Originally Posted by
Stranger
Obviously the spin doctors are not the same people who will end up dealing with irate customers who feel they were misled.
At the end of the day some honesty might actually do them some good? But no, arrogance is alive and strong. They are smart and customers are stupid obviously.
For a while after Calin took over, things looked like going in the right direction. But now it seems the good old corporate culture, whereby the customer is the enemy, seems to be back in full force. Oh well.
I agree. Perhaps in a slowing economy and more aggressive competition from WJ they might just change their arrogant atttitude of "we can do whatever the heck we want; screw the customer". I'm a loyal kind of OP but loyalty is based on experience for dollars spent. It has been terrible of late.