Rupert Meeting - Basic issues
Mar 2, 2002 | 11:22 pm
#1
Original Poster
Company Representative - Air Canada
Join Date: May 1999
Location: Canada
Posts: 24,224
Rupert Meeting - Basic issues
Sorry - forgot about this one.
Post ALL issues you currently have as an Aeroplan basic member and wanted to be taken to the meeting with Rupert on March 20 in this thread.
Please post a suggested solution to your problem as well.
Post ALL issues you currently have as an Aeroplan basic member and wanted to be taken to the meeting with Rupert on March 20 in this thread.
Please post a suggested solution to your problem as well.
Mar 3, 2002 | 7:58 am
#2
FlyerTalk Evangelist
Join Date: Aug 2001
Programs: DL GM, AA Gold, Hilton Diamond, Bonvoy Plat
Posts: 12,171
My suggestion is for a mileage based upgrade.
I think Air Canada needs a mileage based upgrade award available to all members. The upgrade award should be capacity controlled and available to everyone.
In addition, there should be a method for Star Alliance members to use miles from their programs for upgrades on AC.
This is a win-win situation for AC, as they can offset "foreign" mile costs for when AP members use AP miles to book awards on other star alliance carriers, and they get to sell a seat.
I think Air Canada needs a mileage based upgrade award available to all members. The upgrade award should be capacity controlled and available to everyone.
In addition, there should be a method for Star Alliance members to use miles from their programs for upgrades on AC.
This is a win-win situation for AC, as they can offset "foreign" mile costs for when AP members use AP miles to book awards on other star alliance carriers, and they get to sell a seat.
Mar 3, 2002 | 8:05 am
#3
FlyerTalk Evangelist
Join Date: Aug 2001
Programs: DL GM, AA Gold, Hilton Diamond, Bonvoy Plat
Posts: 12,171
Second suggestion: Introduce an "AAnytime" or "Standard" award tier available to everyone.
If you want to double up on points, you should be able to get any open seat on the plane. See AA's and UA's program for details.
Again, benefits AC/AP on reducing AP accrued mileage liability, benefits customers if they need last minute travel, or if they have more miles than they know what to do with.
[This message has been edited by skofarrell (edited 03-03-2002).]
If you want to double up on points, you should be able to get any open seat on the plane. See AA's and UA's program for details.
Again, benefits AC/AP on reducing AP accrued mileage liability, benefits customers if they need last minute travel, or if they have more miles than they know what to do with.
[This message has been edited by skofarrell (edited 03-03-2002).]
Mar 3, 2002 | 11:11 am
#5
Join Date: Feb 2001
Location: here and there...
Posts: 4,360
Aeroplan centre telephone accesss - this is really important. The reservations lines never seem to be too bad (except during seat sales), but waiting 45-75 minutes to speak to an Aeroplan agent is really unacceptable, from a customer service prosepective.
Mar 9, 2002 | 11:15 am
#7
Join Date: Oct 2000
Location: Vancouver, Canada (YVR)
Posts: 756
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Empress:
Bumping this up for the last time in case anyone has anything to add to it.</font>
Bumping this up for the last time in case anyone has anything to add to it.</font>
Thanks Empress et al. for your efforts. Good luck & safe travels!
Cheers. Dogstar.