Jul 13, 2022, 10:45 am
Last edit by: yyznomad
For those intending to post in this thread...
To help provide up-to-date context, if you are posting about your wait time(s), please include the following information (in the example) to the best of your ability:
As of July 2022, AC has established a special line for those dealing with delayed or cancelled flights: 1.888.440.5641
Please use this number only for problems on the day of travel.
To help provide up-to-date context, if you are posting about your wait time(s), please include the following information (in the example) to the best of your ability:
Here's a good sample point, for once
Date and Time of Call-In: January 25, 2024, 14:35 Eastern
Elite Status Input: E75K
Department: Award/Errorplan
Hold Time: 4 Mins
Call Centre: Montreal
Comments: 15 Minutes to change a Priority Reward booking (Unflown), Beta Site wouldn't process changes.
Date and Time of Call-In: January 25, 2024, 14:35 Eastern
Elite Status Input: E75K
Department: Award/Errorplan
Hold Time: 4 Mins
Call Centre: Montreal
Comments: 15 Minutes to change a Priority Reward booking (Unflown), Beta Site wouldn't process changes.
As of July 2022, AC has established a special line for those dealing with delayed or cancelled flights: 1.888.440.5641
Please use this number only for problems on the day of travel.
Long Call Centre Wait Times
Feb 21, 2023, 8:23 pm
#649
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,384
One little trick will save you hours on the phone! Airlines hate it!
I'm not saying you won't be able to "trick the system" into getting you on hold, but:
1. What would be the point of it at all if there were a trick to bypass it?
2. Some people have reported doing certain things to get put on hold, but I'm not convinced it wasn't just a fluke and at that point the queue was just under the threshold.
I'm not saying you won't be able to "trick the system" into getting you on hold, but:
1. What would be the point of it at all if there were a trick to bypass it?
2. Some people have reported doing certain things to get put on hold, but I'm not convinced it wasn't just a fluke and at that point the queue was just under the threshold.
Feb 21, 2023, 8:28 pm
#651
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,384
Feb 21, 2023, 8:32 pm
#652
Join Date: Feb 2018
Posts: 51
One little trick will save you hours on the phone! Airlines hate it!
I'm not saying you won't be able to "trick the system" into getting you on hold, but:
1. What would be the point of it at all if there were a trick to bypass it?
2. Some people have reported doing certain things to get put on hold, but I'm not convinced it wasn't just a fluke and at that point the queue was just under the threshold.
I'm not saying you won't be able to "trick the system" into getting you on hold, but:
1. What would be the point of it at all if there were a trick to bypass it?
2. Some people have reported doing certain things to get put on hold, but I'm not convinced it wasn't just a fluke and at that point the queue was just under the threshold.
It is insane that such a big company hasn't found a better way to manage existing/make new bookings online or even the mere ability to be put on a waitlist.
Feb 21, 2023, 9:55 pm
#655
Join Date: Mar 2019
Programs: AC 35K, Marriott Titanium/LT Gold, GHA Titanium, HH Gold, Centara Platinum
Posts: 497
I was able to consistently "trick" the system previously but it seems like they changed the phone tree yet again so hoping someone has found a new way to trick it
It is insane that such a big company hasn't found a better way to manage existing/make new bookings online or even the mere ability to be put on a waitlist.
It is insane that such a big company hasn't found a better way to manage existing/make new bookings online or even the mere ability to be put on a waitlist.
Feb 22, 2023, 10:21 am
#656
Join Date: Jun 2002
Location: YYZ
Posts: 955
Feb 27, 2023, 8:46 pm
#658
Join Date: Feb 2015
Programs: UA 1K
Posts: 957
Holy......I am never complaining about US based carriers again. Aeroplan/AC wins. I'm going to pay $450 to cancel my three tickets in a booking on Austrian and then pay another $350 or so to re-book directly with them. I'm crying uncle. How do you Canadians put up with this?
Feb 28, 2023, 8:31 am
#659
Join Date: Sep 2018
Posts: 226
Holy......I am never complaining about US based carriers again. Aeroplan/AC wins. I'm going to pay $450 to cancel my three tickets in a booking on Austrian and then pay another $350 or so to re-book directly with them. I'm crying uncle. How do you Canadians put up with this?
Feb 28, 2023, 9:14 am
#660
Join Date: Feb 2015
Programs: UA 1K
Posts: 957
Yeah....I love most things north of our border better than here, but not this lol.
On the flip side, called around 8am this morning. Put on hold for about 75 minutes, then an agent spent ten wonderful minutes getting done what needed to be done. She was funny, competent, and efficient. I'm used to UA agents (even on the 1K line) being consistently the opposite, so at least the end result was acceptable even though it took WAY too long to get there.
On the flip side, called around 8am this morning. Put on hold for about 75 minutes, then an agent spent ten wonderful minutes getting done what needed to be done. She was funny, competent, and efficient. I'm used to UA agents (even on the 1K line) being consistently the opposite, so at least the end result was acceptable even though it took WAY too long to get there.