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-   Air Canada | Aeroplan (https://www.flyertalk.com/forum/air-canada-aeroplan-375/)
-   -   More classes move from flex to tango (https://www.flyertalk.com/forum/air-canada-aeroplan/1505787-more-classes-move-flex-tango.html)

gcashin Dec 3, 2013 12:23 pm


Originally Posted by rehoult (Post 21894852)
Call in, they'll change it for you. Should be automatic, but it takes time, impacting people with immediate needs. I know, I got caught in the last mess in September.

Apparently not that easy to change as the outbound had already been upgraded (but not flown yet), so after 20 minutes on the phone the agent wasn't able to resolve. It's now with their "NRD" department to have them try to fix the file. Sounds like agents were caught off guard by these changes too. Very frustrating as there's R space available now, but can't upgrade until they fix the file.

acysb87 Dec 3, 2013 1:27 pm


Originally Posted by rankourabu (Post 21895776)
No you did not.

And yes, you are. Thats the way AC plays the game.

Imagine the thousands of people who booked tickets via an agent, or not with Air Canada, or not on AC stock, or as a codeshare. Their tickets wont be automatically adjusted, imagine their surprise when they get home with only half the miles.

Have to agree with you here. I have a cnx at NRT next month and called AC to verify that the booking class I was booked at gives me 100% Q miles on the connecting Star A carrier. Indeed,frustrating.

rankourabu Dec 3, 2013 1:31 pm


Originally Posted by acysb87 (Post 21896263)
Have to agree with you here. I have a cnx at NRT next month and called AC to verify that the booking class I was booked at gives me 100% Q miles on the connecting Star A carrier. Indeed,frustrating.

And you are knowledgeable and experienced, and have access to the elite line. Imagine how the average Joe feels, totally lost, and on top of that, has to hold for 40+ minutes, only to be told, hey this caught us by surprise too :rolleyes:

btw, congrats on 10000 posts :)

PeteO Dec 3, 2013 2:39 pm

First flight of 2014
 
Just experienced this "enhancement" this morning.

Heads up: unless you book flex, YUL-LAX is an almost guaranteed middle seat.

I could not get an aisle O a window - ANY row - this morning. Checked with my agent, confirmed I was in an old Flex / new Tango bucket, changed to Flex, and instantly "seat selection unavailable" became 13c and 14c.

So it's not only AQM and miles. It's also basic seat selection, which is blocked. Not premium seating, just plain seating.

On a 3/3 A319 on a 6h route, that's a pretty big deal.

And i'm not talking last minute booking, this is for a flight in 5 weeks.

Acnyyz Dec 3, 2013 2:42 pm


Originally Posted by PeteO (Post 21896732)
Just experienced this "enhancement" this morning.

Heads up: unless you book flex, YUL-LAX is an almost guaranteed middle seat.

I could not get an aisle O a window - ANY row - this morning. Checked with my agent, confirmed I was in an old Flex / new Tango bucket, changed to Flex, and instantly "seat selection unavailable" became 13c and 14c.

So it's not only AQM and miles. It's also basic seat selection, which is blocked. Not premium seating, just plain seating.

On a 3/3 A319 on a 6h route, that's a pretty big deal.

And i'm not talking last minute booking, this is for a flight in 5 weeks.

And people who have booked Flex are allowed free seat selection. It says so on the chart comparing fare options. It shouldn't be up to the customer to have them fix it. They shouldn't be able to do this.

agjil Dec 3, 2013 2:53 pm

So now all my flights (TPAC, TATL, NA) require a good premium for flex fares..
Bulk of my flights are transborder flights, and now I really need to think what to do with this new NA fare structure.
Honestly I'm fine with not upgrading my transborder flights if I end up buying Tango fares, I can withstand 3-5 hours sitting in Y when J is just a bigger seat with food.
However, 50% mile accumulation bugs me a lot...maybe I should just let go of this stupid status game and just shop for the lowest fares.

