How other airlines handle delays
Apr 30, 2012, 10:01 am
#31
Join Date: Mar 2007
Location: Across the pond
Programs: Aeroplan SE, Goldpassport Platinum, Avis Something, Hertz Gold
Posts: 750
You may have forgotten the IKK and 100% tier bonus (not exclusive to AC flights only) as well as the gifting of the eUpgrade credits.
They fly AC J with IKK with their points. When they pay to fly, they fly other *A airlines.
I have no data to support that many SE's are doing this but it is definitely a "loop hole" especially with Tango now earns 50% on international flights but similar discount economy fares on some other *A airlines still earn 100% on Aeroplan, some situations may even qualify for the 100% tier bonus.
It simply does not make sense for those flying 10K on AC and 90K on other *A be treated "better" by AC as SE's than those E's who fly 40K on AC and 10K on other *A. Those E's contribute more to AC's bottom line than those SE's!
This is of course on the assumption that AC uses Aeroplan to reward loyalty to AC and not loyalty to *A.
For those strong supporters of AC who fly 90K on AC and 10K on other *A, this should be a non-issue if the minimum AC miles is raised. The current minimum of 10K is low. I think 55K is reasonable for SE but maybe somewhere in between?
Maybe ACTT can comment.
They fly AC J with IKK with their points. When they pay to fly, they fly other *A airlines.
I have no data to support that many SE's are doing this but it is definitely a "loop hole" especially with Tango now earns 50% on international flights but similar discount economy fares on some other *A airlines still earn 100% on Aeroplan, some situations may even qualify for the 100% tier bonus.
It simply does not make sense for those flying 10K on AC and 90K on other *A be treated "better" by AC as SE's than those E's who fly 40K on AC and 10K on other *A. Those E's contribute more to AC's bottom line than those SE's!
This is of course on the assumption that AC uses Aeroplan to reward loyalty to AC and not loyalty to *A.
For those strong supporters of AC who fly 90K on AC and 10K on other *A, this should be a non-issue if the minimum AC miles is raised. The current minimum of 10K is low. I think 55K is reasonable for SE but maybe somewhere in between?
Maybe ACTT can comment.
the 100% tier bonus as well as other aeroplan miles are given by the airline that you fly. when i fly ua and i get the 100% bonus miles they come from ua and not ac. So i am not really sure why you would imagine this would be a drain on AC?
Also when you redeem seats AE actually pays money to the operating carrier. There is a reason why AC loves AE. AE is the biggest customer of AC. Your statement is just as reasonable as me assuming that people travel on other airlines and then redeem AE miles on other airlines as well as the scamcharges are less or non existent (LX/TK/SQ etc). In this case most flyers would be better off by joining other loyalty programs that don't charge YQ on redemptions.
I am still struggling to see how any of this is a drain on AC or what AC needs to fix. You get benefits but the benefits are only useful when you fly with AC so if you (or your nominee) don't fly with AC you dont experience any benefit. The eupgrade credits are useless unless you or your nominee are flying with AC to be able to use them. Either scenario provides revenue to AC. eupgrade credits by themselves do not guarantee you a seat up front. They merely give you a chance to sit upfront if a seat is empty but they do incentivise you or your nominee to fly with AC over a competitor which is the point of a loyalty program anyway.
Apr 30, 2012, 10:08 am
#32
FlyerTalk Evangelist
Join Date: Mar 2005
Location: YYZ
Programs: AC*SE 2MM
Posts: 16,726
There is a reason that for example LH's 333 has 8 F and 48 J seats compared to 37 J on AC - and it's not because of "free" upgrades given out by LH to their premier members!
Apr 30, 2012, 10:09 am
#33
Suspended
Join Date: Dec 2010
Posts: 4,153
I am not SE but for other than YYZ, I had very good experience with the Concierge agents as Executive First passenger. For North American travel, I now rely on On My Way which appears to be 200% better. Concierge service comes in really handy in case of an irregular operation.
At YYZ, Concierge agents will refuse to talk to you if you are not SE notwithstanding that you're travelling in Executive First.
At YYZ, Concierge agents will refuse to talk to you if you are not SE notwithstanding that you're travelling in Executive First.
Apr 30, 2012, 10:15 am
#34
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,710
UA is very good @ protecting their GS & 1K. The few people, probably UA GS & 1Ks.
Again if one is UA GS or 1K UA will book on other carriers.
As UA 1K , I have had no issues UA booking me on other carriers. Several times they have booked me on other *A carriers due to cancellations & in full J or F if J is sold out on international flights^
Again if one is UA GS or 1K UA will book on other carriers.
As UA 1K , I have had no issues UA booking me on other carriers. Several times they have booked me on other *A carriers due to cancellations & in full J or F if J is sold out on international flights^
Apr 30, 2012, 11:26 am
#35
Join Date: Feb 2005
Posts: 7,156
IKK is almost dead. As a multi year SE I can attest to the fact that IKK today is a remnant of what it used to be. With the AC scamcharges it is barely worth redeeming anything on AC anyway. I have redeemed a few mini RTWs and have always steered clear of AC.
the 100% tier bonus as well as other aeroplan miles are given by the airline that you fly. when i fly ua and i get the 100% bonus miles they come from ua and not ac. So i am not really sure why you would imagine this would be a drain on AC?
