I flew ZIH/MEX/YYZ/YSB yesterday.On the MEX?YYZ portion,I played the H fare lottery and won.
I am more interested in the room than the booze in Exec 1st on the longer runs.
To my point.Apparently the purser did not show for this flight,southbound,which meant the same individual was missing northbound.A junior was doing the best she could.We watched the CBC news 4 times before she figured out how to set the volume controls.
I had asked at the gate if duty-free was offered.It was.I skipped an opportunity to buy in Mexico City,as I have the $10 coupon and the prices on AC have always been competitive.With no purser there is no wine service ,as the corkscrew comes on with said purser.There was no duty-free as said purser has the key.
On questioning the staff,there was no call received,no warning given,just a no-show.Their comment was that I buy my duty-free at the airport in the future.Service was lacking in front as there was no clear direction from an in-charge(purser).A passenger was in the galley talking to a F/A
for a full half hour.There seemed to be a lack of respect between the front 2 F/A,s.
My observation is this.The front cabin passengers that paid J class fares did not receive what they paid for.I am not after anything,yet AC should know what I observed.
AC is after duty free business as a revenue source,yet they did not deliver.there were many sighs and groans when the announcement came that there was no duty free service(no explanation given to customers,I asked)
Who do I communicate this to?AC needs to be aware.I am sure the company will deal with the individual.I want AC to hear from the consumer(Ihope that there was no serious side issue with FA)

You can write or fax Customer Solutions. ( )

I would consider paying an "H" class fare also "paying" for J.

The sad fact remains, that AC could care less about situations like this. No wine service on an airplane? Who cares. No duty free for passengers? Who cares.

Obviously, instead of being apologetic to customers, even the green FAs who had to move up to purser showed the ever-present and wonderful customer service attitude that AC displays.

In my opinion, another sorry excuse for what AC is today...an arrogant monopolist.

Unlike routes in Canada though, every person on this plane had the CHOICE to be flying with someone else. Would never have happened to me, because I would not set foot into an AC airplane right now if it involved paying them anything! I wonder how many of the US airline flights weren't serving wine because of a missing corkscrew?

Last week I travelled on a delightful international AC flight. The service was friendly and professional. Even the food was good. It was an enjoyable J class experience. A perfect flight. Well, almost.

While I was luxuriating in a deep sleep, I was suddenly jolted awake by the chilling sound of a cartridge being pumped into the chamber of a shotgun. That sound, of course, was really that of the credit card imprint machine being used for a duty free purchase.

IMO, the duty free (dis)service cheapens the premium cabin experience. It's a tacky revenue grab and totally lacks class. Why is it I'm never lucky enough to be on a flight with a missing purser?

Is there a way to do this electronically?

I can give you the address or fax number if you need it. Those are the only two ways unless you're SE.

That would be fine.Thanks for the info.My E-mail address is in my profile.I will take it from there.

Here it is:

Air Canada - Customer Solutions
PO Box 64239, Thorncliffe Outlet
5512 4th Street, NW
Calgary, AB, Canada
T2K 6J0
Fax: 1-866-584-0380 (403) 569-5333