Examples of AC IT fail....
Mar 5, 2012 | 9:24 pm
#1
Original Poster
Join Date: Oct 2010
Location: YYZ
Programs: A3*G AC*nobody TK*nobody
Posts: 1,967
Examples of AC IT fail....
This is nothing new.... But maybe a dedicated thread for AC IT dept problem tracking 
1) Google Buzz has been gone for months, and AC web page still not updated. And for those of you who wonder what's the red X mark between facebook and hotmail icon, that *was* Google Buzz....
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2) Changes for CO is well announce ahead of time, and why's the message on main page:
Air Canada Codeshare Flights Operated by Continental.
We are currently upgrading our booking system. Air Canada codeshare flights identified as being operated by Continental Airlines are temporarily unavailable for booking at this time. Please select alternate flights if available. We apologize for any inconvenience.
1) Google Buzz has been gone for months, and AC web page still not updated. And for those of you who wonder what's the red X mark between facebook and hotmail icon, that *was* Google Buzz....
Uploaded with ImageShack.us
2) Changes for CO is well announce ahead of time, and why's the message on main page:
Air Canada Codeshare Flights Operated by Continental.
We are currently upgrading our booking system. Air Canada codeshare flights identified as being operated by Continental Airlines are temporarily unavailable for booking at this time. Please select alternate flights if available. We apologize for any inconvenience.
Last edited by Away from YYZ; Mar 5, 2012 at 9:32 pm
Mar 5, 2012 | 10:36 pm
#3
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 25,039
Mar 5, 2012 | 11:10 pm
#6
FlyerTalk Evangelist
Join Date: Sep 2003
Location: Thanks for the Memories !!!
Posts: 10,737
As much as I dislike her, you must give her credit for her tenacity vis a vis holding on to her job. Was AC's IT worse than any other airline pre-2000 ? We could always start with Destina and continue from there.....
Mar 5, 2012 | 11:17 pm
#7
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 25,039
Can someone explain how their system works? I got an e-mail about eCredits I qualified for three or four days ago; so far they have not shown up in my my account.
So, does someone need to produce a printout in Montreal, walk with it to who knows, YYZ or YVR? Then another monkey inputs the credit on another computer at some point, somewhere?
A job creation program maybe?
Anyway, back to the old motto, sounds like AC IT is predicated upon "why make things simple if you can make them complicated?"
(Helps people keeping their job too BTW. I guess I even remember when I used to play that game.)
So, does someone need to produce a printout in Montreal, walk with it to who knows, YYZ or YVR? Then another monkey inputs the credit on another computer at some point, somewhere?
A job creation program maybe?
Anyway, back to the old motto, sounds like AC IT is predicated upon "why make things simple if you can make them complicated?"
(Helps people keeping their job too BTW. I guess I even remember when I used to play that game.)
Mar 5, 2012 | 11:33 pm
#8
Join Date: Jul 2010
Posts: 238
This is nothing new.... But maybe a dedicated thread for AC IT dept problem tracking
1) Google Buzz has been gone for months, and AC web page still not updated. And for those of you who wonder what's the red X mark between facebook and hotmail icon, that *was* Google Buzz....
1) Google Buzz has been gone for months, and AC web page still not updated. And for those of you who wonder what's the red X mark between facebook and hotmail icon, that *was* Google Buzz....
Mar 6, 2012 | 10:38 am
#14
Join Date: Jan 2002
Location: LHR, GLA and YVR
Posts: 1,684
We are targetting Mobile Flight Pass to be back online in late March. We apologize for the delay.
Regards,
Air Canada Mobile Team
Why do they say "back online"?
The flight pass feature has never worked or been online.
Also why give the following prompt " undergoing maintenance ". How can you "maintain" something that was never working in the first place?
Mobile Flight Pass is currently undergoing maintenance.
L'application mobile de la Passe de vols est présentement en période d'entretien.
I think the AC app is a great idea, just very disappointed that almost a year later the flight pass feature still does not work.
Mar 6, 2012 | 1:13 pm
#15
Suspended
Join Date: Dec 2010
Posts: 4,153
This is annoying I agree. I wrote to them and rec'd this reply.
We are targetting Mobile Flight Pass to be back online in late March. We apologize for the delay.
Regards,
Air Canada Mobile Team
Why do they say "back online"?
The flight pass feature has never worked or been online.
Also why give the following prompt " undergoing maintenance ". How can you "maintain" something that was never working in the first place?
Mobile Flight Pass is currently undergoing maintenance.
L'application mobile de la Passe de vols est prsentement en priode d'entretien.
I think the AC app is a great idea, just very disappointed that almost a year later the flight pass feature still does not work.
We are targetting Mobile Flight Pass to be back online in late March. We apologize for the delay.
Regards,
Air Canada Mobile Team
Why do they say "back online"?
The flight pass feature has never worked or been online.
Also why give the following prompt " undergoing maintenance ". How can you "maintain" something that was never working in the first place?
Mobile Flight Pass is currently undergoing maintenance.
L'application mobile de la Passe de vols est prsentement en priode d'entretien.
I think the AC app is a great idea, just very disappointed that almost a year later the flight pass feature still does not work.