Also when you redeem seats AE actually pays money to the operating carrier. There is a reason why AC loves AE. AE is the biggest customer of AC. Your statement is just as reasonable as me assuming that people travel on other airlines and then redeem AE miles on other airlines as well as the scamcharges are less or non existent (LX/TK/SQ etc). In this case most flyers would be better off by joining other loyalty programs that don't charge YQ on redemptions.
I am still struggling to see how any of this is a drain on AC or what AC needs to fix. You get benefits but the benefits are only useful when you fly with AC so if you (or your nominee) don't fly with AC you dont experience any benefit. The eupgrade credits are useless unless you or your nominee are flying with AC to be able to use them. Either scenario provides revenue to AC. eupgrade credits by themselves do not guarantee you a seat up front. They merely give you a chance to sit upfront if a seat is empty but they do incentivise you or your nominee to fly with AC over a competitor which is the point of a loyalty program anyway.
the 100% tier bonus as well as other aeroplan miles are given by the airline that you fly. when i fly ua and i get the 100% bonus miles they come from ua and not ac. So i am not really sure why you would imagine this would be a drain on AC?
Also when you redeem seats AE actually pays money to the operating carrier. There is a reason why AC loves AE. AE is the biggest customer of AC. Your statement is just as reasonable as me assuming that people travel on other airlines and then redeem AE miles on other airlines as well as the scamcharges are less or non existent (LX/TK/SQ etc). In this case most flyers would be better off by joining other loyalty programs that don't charge YQ on redemptions.
I am still struggling to see how any of this is a drain on AC or what AC needs to fix. You get benefits but the benefits are only useful when you fly with AC so if you (or your nominee) don't fly with AC you dont experience any benefit. The eupgrade credits are useless unless you or your nominee are flying with AC to be able to use them. Either scenario provides revenue to AC. eupgrade credits by themselves do not guarantee you a seat up front. They merely give you a chance to sit upfront if a seat is empty but they do incentivise you or your nominee to fly with AC over a competitor which is the point of a loyalty program anyway.
Apr 30, 2012, 12:30 pm
#36
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,074
He was on a latitude fare connecting to Jazz flight with no J cabin.
Apr 30, 2012, 1:00 pm
#37
Join Date: Mar 2007
Location: Across the pond
Programs: Aeroplan SE, Goldpassport Platinum, Avis Something, Hertz Gold
Posts: 750
Any "enhancement" affects me and other frequent flyers. So yes I need to understand it. But your arguments are not well articulated. I am still trying to understand this fascination between the 10k/90k split and why anyone would want to become an AC SE when they only fly 10k with AC and 90k with say UA. You are just better off becoming a UA 1k (or any other frequent flyer member at that point).
Apr 30, 2012, 1:05 pm
#38
Join Date: Feb 2005
Posts: 7,156
Not always.I have a friend that is E and was on a connecting flight from Chile(AC) to Sudbury. He approached one of the concierges at YYZ to get him on an earlier flight to Sudbury. They accomodated him.^
He was on a latitude fare connecting to Jazz flight with no J cabin.
He was on a latitude fare connecting to Jazz flight with no J cabin.
If your friend was flying in Executive First from Chile, he/she is entitled to the Concierge service.
May 1, 2012, 4:58 am
#39
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,074
at approximately 730am
May 1, 2012, 6:45 am
#40
Join Date: Feb 2005
Posts: 7,156
May 1, 2012, 9:20 am
#41
FlyerTalk Evangelist
Join Date: Feb 2000
Posts: 12,074
May 1, 2012, 9:24 am
#42
FlyerTalk Evangelist
Join Date: Sep 1999
Location: Toronto, Ontario, Canada
Programs: OWEmerald; STARGold; BonvoyPlat; IHGPlat/Amb; HiltonGold; A|ClubPat; AirMilesPlat
Posts: 38,187
I had to laugh yesterday.
Flying yesterday with SQ from HKG-SIN, just as I boarded the bus to
take the Airport Express train, I received a SMS from the station manager
informing me that the flight was delayed 1 hour due to late incoming a/c.
Then, at check-in,they gave me a HKG 180 ( approx CAD 22) meal voucher
due to this delay, despite serving a full meal in their lounge, and again on the
plane.
Can you imagine AC doing this?
Flying yesterday with SQ from HKG-SIN, just as I boarded the bus to
take the Airport Express train, I received a SMS from the station manager
informing me that the flight was delayed 1 hour due to late incoming a/c.
Then, at check-in,they gave me a HKG 180 ( approx CAD 22) meal voucher
due to this delay, despite serving a full meal in their lounge, and again on the
plane.
Can you imagine AC doing this?
May 1, 2012, 1:31 pm
#43
Join Date: Jan 2008
Location: YYZ
Posts: 369
Silk Air - 3 hours late
Two weeks ago I flew Silk Air(MI) SIN-CEB - flight was 3 hours late due to late arrival of aircraft. Flying in economy class I was given a 20SGD food voucher in T2 food court, a 10SGD phone card to notify my party about the delay. I was pleased with the service and compensation.