Delayed luggage: the most unprofessional and rudest attitude possible
Dec 18, 2011, 5:11 pm
#17
Join Date: Jun 1999
Location: YVR
Programs: ACSEMM QRGold SPGLifetimePlat FairmontPlat HyattD AMEXCenturion SerenaPlat TalkBoard Founding Member
Posts: 8,963
Man I'm getting so sick of people b*tching about virtually nothing.
I flew paid J from Vancouver to Rwanda via Montreal and Brussels. My luggage arrived 4 days later, one day prior to my return flight.
What did I demand from AC? Nothing, I've got more important things to do with my time.
I flew paid J from Vancouver to Rwanda via Montreal and Brussels. My luggage arrived 4 days later, one day prior to my return flight.
What did I demand from AC? Nothing, I've got more important things to do with my time.
Dec 18, 2011, 5:59 pm
#18
Join Date: Sep 2005
Location: YOW
Programs: AC E75K *G
Posts: 7,107
Delayed luggage en route is actually a miracle! It means your credit card company buys you a new wardrobe.
I should be so lucky - I've only ever had one luggage issue but it was upon arrival at home so I ended up with bupkis.
Anyway, yes, AC is really cheap with compensation, IMO. I'm not sure what you can do about it.
I should be so lucky - I've only ever had one luggage issue but it was upon arrival at home so I ended up with bupkis.
Anyway, yes, AC is really cheap with compensation, IMO. I'm not sure what you can do about it.
Dec 18, 2011, 6:03 pm
#19
FlyerTalk Evangelist
Join Date: Oct 2011
Location: Anywhere I need to be.
Programs: OW Emerald, *A Gold, NEXUS, GE, ABTC/APEC, South Korea SES, eIACS, PP, Hyatt Diamond
Posts: 16,046
With my wife we had our 3 pieces of luggage delayed on a morning flight from Vancouver to SFO: the AC representative guaranteed a delivery later in the afternoon which seemed allright. In the evening, nothing so I called their hotline where I had a most incompetent and rude employee who asked stupid questions for no less than 45 minutes. Ultimatly they delivered the luggage at ... 4:30 am waking up the whole neighbourhood...
The AC phone representative had insisted even if we live in France that we send our request for compensation to their Montreal office, so I did. Eight weeks later we got an acknoledgment of receipt from their Paris office! this because it is the office where you live that should deal with any request, something which their hotline ignored...
Four more weeks and they sent for us two a credit of 4000 miles which is the equivalent of USD 12 which is less than I paid for the postage: even in Africa I know well, compensations are better. And when I complained they even refused to answer.
Airlines in North America have no great reputation for service but on a similar type of incident UA acted both professlionaly and efficiently.
Avoid Air Canada!
The AC phone representative had insisted even if we live in France that we send our request for compensation to their Montreal office, so I did. Eight weeks later we got an acknoledgment of receipt from their Paris office! this because it is the office where you live that should deal with any request, something which their hotline ignored...
Four more weeks and they sent for us two a credit of 4000 miles which is the equivalent of USD 12 which is less than I paid for the postage: even in Africa I know well, compensations are better. And when I complained they even refused to answer.
Airlines in North America have no great reputation for service but on a similar type of incident UA acted both professlionaly and efficiently.
Avoid Air Canada!
They normally cost $12.99+ HST each.
That is more than $12.
Dec 18, 2011, 7:56 pm
#21
FlyerTalk Evangelist
Join Date: Jun 2007
Location: Toronto
Programs: UA 1K, AC MM E75, Marriott LT Ti, IHG Dia Amb, Hyatt Glob
Posts: 15,521
I just booked a First Class ticket from Toronto to Asia for 125K AE miles, so with your math, that was worth about $470! What a deal!
You should have written a song and posted it on You Tube! @:-)
Dec 18, 2011, 9:00 pm
#22
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,708
Cry me a River (Justin Timberlake).
Dec 19, 2011, 6:26 am
#23
Join Date: Jan 2004
Location: Ottawa
Programs: A3 G, SPG, Fairmount
Posts: 1,113
Lost luggage is part of the experience. In over 15 years of frequent travels it has happened four times. Twice by AC and once by LH or TG and once with LAN.
The LAN experience was inexcusable. A simple one segment flight and they lost both our bags. It came 36 hours later in IGU.No apology-no explanation or compensation.
In both cases with AC, they had located the bag before I hit the ground and informed me when the bag would arrive and I was able to get it within 24 hours.
Between LH and TG on a long YYZ-DUS-ZRH-BKK itinerary, TG informed me as I boarded their flight that my bag was not on board. When I landed in BKK 11 hours later, the gate concierge met me and took me through immigratiojn where a TG staff was waiting for me to simply describe the bag and give an address in BKK. They had located the bag and it would arrive later that day.
I feel for those who have had lost bags for days but you have to take it in stride.
The LAN experience was inexcusable. A simple one segment flight and they lost both our bags. It came 36 hours later in IGU.No apology-no explanation or compensation.
In both cases with AC, they had located the bag before I hit the ground and informed me when the bag would arrive and I was able to get it within 24 hours.
Between LH and TG on a long YYZ-DUS-ZRH-BKK itinerary, TG informed me as I boarded their flight that my bag was not on board. When I landed in BKK 11 hours later, the gate concierge met me and took me through immigratiojn where a TG staff was waiting for me to simply describe the bag and give an address in BKK. They had located the bag and it would arrive later that day.
I feel for those who have had lost bags for days but you have to take it in stride.