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Question: missing e-upgrades

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Old Feb 8, 2013 | 8:13 am
  #1  
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missing e-upgrades

I am hoping that the good people here will be able to help me out with this issue. I purchase flight passes from air canada and as such I receive 12 e=upgrades for flight pass by about the middle of the month. I have however not received any e-upgrades for january and am down to 0. I have called the super elite line, aeroplan, flight pass department, and send a couple of emails to the contact us page on e-upgrade page. I keep being turned from one department to the other. Anyone here have any idea who I should contact to resolve this problem.

Thank you.
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Old Feb 8, 2013 | 9:19 am
  #2  
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I am in the same boat. My understanding is we will get them retroactively to Jan 1, once we make our selections late Feb...

If someone else knows better, correct me if I am wrong.
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Old Feb 8, 2013 | 1:03 pm
  #3  
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Originally Posted by yvrflyr
I am hoping that the good people here will be able to help me out with this issue. I purchase flight passes from air canada and as such I receive 12 e=upgrades for flight pass by about the middle of the month. I have however not received any e-upgrades for january and am down to 0. I have called the super elite line, aeroplan, flight pass department, and send a couple of emails to the contact us page on e-upgrade page. I keep being turned from one department to the other. Anyone here have any idea who I should contact to resolve this problem.

Thank you.
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