Originally Posted by YVR guy (Post 22761260)

No MM doesn't get entitlement to concierge... nor did SEMM imply that.

Originally Posted by SEMM (Post 22761080)

So for example if you wanted to change your seat, AC expects you to do onboard with the FA's assisting in moving paxs around.

Originally Posted by fin 645 (Post 22761833)

This aspect sounds like a recipe for disaster.

Originally Posted by Dorian (Post 22761875)

Ya, I can't believe this part is true. GA's have to be able to assign seats.

Originally Posted by canopus27 (Post 22757887)

I flew on a United flight out of SFO today, and was gazing longingly at the comprehensive information that's given to united flyers ... from available seats to upgrade lists to standby lists.

Maybe when I grow up, Air Canada will trust me with that information too.

Originally Posted by SEMM (Post 22751952)

In both cases that you brought forward, the system worked as it was supposed to correctly in the first example. When there is a downgage, they are obviously short seats if the new equipment can't handle the existing load. Therefore, they go by status in accommodating the previously issued upgrades to accommodate the existing confirmed and paid paxs first, then again by status for the upgrades.

In the second instance; something happened as when you place yourself on an early Stand by you are NEVER giving up your original booked fare/seat until such time that you are cleared and confirmed from the stand by list. In this case you should have or could write into the company for an explanation as to why you were bumped from your original status while never being confirmed on another flight. The history and agent sign in's are all still there once the flight closes and they could tell if someone was out ahead of you for whatever reason.

Originally Posted by YVR guy (Post 22761260)

No MM doesn't get entitlement to concierge... nor did SEMM imply that.

Originally Posted by canadiancow (Post 22761134)

MM doesn't entitle you to the concierge, does it?

Originally Posted by canadiancow (Post 22763419)

Yes he did.

Originally Posted by SEMM (Post 22761080)

OK here is what I was able to confirm this morning both in YUL and YYZ concierges'. They (concierge) are going thru the new gate training first, some today as I type this and will be completed by the end of next week. Apparently, the new automated "Gate Agent System" is to cut back on training cost in training more CSA's that can control flights. They will no longer have the ability (GA's) to override the system in reassigning seats, and/or duplicate seats etc...all this will now be done by the system. So for example if you wanted to change your seat, AC expects you to do onboard with the FA's assisting in moving paxs around. Same will apply for upgrades etc and also accoodating any non-rev paxs (cons) as well. Essentially they will no longer have any manipulation powers etc. The concierges will have a different sign in authority which will allow them to continue to do the same stuff they are currently doing for J class paxs and SE's and MM'ers.

Originally Posted by acysb87 (Post 22764191)

On a Rapidair flight next week with a confirmed u/g on a flex pass. Will be interesting to note how the system places me on an earlier Rapidair flight and where I am in the u/g system.Travelling with Mrs.acysb87 who is confirmed in J on AE award ticket

Originally Posted by yvr76 (Post 22762791)

Definitely gives renewed importance to cross-referencing PNRs if traveling with another pax on a different itinerary.

Any aircraft change, IRROPS, misconnections and you could wind up not seated together.

Originally Posted by SEMM (Post 22764040)

Technically no, yuo must be an SE or SEMM or Business Class pax and.or VIP to use concierge services. That being said I have seen many a concierge help out MM'ers.

Originally Posted by SEMM (Post 22764040)

Technically no, yuo must be an SE or SEMM or Business Class pax and.or VIP to use concierge services. That being said I have seen many a concierge help out MM'ers.

Originally Posted by Dorian (Post 22766606)

Why are you breaking out SE/MM? MM has nothing to do with this. It is simply SE, J or VIP.