Often it's what they don't say...
May 7, 2013, 3:35 pm
#1
FlyerTalk Evangelist
Original Poster
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,655
Often it's what they don't say...
Just got the "Altitude Report" e-mail today. One article with a link is titled "Rouge Means Go" and reassures the reader that we can "Enjoy the priority travel services and privileges you're used to when you fly with Air Canada rouge, including priority check-in and airport lounge access. Lower prices with the same high level of service - can't be beat."
Click on the link and it says
"All members will earn Altitude Qualifying Miles (AQM) and Altitude Qualifying Segments (AQS) when purchasing a Flex, Latitude or Premium rouge fare on flights operated by Air Canada rouge."
Makes you feel all warm inside that AC is preserving all of our top tier benefits as they launch Rogue.
For most AE members, they'll probably have no idea that they will earn a tiny fraction of the AQM's they used to earn on the equivalent AC flight until they fly and look at their accumulation records.
A little more honesty in how we are communicated with would be aprpeciated.
Click on the link and it says
"All members will earn Altitude Qualifying Miles (AQM) and Altitude Qualifying Segments (AQS) when purchasing a Flex, Latitude or Premium rouge fare on flights operated by Air Canada rouge."
Makes you feel all warm inside that AC is preserving all of our top tier benefits as they launch Rogue.
For most AE members, they'll probably have no idea that they will earn a tiny fraction of the AQM's they used to earn on the equivalent AC flight until they fly and look at their accumulation records.
A little more honesty in how we are communicated with would be aprpeciated.
May 7, 2013, 3:47 pm
#4
Join Date: Nov 2012
Location: YWG
Posts: 2,272
Also got to love the favourite tweets section:
@BrettDGagnon
oh #aircanada say it ain't so, 3, THREE ontime pushbacks in a row, good on ya, nice trending!
Personally, if I was chronically late, I wouldn't be too impressed with an improvement in my OTP. An on time pushback should be the norm, not the exception.
@BrettDGagnon
oh #aircanada say it ain't so, 3, THREE ontime pushbacks in a row, good on ya, nice trending!
Personally, if I was chronically late, I wouldn't be too impressed with an improvement in my OTP. An on time pushback should be the norm, not the exception.
May 7, 2013, 3:49 pm
#5
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 23,804
Obviously the spin doctors are not the same people who will end up dealing with irate customers who feel they were misled.
At the end of the day some honesty might actually do them some good? But no, arrogance is alive and strong. They are smart and customers are stupid obviously.
For a while after Calin took over, things looked like going in the right direction. But now it seems the good old corporate culture, whereby the customer is the enemy, seems to be back in full force. Oh well.
At the end of the day some honesty might actually do them some good? But no, arrogance is alive and strong. They are smart and customers are stupid obviously.
For a while after Calin took over, things looked like going in the right direction. But now it seems the good old corporate culture, whereby the customer is the enemy, seems to be back in full force. Oh well.
May 7, 2013, 3:53 pm
#6
Join Date: Jan 2013
Location: YVR
Programs: AC: E50K, AP: dDiamond
Posts: 963
I am looking at this itinerary:
YVR-YYZ-VCE
ATH-YYZ-YVR
(Italics are premium rouge, the YYZ-YVR routes are mapped into latitude on standard flights)
I should receive the following for AQMs:
2078 YVR-YYZ
2800 YYZ-VCE
2800 ATH-YYZ
2078 YYZ-YVR
Right?
Cheers
YVR-YYZ-VCE
ATH-YYZ-YVR
(Italics are premium rouge, the YYZ-YVR routes are mapped into latitude on standard flights)
I should receive the following for AQMs:
2078 YVR-YYZ
2800 YYZ-VCE
2800 ATH-YYZ
2078 YYZ-YVR
Right?
Cheers
May 7, 2013, 4:44 pm
#8
Join Date: Mar 2007
Location: YYC
Programs: AC*SE100K
Posts: 243
The other weird/misleading thing about that email?