PeteO Dec 3, 2013 3:10 pm

If I were you
 

Originally Posted by agjil (Post 21896833)
So now all my flights (TPAC, TATL, NA) require a good premium for flex fares..
Bulk of my flights are transborder flights, and now I really need to think what to do with this new NA fare structure.
Honestly I'm fine with not upgrading my transborder flights if I end up buying Tango fares, I can withstand 3-5 hours sitting in Y when J is just a bigger seat with food.
However, 50% mile accumulation bugs me a lot...maybe I should just let go of this stupid status game and just shop for the lowest fares.

Short-ish transborders have lots of *A options besides AC. If I were you i'd make the minimum AC mileage and then use UA for 100% AQM. And seat selection even for low fares.

YEG USER Dec 3, 2013 3:14 pm

Here's another wrinkle, I don't know if a call to reservations will be able to help me with this. I went to upgrade my upcoming SR (I should have done this a couple of days ago when my window opened up).

Booked via a TA. Booking class was originally S, now moved to W.

My outbound flights aren't grouped together like they used to be, neither are my inbound flights. Instead they are grouped into 4 separate groupings under the headings "flight 1", 2, 3 and 4. As a result, the system isn't giving me credit for connecting flights. An itinerary that should cost me 20 eUpgrades is showing up as needing 28.

Globex Dec 3, 2013 5:28 pm

Argh, was going to book last night in a combination S/T fare on UA/AC. Decided to wait a day...didn't see this until today.

oops. :(

Any chance I can call in and ask whether it'll get bumped to Flex?

Yul_voyager Dec 3, 2013 6:01 pm

As posted on the other thread, on YUL-CDG, class O (PE) is now somewhere between Tango and Flex (actually 200$ cheaper than Flex)...
Flex prices are just ridiculous...

tomvancouver Dec 3, 2013 7:27 pm


Originally Posted by Yul_voyager (Post 21897879)
As posted on the other thread, on YUL-CDG, class O (PE) is now somewhere between Tango and Flex (actually 200$ cheaper than Flex)...
Flex prices are just ridiculous...

Is it still?
Prices seem to have jumped $100 each way since yesterday (when I booked:))

AA_EXP09 Dec 3, 2013 8:15 pm


Originally Posted by tomvancouver (Post 21898286)
Is it still?
Prices seem to have jumped $100 each way since yesterday (when I booked:))

O is 900 less taxes and YQ
V is 740 less taxes and YQ
(YMQ-PAR)

Yul_voyager Dec 3, 2013 9:05 pm


Originally Posted by tomvancouver (Post 21898286)
Is it still?
Prices seem to have jumped $100 each way since yesterday (when I booked:))

You are right, they rose the prices to 1500$ from 1150$ for PE for the dates I booked yesterday :p
Well, it is their way to fix the problem I imagine...
Noticed also that Tango prices dropped (but not Flex)

Anyway Flex + copay is still far more expensive than PE...

agjil Dec 3, 2013 9:22 pm


Originally Posted by Yul_voyager (Post 21898785)
You are right, they rose the prices to 1500$ from 1150$ for PE for the dates I booked yesterday :p
Well, it is their way to fix the problem I imagine...
Noticed also that Tango prices dropped (but not Flex)

Anyway Flex + copay is still far more expensive than PE...

Nice..$1150 for PE (I assume it's a round trip) is pretty good.
I'd also have purchased it for this price but sadly I didn't know it was this low, and I don't usually fly out of YUL (YYZ is my base).

Yul_voyager Dec 3, 2013 9:27 pm


Originally Posted by agjil (Post 21898845)
Nice..$1150 for PE (I assume it's a round trip) is pretty good.
I'd also have purchased it for this price but sadly I didn't know it was this low, and I don't usually fly out of YUL (YYZ is my base).

Yes it was a no brainier, especially as I had a 25% code and I finally paid 1014$ ai round trip...


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