Stranger

You saying they managed to invent some metrics that mde themselves look good?

KenHamer

On the contrary, as a "customer" the OP can judge whether the "customer experience" has been "compromised."


(Although I suppose you could say he failed because the the customer experience was compromised without reducing the cost structure. Or passed.)

Stussi613

Essentially, yes.

In all seriousness there is a board plan at AC, and that board plan should have specific metrics tied to the overall performance of the company, as well as specific metrics that show how the CEO and other execs are delivering against that board plan.

If people aren't happy about how the board is setting the plan, or how the execs are delivering against it they have three choices:

1. Stop supporting the company by buying products and services from the company.

2. Buy some shares and question the board and execs at yearly meetings and shareholder calls. Vote against the board, it's members and the plan. If you ask questions they can't answer, or answer in a way that satisfies shareholders in a public forum you may start a movement within the voting members that could affect change.

3. Buy enough voting shares to take ownership of the company and institute change.

Stussi613

Again, each of us is free to feel that AC is failing, or succeeding, based on our experiences.

The board is likely looking at things like this, unfortunately, as a measure of success based on the goals set out for C.R et al:


http://www.aircanada.com/en/about/me...rds/index.html

Stranger

Probably should wait until their shares get low enough though.

Stussi613

Shouldn't be too much longer now

Stranger

Should we set up some charity to collect funding? The "Save Air Canada Foundation?"

atsak

We already have one, but it's not charity. It's called "General Revenue Fund" for the Receiver General for Canada. Because that's where the rescue dollars have come from before, and I'm wondering if that's where they'll come from again, if only in the form of pension liability funding.

Mustang Sally

So you don't think strikes (wildcat or otherwise) have affected the customer experience? Or that cancelled flights as a result of abysmal mismanagement is cause for us to judge that the guy in charge has failed? Or that the littered comments throughout this thread of SE's who are saying they've had enough and are switching isn't failure?

Whether written in his contract or by sky-writers, the message is the same: EPIC FAIL.

Stussi613

I'd suggest you go back and read my posts on this thread where I have said on a few occasions that I don't think the entire airline is doing a good enough job, and that I am moving all my business to WS and PD. I believe in doing something to show my displeasure with this whole affair.

What I'm not doing is judging people's performance when I don't know the criteria that was set out for them, nor do I know how to run an airline. Some people sit around and complain, others take action.

If you want him gone do what I said in the post on the previous page...

Stop flying AC
Buy some shares and question his performance
Buy enough shares to take over the airline and fire him and the board

Or

Stop b!tching

Asherek

You're complaining about people complaining, on a forum of all places, not to mention a venting thread?

nowinyow

True. We may not *know* the criteria. But I will take a stab and *guess* that PD and WJ are getting what they pay for from a BOD...AC isn't.

acysb87

Could it be that AC is getting what they paid for with CR.

nowinyow

If the BOD wants to completely alienate its (former) customer base. It's IS getting exactly what it wanted.

I am beginning to think the outcome has always been the bankruptcy of the airline.

So long AC. You were great at one time. So sad for all the awesome staff I met along the way....and a BIG to the BOD....I hope your greed serves you well in hell.

antirealist

Why should I care about someone else's criteria when making a judgement?