On the right hand side it shows for me:
ALTITUDE QUALIFYING MILES*
9628
Altitude qualifying SEGMENTS*
5
*As of April 30
And then it encourages me to log into my Dashboard. It then shows my real totals of 36000 AQM and 16 AQS. It appears it is showing me my "Air Canada metal" miles and segments in the email but that isn't noted/explained anywhere. Took me a couple of minutes to figure that out.
On the right hand side it shows for me:
ALTITUDE QUALIFYING MILES*
9628
Altitude qualifying SEGMENTS*
5
*As of April 30
And then it encourages me to log into my Dashboard. It then shows my real totals of 36000 AQM and 16 AQS. It appears it is showing me my "Air Canada metal" miles and segments in the email but that isn't noted/explained anywhere. Took me a couple of minutes to figure that out.
May 7, 2013, 5:20 pm
#9
Original Member
Join Date: May 1998
Location: Vancouver, Canada
Posts: 6,222
Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9780; en-US) AppleWebKit/534.8+ (KHTML, like Gecko) Version/6.0.0.448 Mobile Safari/534.8+)
In his defense he only asked for a *little* more honesty.
Originally Posted by InTheAirGuy
A little more honesty? Really? Aren't your expectations kind of high?
May 7, 2013, 6:28 pm
#11
Join Date: Dec 2010
Location: YYZ
Programs: AC 50K, Marriott Lifetime Platinum
Posts: 1,551
The other weird/misleading thing about that email?
On the right hand side it shows for me:
ALTITUDE QUALIFYING MILES*
9628
Altitude qualifying SEGMENTS*
5
*As of April 30
And then it encourages me to log into my Dashboard. It then shows my real totals of 36000 AQM and 16 AQS. It appears it is showing me my "Air Canada metal" miles and segments in the email but that isn't noted/explained anywhere. Took me a couple of minutes to figure that out.
On the right hand side it shows for me:
ALTITUDE QUALIFYING MILES*
9628
Altitude qualifying SEGMENTS*
5
*As of April 30
And then it encourages me to log into my Dashboard. It then shows my real totals of 36000 AQM and 16 AQS. It appears it is showing me my "Air Canada metal" miles and segments in the email but that isn't noted/explained anywhere. Took me a couple of minutes to figure that out.
May 7, 2013, 7:46 pm
#13
Join Date: Oct 2010
Location: YVR - Vancouver, with most winter weekends in Whistler.
Programs: Aeroplan 35K, Alaska MVP, Marriott Titanium / Lifetime Platinum, Hertz President's Circle
Posts: 4,609
Browsing on the ITA software, the difference between YVR-YYZ-VCE Rouge vs YVR-YYZ-FRA-VCE on AC/LH mainline was about $50 difference, less all those AQM's.
Certainly not super amounts of difference...
Certainly not super amounts of difference...
May 7, 2013, 8:28 pm
#14
Join Date: Dec 2009
Location: YCD
Programs: AC2MM SE Fairmont Presidents club
Posts: 178
Obviously the spin doctors are not the same people who will end up dealing with irate customers who feel they were misled.
At the end of the day some honesty might actually do them some good? But no, arrogance is alive and strong. They are smart and customers are stupid obviously.
For a while after Calin took over, things looked like going in the right direction. But now it seems the good old corporate culture, whereby the customer is the enemy, seems to be back in full force. Oh well.
At the end of the day some honesty might actually do them some good? But no, arrogance is alive and strong. They are smart and customers are stupid obviously.
For a while after Calin took over, things looked like going in the right direction. But now it seems the good old corporate culture, whereby the customer is the enemy, seems to be back in full force. Oh well.
May 7, 2013, 9:53 pm
#15
Join Date: Dec 2010
Programs: Aeroplan
Posts: 1,022
AC must have hired a VP to find every which way to annoy TTs. The fiddling he/she has been doing with status miles over the past year just plain irritates. Have they thought of closing down their FF program completely? They will save piles of money and make their billions catering for the millions who don't care or know about FF including the high value pax who buys J