.
However, I will need to depart from YYC and return to YYC, thus will need to buy a YYC-YYZ and YYZ-YYC ticket before departure and after arrival.
Is it possible for me to buy a economy class YYZ-YYC-YYZ ticket and have Air Canada combine the reservations so that I would be protected? If so, what's the best way to go about this?
Cheers,
Mar 23, 2015, 7:53 am
#2
Join Date: Jul 2010
Location: YOW
Programs: AC*SE MM, Accor Diamond, Marriott Platinum
Posts: 384
I don't believe they can be actually combined, but you can speak to AC customer service (or the Concierge - I believe you're SE?) and they will cross-reference the PNRs in the AC system, so that if there's a delay on one, it will be flagged on your other ticket.
Mar 23, 2015, 8:24 am
#3
Join Date: May 2013
Location: YYT/YYC/TPE
Programs: AC SE, UA, National Exec Elite, Nexus, GE
Posts: 1,810
Hi there
I have an existing ticket, YYZ-LHR-JNB-FRA-YYZ, in business class.
However, I will need to depart from YYC and return to YYC, thus will need to buy a YYC-YYZ and YYZ-YYC ticket before departure and after arrival.
Is it possible for me to buy a economy class YYZ-YYC-YYZ ticket and have Air Canada combine the reservations so that I would be protected? If so, what's the best way to go about this?
Cheers,
I have an existing ticket, YYZ-LHR-JNB-FRA-YYZ, in business class.
However, I will need to depart from YYC and return to YYC, thus will need to buy a YYC-YYZ and YYZ-YYC ticket before departure and after arrival.
Is it possible for me to buy a economy class YYZ-YYC-YYZ ticket and have Air Canada combine the reservations so that I would be protected? If so, what's the best way to go about this?
Cheers,
Mar 23, 2015, 8:38 am
#4
Join Date: Oct 2013
Location: YEG
Programs: AC Lifetime SE100K, 3MM, SPG Lifetime Plat, Hertz PC, National Executive Elite
Posts: 2,901
Any time that I have booked connecting flights on 2 different PNRs, I go to the check in counter and ask them to link the two, when I check in for my flight. They will do that, or put a note in your file, so that you are protected.
Mar 23, 2015, 9:04 am
#5
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
But yes, they may try and help.
I suspect it's basically the same as checking luggage through.
I would second the suggestion, of inquiring whether changing the ticket is not overly pricey.
Mar 23, 2015, 11:09 am
#6
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
Whenever flying on separate PNRs, the airline does not have an obligation to protect you if you misconnect or during IRROPS. I wouldn't be too concerned though if it's all AC metal and you're SE.
Mar 23, 2015, 12:49 pm
#7
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,332
Originally Posted by http://www.aircanada.com/en/drs/documents/irop.pdf
This applies to:
...
-Customers holding separate tickets:
ƒ -Air Canada connecting to Air Canada
...
-Customers holding separate tickets:
ƒ -Air Canada connecting to Air Canada
Mar 23, 2015, 1:47 pm
#8
Join Date: Jan 2013
Location: YVR
Programs: AC:50K
Posts: 708
As cow says, you're protected on an AC-AC connection even if it's on two separate tickets... but it's still worth having the xref added so that they know that they need to protect you.
Mar 23, 2015, 2:35 pm
#9
Join Date: Mar 2014
Programs: AC*Tangerine
Posts: 417
I have done this and I was protected when bad wx threw YYZ into a spasm of IRROPS.
Mar 23, 2015, 6:20 pm
#10
Formerly known as tireman77
Join Date: Dec 2013
Posts: 5,520
I just did something very similar and got a delay between the two tickets, causing a missed flight.
I did ask the bags to get checked through and when I came off the airplane, someone was there and had protected me on a later flight.
I'm not sure if this helped, or a gardian angel was with me, but I'm thinking checking luggage through can't hurt.
I did ask the bags to get checked through and when I came off the airplane, someone was there and had protected me on a later flight.
I'm not sure if this helped, or a gardian angel was with me, but I'm thinking checking luggage through can't hurt.
Mar 23, 2015, 6:34 pm
#11
Join Date: Sep 2010
Location: YVR
Programs: AC*SE MM, Marriott Lifetime Titanium
Posts: 4,604
Interesting. Does this cover all cases? i.e. what's the difference between IROPS (> 2 hours) and a 20 minute flight delay which causes you to miss your flight on the next PNR?
Mar 23, 2015, 6:41 pm
#12
Formerly known as tireman77
Join Date: Dec 2013
Posts: 5,520
I'm not sure I am correctly interpreting your question. In either case, the airline is responsible for eventually betting you to your destination, are they not?
Oct 24, 2023, 11:59 am
#13
Join Date: Dec 2015
Posts: 623
Does anyone happen know if the above irop document that’s linked is still valid? The link is active and appears to have last been updated in 2019. Have a friend looking to book two separate tickets XXX-YYZ//YYZ-ZZZ with a 2h45m connection. Will save ~70k points over booking as a single ticket. Keeps trying to book as a multi city but it errors out on the payment page.
Oct 24, 2023, 12:03 pm
#14
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
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Posts: 44,332
I don't have a link to a newer document, but if it's an AC to AC connection, you're probably fine... but you need to find an agent willing to help, which is likely to be the much bigger issue.
Oct 24, 2023, 12:54 pm
#15
Join Date: Aug 2012
Programs: ba silver
Posts: 729
Like some suggested I would consider looking at changing the booking to depart YYC. There are so many sales that pop up and you may actually get a fare from YYC for little more ( or even nothing).
I have Been protected on AC issued separate tickets in the past without issue. The advantage I had was departing from an airport with AC employees.
The problem OP might have is if there are IROPs in JNB the LH ( or contracted employees) may not be willing or or able to help with rerouting.
Safe travels!
I have Been protected on AC issued separate tickets in the past without issue. The advantage I had was departing from an airport with AC employees.
The problem OP might have is if there are IROPs in JNB the LH ( or contracted employees) may not be willing or or able to help with rerouting.
Safe travels!