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Automatic upgrade process broken (again?)

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Automatic upgrade process broken (again?)

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Old Oct 11, 2012 | 9:16 am
  #1  
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Automatic upgrade process broken (again?)

So another weird one from the eupgrade bug department.

Two people waitlisted to eupgrade. Both on M fares, same day, same flight. One SE, one E. SE is waitlisted for upgrade at T-7. E is waitlisted at T-4 then automatically upgraded at T-4 with notification via email. Same flight. ....
ridefar is offline  
Old Oct 11, 2012 | 9:23 am
  #2  
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Post this on twitter.com/actoptier, and then send them the PNRs via DM. Probably the best way for them to actually look into it.
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Old Oct 11, 2012 | 9:39 am
  #3  
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Posts: 3,456
Good suggestion. Thanks. Forgot about that avenue. I will post follow up if anything meaningful results. At very least they asked for PNR right away and somebody is listening!
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Old Oct 11, 2012 | 10:14 am
  #4  
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I've had good success resolve a couple issues through them that was a bit more difficult to do with the SE line.
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Old Oct 11, 2012 | 4:39 pm
  #5  
 
Join Date: Jun 2009
Posts: 160
Originally Posted by ridefar
So another weird one from the eupgrade bug department.

Two people waitlisted to eupgrade. Both on M fares, same day, same flight. One SE, one E. SE is waitlisted for upgrade at T-7. E is waitlisted at T-4 then automatically upgraded at T-4 with notification via email. Same flight. ....
To me, when I read about stuff like this, I have a hard time trusting the system...

And when I see US carriers posting u/g lists online and at the gate, I like the transparency.

Hey, for the most part, most of us are in the dark on the methodology of the u/g process, a key benefit of elite status. A little sunlight should ell everyone.... ^

Last edited by FFFlyer; Oct 11, 2012 at 4:40 pm Reason: Typo
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