Full Fare Rules
Aug 30, 2002, 9:58 am
#1
Original Member
Original Poster
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,338
Full Fare Rules
Anyone know of an alternate online site where we can see the full fare rules (all the rules for all the fares, not the rules for full fare tickets)?
Travelocity no longer publishes MISC for many fares within Canada (still available for transborder and other destinations). MISC is the heading where it details standby provisions.
Expedia has more detailed routing rules but has never published standby rules section on its website.
Destina and PTO and AC's website are just plain useless when it comes to seeing the full fare rules.
ITN is worse than Expedia or Travelocity.
Surely someone other than the airline and travel agents has this information for viewing somewhere?
[This message has been edited by BlondeBomber (edited 08-30-2002).]
Travelocity no longer publishes MISC for many fares within Canada (still available for transborder and other destinations). MISC is the heading where it details standby provisions.
Expedia has more detailed routing rules but has never published standby rules section on its website.
Destina and PTO and AC's website are just plain useless when it comes to seeing the full fare rules.
ITN is worse than Expedia or Travelocity.
Surely someone other than the airline and travel agents has this information for viewing somewhere?
[This message has been edited by BlondeBomber (edited 08-30-2002).]
Aug 30, 2002, 10:26 am
#2
Join Date: Apr 2001
Location: Mississauga, Ont. Canada.
Posts: 637
If you check fare listings on travelocity.ca
look at the last paragraph under "Penalty" you will find the standby rules here. Just double checked with a YYZ - YVR "L" listing
and standby is allowed on this ticket.
Biggles.
Aug 30, 2002, 11:16 am
#3
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Original Poster
Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,338
That's a different rule but you might be able to get the agents to honor it if you had the print out. It always says may standby to either/or etc. in that rule.
The "real" standby rule is in the MISC box.
The "real" standby rule is in the MISC box.
Aug 30, 2002, 4:38 pm
#4
Suspended
Join Date: Dec 2001
Location: YVR: AC SuperElite
Posts: 422
Kind of related to the fare rule question. A colleague of mine (Elite) just booked some tickets from FRA-YVR through YYC - all on AC metal so she could upgrade. She was telling me what a great agent she had on the phone, who checked all the rules for her on various fares (including upgrade rules) and that she ended up buying an M fare as this was upgradeable (the agent had double checked for her and assured her it was).
Of course I had to break the bad news that it wasn't, not to Europe, and that she would need to go up to a full Y. (Luckily the cost is not that much more on this route).
So, I offer to call AC. I talk to an agent who assures me M is upgradeable for Elite on this route. I make her go and ask someone, and of course she comes back and admits it isnt.
OK, so then I say take the fare up to a full Y. Lots of tapping, I (and you too probably) can guess what is coming next....yep..."There will be the fare difference plus $145 change fee".
So, we start "discussing" this, (I am getting the rules up on travelocity where it clearly says this is waived for upgrade to higher fare etc). She puts me on hold, goes off, 5 mins later I am cut off......
Call back, get another agent. Explain. She too says M is upgradeable (I am now starting to get tired of this). She checks, is surprised, agrees with me. I tell her firmly what I want to do, quote her the rule. This time it is done no prob, jsut the $275 fare difference.
What an effort though - I can only imagine what would have happened to my poor friend when she tried to use a certificate on this fare. Also, I bet she would have ended up paying the change fee.
This is really not good enough, AC should make sure agents know rules, or at least are careful enough to read them correctly
This level of incorrect information is pretty bad.
Of course I had to break the bad news that it wasn't, not to Europe, and that she would need to go up to a full Y. (Luckily the cost is not that much more on this route).
So, I offer to call AC. I talk to an agent who assures me M is upgradeable for Elite on this route. I make her go and ask someone, and of course she comes back and admits it isnt.
OK, so then I say take the fare up to a full Y. Lots of tapping, I (and you too probably) can guess what is coming next....yep..."There will be the fare difference plus $145 change fee".
So, we start "discussing" this, (I am getting the rules up on travelocity where it clearly says this is waived for upgrade to higher fare etc). She puts me on hold, goes off, 5 mins later I am cut off......
Call back, get another agent. Explain. She too says M is upgradeable (I am now starting to get tired of this). She checks, is surprised, agrees with me. I tell her firmly what I want to do, quote her the rule. This time it is done no prob, jsut the $275 fare difference.
What an effort though - I can only imagine what would have happened to my poor friend when she tried to use a certificate on this fare. Also, I bet she would have ended up paying the change fee.
This is really not good enough, AC should make sure agents know rules, or at least are careful enough to read them correctly
This level of incorrect information is pretty bad.
Aug 31, 2002, 7:12 am
#5
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Join Date: May 1998
Location: Canada
Programs: AC SE 2MM, HH Dd, SPG; IC Pl/A; AA; DL
Posts: 14,338
Destina.ca (believe it or not), now has most of the information I want. They are lacking routing rules.
