iphone app
Jun 15, 2012, 6:51 pm
#1
Original Poster
Join Date: Nov 2011
Location: Canada
Programs: AC E50K (*G), Westjet Gold
Posts: 788
iphone app
So I just downloaded the AC iphone app and added an AE reward flight I have from YVR to YEG in a few weeks. I was checking it out, and wanted to see my seat, and when i clicked "select seat", all i got was the J cabin, even though I'm in 17D, and on a Y ticket...It seems to let me select a J seat. Is this an IT error or what?? Any ideas?
Jun 15, 2012, 8:00 pm
#4
Original Poster
Join Date: Nov 2011
Location: Canada
Programs: AC E50K (*G), Westjet Gold
Posts: 788
Just tried- lets me pick a seat in J, and then says there's some "error" and my request cannot be processed. Meanwhile, I'm still in my original seat in Y....
I think I'll try again tomorrow....wouldn't mind if it worked
I think I'll try again tomorrow....wouldn't mind if it worked
Jun 15, 2012, 11:16 pm
#5
Join Date: Aug 2011
Location: YYJ
Programs: AC - SE100K
Posts: 727
I believe it is a known error with AE Y bookings. There is another thread in the forum with more detail.
The same has happened to me a few times. I tried for days and days, without success, to swindle a J seat...
The same has happened to me a few times. I tried for days and days, without success, to swindle a J seat...
Jun 15, 2012, 11:58 pm
#6
Join Date: Dec 2011
Location: Canada
Programs: *void
Posts: 2,408
So I just downloaded the AC iphone app and added an AE reward flight I have from YVR to YEG in a few weeks. I was checking it out, and wanted to see my seat, and when i clicked "select seat", all i got was the J cabin, even though I'm in 17D, and on a Y ticket...It seems to let me select a J seat. Is this an IT error or what?? Any ideas?
I read on here, in another thread, that you can view the reward seats, but cannot re-select seats...you can only change seats on revenue tickets. Didn't stop me from trying anyway...so, attempted it several times over a period of 3 months, but it never worked for me, always resulting in the error message.
I stopped trying when I finally found an upgrade to J seat when it became available...paid $5 in additional surcharges.
Jun 17, 2012, 10:47 am
#7
Join Date: Dec 2010
Location: SFO
Programs: AS MVP Gold / Marriott Bonvoy(age) Titanium Elite, IHG Platinum, WN A+/CP, Hilton Diamond
Posts: 337
Actually - i have been noticing this with waitlisted segments on paid tickets. I had a LAX >> YYC >> YYZ routing (it was a cheaper routing when i booked and got the 763 for YYC >> YYZ ) My LAX - YYC segment was confirmed - no problems moving seats, etc. But with the waitlisted segment it game me the J seat chart - i clicked to move seats and even said confirmed seat change...but looked at aircanada.com and no seat change was done...eventually did get the upgrade at the gate though....AC should take tips from the UA app - very useful in every respect....
) My LAX - YYC segment was confirmed - no problems moving seats, etc. But with the waitlisted segment it game me the J seat chart - i clicked to move seats and even said confirmed seat change...but looked at aircanada.com and no seat change was done...eventually did get the upgrade at the gate though....AC should take tips from the UA app - very useful in every respect....