Originally Posted by superangrypenguin
(Post 26351292)
Reduction of staffing on widebodies on ML AC? Did I miss the memo? Isn't it still 1:40?
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Originally Posted by superangrypenguin
(Post 26351292)
Reduction of staffing on widebodies on ML AC? Did I miss the memo? Isn't it still 1:40?
http://www.flyertalk.com/forum/air-c...reduction.html |
Originally Posted by superangrypenguin
(Post 26350943)
Do you have any idea why an airline like BR can consistently deliver this on a 773? 1:40 takeoff, 2:00am or so once airborne, and I'm literally done my meal by 2:30am.
And it's consistent. Why can't AC do this? (if you don't mind me asking). *Yes, I realize you're not privy to the internal operations of BR, but I'm just curious as to where your thoughts are on this given your extensive experience as a service director. Thanks! |
IIRC, staffing is different depending on route length and destination, based on a reply from YYZSD on an observation I had about my perceived staffing differences YYZ-NRT vs NRT-YVR flights.
I had noticed this when trying to find out why the service on one flight appeared to be different than on another. |
Sorry, I just would like clarification... It is the heating up of entrees that takes away from the quality of service for other J pax, correct? I will respect the rationale even if I disagree with it. I would just like to know the official rationale.
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Originally Posted by ACYYZ/SD
(Post 26349749)
A la carte Breakfast (aka - the card) is not offered on YYZ-TLV (and IST) flights which provisions full breakfast due to flight duration. A la carte is offered only on Canada to Europe flights where a full dinner service is the main meal.
On last Saturday's YUL-CDG flight, a different (shorter) card was distributed. It did not ask what drinks would be preferred (juice/tea/coffee). Why the shorter breakfast card? With the previous card you could preselect your entire breakfast. Finally, this was a refurbished 77W (with the DreamCabin interior). I asked for cappuccino in the morning and they were unable to get the milk frother/steamer to work. Previously, I had thought this was an equipment issue, but I have had enough successful ones on 788 aircraft that I am wondering if it is a training issue for the flight crews? |
Originally Posted by yyznomad
(Post 26297288)
At least for February 2016 ex-CDG, the foie gras was back.
Now that it's March, no idea if it's been yanked again. |
Originally Posted by GJS - yow
(Post 26354573)
On last Saturday's YUL-CDG flight, a different (shorter) card was distributed. It did not ask what drinks would be preferred (juice/tea/coffee). Why the shorter breakfast card? With the previous card you could preselect your entire breakfast. |
Originally Posted by ACYYZ/SD
(Post 26354790)
The card was condensed as per Crew feedback. Tastes change over the course of 6-8 hours and Customers were asking for extra sugar, extra milk/cream, deciding to take tea over coffee, etc. From my perspective it removed an element of Customer interaction, and asking "what may I offer you to drink" seems to have worked successfully over the course of almost 80 years :). I also reconfirm the breakfast selection upon distribution, as again, preferences may have changed through the course of the night.
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Originally Posted by GJS - yow
(Post 26354874)
That makes sense. I wasn't complaining - just wanted to know about the change. I did like to indicate an espresso beverage on the card (on DreamCabin aircraft) so that it could be made ready for when breakfast was served. That is not something that is offered from the service trolley.
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Originally Posted by ACYYZ/SD
(Post 26354790)
The card was condensed as per Crew feedback. Tastes change over the course of 6-8 hours and Customers were asking for extra sugar, extra milk/cream, deciding to take tea over coffee, etc. From my perspective it removed an element of Customer interaction, and asking "what may I offer you to drink" seems to have worked successfully over the course of almost 80 years :). I also reconfirm the breakfast selection upon distribution, as again, preferences may have changed through the course of the night.
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Originally Posted by canadiancow
(Post 26355084)
Reminds me of a YYZ-CPH flight where I indicated what I wanted, then two hours later, decided I just wanted to sleep, so had them tear up the card.
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Originally Posted by ACYYZ/SD
(Post 26355933)
not uncommon for Customers to check off "do not wish to be woken for breakfast" yet check off every option on said card. ;)
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Originally Posted by tomvancouver
(Post 26356041)
My interpretation of this is that If I'm asleep please don't wake me, but if I'm awake then this is what I'd like. If there's ambiguity then whoever picks up the card should question it, (and make sure seat number is completed )
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Anyone know what the menu items are currently for YYZ->HND & NRT->YYZ in both business & premium economy?
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