They do indicate whether standby is permitted, albeit in a different way but at least I can see this easily.
Now if they would just let me pick the fare class I wanted . . .
They do indicate whether standby is permitted, albeit in a different way but at least I can see this easily.
Now if they would just let me pick the fare class I wanted . . .
Sep 2, 2002, 8:21 pm
#9
Join Date: Mar 2000
Location: YVR
Posts: 9,999
Well, it seems they are at least partly back. My first attempt was YYC-YVR, and this is what I found:
and
[This message has been edited by Ken hAAmer (edited 09-02-2002).]
Code:
Fare details for MWOW SPECIAL INSTANT PURCHASE SPECIAL FARE FARE BK CODE M - ... MISC STANDBY PERMITTED FOR EARLIER/ LATER SAME DAY FLIGHTS ONLY OTHERWISE WAITLIST AND STANDBY NOT PERMITTED.
Code:
Fare details for Q5WOW SPECIAL INSTANT PURCHASE SPECIAL FARE FARE BK CODE Q - ... MISC STANDBY NOT PERMITTED. WAITLISTING NOT PERMITTED.
Sep 3, 2002, 3:05 am
#12
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Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,451
Slightly off topic but...
I was in the *A office in London (at the AC desk) getting some flight details amended when a woman next to me requests an upgrade on her flight to YYZ the next day with her SW voucher (I think she was Prestige). The agent looks at the voucher, frowns, and says that this is long-haul so she will need to use 2 vouchers (WHAT??????)
So the woman gives her two vouchers. The agent then looks at the second voucher and says it must be forged because it has the same serial number (WHAT????????? They all have the same serial number).
So the agent says she can't do it. I lean over (sorry, didn't mean to overhear, but what the h*ll are you talking about). Set her straight and she got her upgrade, 1 voucher.
Time for better training!
I was in the *A office in London (at the AC desk) getting some flight details amended when a woman next to me requests an upgrade on her flight to YYZ the next day with her SW voucher (I think she was Prestige). The agent looks at the voucher, frowns, and says that this is long-haul so she will need to use 2 vouchers (WHAT??????)
So the woman gives her two vouchers. The agent then looks at the second voucher and says it must be forged because it has the same serial number (WHAT????????? They all have the same serial number).
So the agent says she can't do it. I lean over (sorry, didn't mean to overhear, but what the h*ll are you talking about). Set her straight and she got her upgrade, 1 voucher.
Time for better training!
Sep 3, 2002, 11:39 am
#13
Join Date: Jul 2002
Location: Canada
Posts: 1,875
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by LondonElite:
Slightly off topic but...
I was in the *A office in London (at the AC desk) getting some flight details amended when a woman next to me requests an upgrade on her flight to YYZ the next day with her SW voucher (I think she was Prestige). The agent looks at the voucher, frowns, and says that this is long-haul so she will need to use 2 vouchers (WHAT??????)
So the woman gives her two vouchers. The agent then looks at the second voucher and says it must be forged because it has the same serial number (WHAT????????? They all have the same serial number).
So the agent says she can't do it. I lean over (sorry, didn't mean to overhear, but what the h*ll are you talking about). Set her straight and she got her upgrade, 1 voucher.
Time for better training!</font>
Slightly off topic but...
I was in the *A office in London (at the AC desk) getting some flight details amended when a woman next to me requests an upgrade on her flight to YYZ the next day with her SW voucher (I think she was Prestige). The agent looks at the voucher, frowns, and says that this is long-haul so she will need to use 2 vouchers (WHAT??????)
So the woman gives her two vouchers. The agent then looks at the second voucher and says it must be forged because it has the same serial number (WHAT????????? They all have the same serial number).
So the agent says she can't do it. I lean over (sorry, didn't mean to overhear, but what the h*ll are you talking about). Set her straight and she got her upgrade, 1 voucher.
Time for better training!</font>
the extent of the training is it is written in the computer here read it. Sometimes the may have a poster showing what the certificates look like but no great deatil on how they are used.
Sep 4, 2002, 2:13 am
#14
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Join Date: Mar 2002
Location: Canada, USA, Europe
Programs: UA 1K
Posts: 31,451
This has worked for me and against me.
I remember checking in at LHR SE desk a few years ago. The agent was a trainee (Ha Ha). I was flying on the cheapest possible fare in October and showed him my SWU and asked if he could upgrade me. He said 'of course' what seat would you like!
Was the first A330 flight LHR-YYZ the captain later told us...what a comfy seat!
I remember checking in at LHR SE desk a few years ago. The agent was a trainee (Ha Ha). I was flying on the cheapest possible fare in October and showed him my SWU and asked if he could upgrade me. He said 'of course' what seat would you like!
Was the first A330 flight LHR-YYZ the captain later told us...what a comfy seat!