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FlyerTalk Forums (https://www.flyertalk.com/forum/index.php)
-   Air Canada | Aeroplan (https://www.flyertalk.com/forum/air-canada-aeroplan-375/)
-   -   Gate control going automated (https://www.flyertalk.com/forum/air-canada-aeroplan/1571484-gate-control-going-automated.html)

Dorian Apr 23, 2014 5:24 pm
Gate control going automated
 
Just told that gate procedures change soon to fully automated gate control. The same system that auto-offloads missed cnx's will now process upgrades. GA's will never touch gate-ups again, nor will they be able to manually.

The Lev Apr 23, 2014 5:42 pm
Oh goodie. Looking forward to another flawless AC IT execution.

canadiancow Apr 23, 2014 5:51 pm
Last time the upgrade list was screwed up, it was "The system screwed up, and it's too late to fix it now because the other person already boarded."

Now it will be "The system screwed up, and we can't override it."

Great :)

Stranger Apr 23, 2014 5:54 pm
Originally Posted by canadiancow (Post 22750484)

Now it will be "The system screwed up, and we can't override it."
Surely someone can override it. But not gate agents one would think. Maybe concierges? Otherwise what are they good for?

Dorian Apr 23, 2014 5:56 pm
Originally Posted by canadiancow (Post 22750484)
Last time the upgrade list was screwed up, it was "The system screwed up, and it's too late to fix it now because the other person already boarded."

Now it will be "The system screwed up, and we can't override it."

Great
So you believe this information? Only 3 staffers told me.

canolakid Apr 23, 2014 7:36 pm
should this occur and work, dare to dream that the upgrade list would be posted for all to see a la UA and DL...

danapop Apr 23, 2014 7:42 pm
Originally Posted by canolakid (Post 22750867)
should this occur and work, dare to dream that the upgrade list would be posted for all to see a la UA and DL...
that was my first thought also.... It was a cold winter so hell could have froze over.

CT1 Apr 23, 2014 7:52 pm
Originally Posted by danapop (Post 22750892)
that was my first thought also.... It was a cold winter so hell could have froze over.
Lol. Yeah I have a YEG-YYZ segment tomorrow and am on waitlist - J=1, fingers crossed...would be nice to know how many MMs are ahead! Albeit only on a G fare this time...

yvr76 Apr 23, 2014 8:04 pm
Originally Posted by Dorian (Post 22750367)
Just told that gate procedures change soon to fully automated gate control. The same system that auto-offloads missed cnx's will now process upgrades. GA's will never touch gate-ups again, nor will they be able to manually.
What other procedures are part of gate control? i.e. will stand-by, IDB for oversold flights etc. become automated? Or is that already the case.

The optimistic side of me wants to take this info. coupled with the AC survery about upgrade lists and think that AC may eventually be more transparent about upgrades.

danapop Apr 23, 2014 8:10 pm
Originally Posted by yvr76 (Post 22750982)
What other procedures are part of gate control? i.e. will stand-by, IDB for oversold flights etc. become automated? Or is that already the case.

The optimistic side of me wants to take this info. coupled with the AC survery about upgrade lists and think that AC may eventually be more transparent about upgrades.
I dont understand the rationale for AC to hide upgrade information. It causes a lot of headaches for the GA when they are constantly asked "Where am I on the upgrade list" etc etc. Just post it. There is literally nothing to lose...

ysolde Apr 23, 2014 8:18 pm
An upgrade? "I'm sorry, Dave. I'm afraid I can't do that."

KenHamer Apr 23, 2014 9:03 pm
Originally Posted by yvr76 (Post 22750982)
What other procedures are part of gate control? i.e. will stand-by, IDB for oversold flights etc. become automated? Or is that already the case.

The optimistic side of me wants to take this info. coupled with the AC survery about upgrade lists and think that AC may eventually be more transparent about upgrades.
https://www.youtube.com/watch?v=FT4_Fefew78

Silvercity Apr 23, 2014 9:14 pm
Originally Posted by CT1 (Post 22750930)
Lol. Yeah I have a YEG-YYZ segment tomorrow and am on waitlist - J=1, fingers crossed...would be nice to know how many MMs are ahead! Albeit only on a G fare this time...
What time ? I'm upgraded already

canadiancow Apr 23, 2014 9:27 pm
Originally Posted by Dorian (Post 22750513)
So you believe this information? Only 3 staffers told me.
I think you're confusing me with someone else.

I absolutely believe you were told this by someone you trust to have accurate information.

Whether any delays will creep in is another matter, but not really relevant to the end result of this happening.

SEMM Apr 23, 2014 9:30 pm
Originally Posted by Dorian (Post 22750367)
Just told that gate procedures change soon to fully automated gate control. The same system that auto-offloads missed cnx's will now process upgrades. GA's will never touch gate-ups again, nor will they be able to manually.
I've been told that the Concierge will still have full access to offloads, rebooking, missed CNX and upgrades etc. So essentially nothing changes.^


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