Jul 13, 2022, 10:45 am
Last edit by: yyznomad
For those intending to post in this thread...
To help provide up-to-date context, if you are posting about your wait time(s), please include the following information (in the example) to the best of your ability:
As of July 2022, AC has established a special line for those dealing with delayed or cancelled flights: 1.888.440.5641
Please use this number only for problems on the day of travel.
To help provide up-to-date context, if you are posting about your wait time(s), please include the following information (in the example) to the best of your ability:
Here's a good sample point, for once
Date and Time of Call-In: January 25, 2024, 14:35 Eastern
Elite Status Input: E75K
Department: Award/Errorplan
Hold Time: 4 Mins
Call Centre: Montreal
Comments: 15 Minutes to change a Priority Reward booking (Unflown), Beta Site wouldn't process changes.
Date and Time of Call-In: January 25, 2024, 14:35 Eastern
Elite Status Input: E75K
Department: Award/Errorplan
Hold Time: 4 Mins
Call Centre: Montreal
Comments: 15 Minutes to change a Priority Reward booking (Unflown), Beta Site wouldn't process changes.
As of July 2022, AC has established a special line for those dealing with delayed or cancelled flights: 1.888.440.5641
Please use this number only for problems on the day of travel.
Long Call Centre Wait Times
Aug 31, 2022, 4:17 pm
#557
Join Date: Mar 2007
Posts: 4,784
Sep 1, 2022, 2:31 pm
#560
Join Date: Jun 2014
Location: YVR
Programs: SE 100K
Posts: 935
Sep 1, 2022, 2:53 pm
#561
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,331
I know. But it's at least a step in the right direction of adding self serve functionality, the lack of which results in 95+% of my calls.
Oct 6, 2022, 9:31 am
#562
Join Date: Sep 2014
Location: YEG
Programs: Table scraps from Aeroplan and AmEx Plat
Posts: 899
Is anyone else getting a busy signal calling Aeroplan today? Got disconnected a couple of times after nearly an hour on hold yesterday, and then busy in the evening, until now.
Oct 16, 2022, 7:10 am
#565
Join Date: Nov 2008
Location: YYC
Programs: Aeroplan SE 100 IHG Plat Amb Nexus
Posts: 667
Long hold time
Long, long hold time. Super Elite, called too make a change on a Latitude Flight Pass flight that had been upgraded so I was told I had to call in. About 10 min to connect, agent told me to hold a few minutes while change was done. After 1 1/2 hours on hold with no comments or working on it etc I hung up. Fortunately I was able cancel my flight on the app rebook and reupgrade on flightpass app in about 3 minutes.
previous time with same situation I couldn't do in the app and agent had to call helpdesk and it took 30 min. On that call they came back on the line with apologies and updates every now and again.
previous time with same situation I couldn't do in the app and agent had to call helpdesk and it took 30 min. On that call they came back on the line with apologies and updates every now and again.
Oct 16, 2022, 7:48 pm
#566
Join Date: Sep 2009
Location: YYZ
Programs: AC SE MM, Bonvoy Plat, Hilton G,Nexus, Amex MR Plat,IHG Plat
Posts: 4,426
Called the concierge line twice last Wed for a flight issue (agent had messed up return on ticket change) within 24 hrs. Two tries to the Concierge line on hold for 15 mins each and gave up. Decided to call the SE line and got thru after 23 mins. 20 mins to get the ticket fixed.
Emailed the generic concierge email, got a response the next day after the issue was fixed.
Emailed the generic concierge email, got a response the next day after the issue was fixed.
Oct 17, 2022, 12:41 pm
#567
Join Date: Nov 2005
Location: YSC (and all its regularly scheduled flights)
Posts: 2,521
I called Air Canada for a new reservation and was less than 5 minutes on hold as a 75k. Great agent, even if she wasn't able to solve my problem the way that I would have liked - i.e. about $4k cheaper 
. Pretty sure it wasn't her fault, but she gave it a good try, I think!
. Pretty sure it wasn't her fault, but she gave it a good try, I think!
Oct 17, 2022, 3:56 pm
#568
Join Date: Jul 2022
Posts: 142
android's "hold for me" feature seems to not be available since aeroplan "enhanced" their phone system. used to work perfectly before. is it just me or has anyone else noticed this?
edit to update: it's working again.
edit to update: it's working again.
Last edited by rambling man; Nov 27, 2022 at 4:28 pm Reason: update