AC now overbooks in J
Aug 5, 2013, 3:24 pm
#16
Join Date: Dec 2008
Location: YOW, LHR, SIN
Programs: AC-SE, EK-G, GF-G
Posts: 674
Have a paid J ticket YYT-YYC for Aug 5 booked on Aug 2.
Tried OLCI at 23.5 hrs and got GTE assignment.
At airport today told 'It will be worked out"
Paged at desk and given seat 33A - asked about IDB compensation and re-routing and met with blank stares.
Explained that a refund to company buying ticket is not in my best interests.
Eventually rebooked YYT-YHZ-YUL-YOW-YYC in J but moans about redirecting baggage - not my problem.
Presume I'm still entitled to my $100
Is this a new enhancement or have I been away from AC for too long to realise that it's got worse than I thought it had.
Tried OLCI at 23.5 hrs and got GTE assignment.
At airport today told 'It will be worked out"
Paged at desk and given seat 33A - asked about IDB compensation and re-routing and met with blank stares.
Explained that a refund to company buying ticket is not in my best interests.
Eventually rebooked YYT-YHZ-YUL-YOW-YYC in J but moans about redirecting baggage - not my problem.
Presume I'm still entitled to my $100
Is this a new enhancement or have I been away from AC for too long to realise that it's got worse than I thought it had.
Aug 5, 2013, 6:37 pm
#17
Join Date: Dec 2007
Location: Toronto - YYZ
Programs: Aeroplan/Hilton Gold/Marriott Bonvoy Titanium/Accor/Hyatt Gold Passport
Posts: 5,899
This topic has been extensively covered in the past. AC does not routinely oversell J/Class. Of the thousands of flight manifests I have pulled up, I think I have seen it less than a half a dozen times, and mainly because of an operational configuration change.
Aug 5, 2013, 6:48 pm
#18
Join Date: Apr 2011
Location: YEG
Posts: 3,717
I know there were no canceled AC flights from YYT before the flight yesterday. I know that there were a lot of ML*1's and at least one of those was an op up due to oversold Y cabin.
The point is that in August, flights from YYT-YYZ (etc) are generally very full in Y but light on paid J pax, so the situation seems really odd to be oversold in J and having paid J passengers bumped to the back.
The point is that in August, flights from YYT-YYZ (etc) are generally very full in Y but light on paid J pax, so the situation seems really odd to be oversold in J and having paid J passengers bumped to the back.
Aug 5, 2013, 6:51 pm
#19
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,074
Today's Rapidair flight was up gauged from a A320 to a B763. Many more J seats available mrs.acysb87 was switched to 1A from 2C and I was left in 2A I counted at least 4FAs in cabin in uniform and 2 more in civilian attire. (one FA was in Jump seat.
Aug 5, 2013, 8:20 pm
#20
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,850
Either some mistake, equipment change, deadheading captain. Or perhaps more likely, there was a broken seat on the J fully booked flight.
Aug 6, 2013, 2:31 am
#21
Join Date: Oct 2012
Location: YYT
Programs: AC*SE
Posts: 71
What were your original flights? Since YYT-YYC isn't flown nonstop.
AC doesn't normally overbook J, I assume some other flight got downgauged and higher priority passengers (Paid J AND SE) bumped you. But still, something smells fishy here... particularly since J loads out of YYT are almost always low and the chances of them being able to overbook it, even if they could, are probably less than the odds of winning the 6/49.
AC doesn't normally overbook J, I assume some other flight got downgauged and higher priority passengers (Paid J AND SE) bumped you. But still, something smells fishy here... particularly since J loads out of YYT are almost always low and the chances of them being able to overbook it, even if they could, are probably less than the odds of winning the 6/49.
Aug 6, 2013, 7:15 am
#22
Join Date: Sep 2005
Programs: AC MM E50 , Former SPG, now Marriott LT Plat
Posts: 6,286
Something very fishy with this story - a paid J would have priority over anyone else,
and I doubt there was a cabin full with only dead-heading captains and all paid J.
Confirmed upgrades would be unconfirmed before you got bumped.
Even with a previous flight cancellation, those pax would be after you.
Something does not add up here.
Is it possible that your confirmed J ticket was only booked in Y, waitlisted in J?
Or something similar?
and I doubt there was a cabin full with only dead-heading captains and all paid J.
Confirmed upgrades would be unconfirmed before you got bumped.
Even with a previous flight cancellation, those pax would be after you.
Something does not add up here.
Is it possible that your confirmed J ticket was only booked in Y, waitlisted in J?
Or something similar?
Aug 6, 2013, 8:55 am
#23
Join Date: Jul 2005
Location: Ontario, CAN
Posts: 5,813
How many pages can we get on this thread about a questionable story (at best) with an obvious "Look at Me!!!" title?
Aug 6, 2013, 10:32 am
#25
Join Date: Jul 2005
Location: Ontario, CAN
Posts: 5,813
Aug 6, 2013, 11:10 am
#27
Join Date: Nov 2005
Location: YYT/YYZ
Programs: AC*SE, AC*MM, SPG Gold, FPC Plat, HHonors Diamond, PC Plat Elite, R&C Club 5C, Hyatt GP
Posts: 2,201
Perhaps if AC's gate agent had provided a proper explanation of why the OP had been downgraded, this discussion would have been unnecessary.
Aug 6, 2013, 11:25 am
#28
Join Date: Mar 2001
Location: Toronto, ON
Programs: AC 75K
Posts: 6,369
Aug 6, 2013, 11:31 am
#29
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
Aug 6, 2013, 2:13 pm
#30
Join Date: Apr 2002
Location: YXE
Posts: 3,050
There's nothing wrong with overbooking J. AC being forced to buy a seat on a competitor or disgorge a fare is a minor cost compared to letting J seats fly unsold or given away to upgraders for nothing.