AC Could learn from this
Mar 9, 2013, 7:38 am
#31
Join Date: Jan 2011
Location: YQR
Programs: Aeroplan - E75, Delta Sky Miles - Silver, HHonors - Gold, Club Carlson Silver
Posts: 561
This is where the Customer Experience difference lies. The key is getting rid of those who don't toe the line. That is where AC drops the ball. If they got rid of the dead weight, whiny, lazy people, they would be able to bear the IT failures, enhancements, etc because their customers would know that the people care. But when it seems like only 1 in 3 cares, I want other perks - it is likely a higher percentage that care, but the bad ones are very bad...
Mar 9, 2013, 7:44 am
#32
Join Date: Jun 2012
Posts: 310
This is where the Customer Experience difference lies. The key is getting rid of those who don't toe the line. That is where AC drops the ball. If they got rid of the dead weight, whiny, lazy people, they would be able to bear the IT failures, enhancements, etc because their customers would know that the people care. But when it seems like only 1 in 3 cares, I want other perks - it is likely a higher percentage that care, but the bad ones are very bad...
Mar 9, 2013, 11:26 am
#33
Join Date: Jan 2011
Location: YQR
Programs: Aeroplan - E75, Delta Sky Miles - Silver, HHonors - Gold, Club Carlson Silver
Posts: 561