I flew ZIH/MEX/YYZ/YSB yesterday.On the MEX?YYZ portion,I played the H fare lottery and won.
I am more interested in the room than the booze in Exec 1st on the longer runs.
To my point.Apparently the purser did not show for this flight,southbound,which meant the same individual was missing northbound.A junior was doing the best she could.We watched the CBC news 4 times before she figured out how to set the volume controls.
I had asked at the gate if duty-free was offered.It was.I skipped an opportunity to buy in Mexico City,as I have the $10 coupon and the prices on AC have always been competitive.With no purser there is no wine service ,as the corkscrew comes on with said purser.There was no duty-free as said purser has the key.
On questioning the staff,there was no call received,no warning given,just a no-show.Their comment was that I buy my duty-free at the airport in the future.Service was lacking in front as there was no clear direction from an in-charge(purser).A passenger was in the galley talking to a F/A
for a full half hour.There seemed to be a lack of respect between the front 2 F/A,s.
My observation is this.The front cabin passengers that paid J class fares did not receive what they paid for.I am not after anything,yet AC should know what I observed.
AC is after duty free business as a revenue source,yet they did not deliver.there were many sighs and groans when the announcement came that there was no duty free service(no explanation given to customers,I asked)
Who do I communicate this to?AC needs to be aware.I am sure the company will deal with the individual.I want AC to hear from the consumer(Ihope that there was no serious side issue with FA)