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Where is the new Top Tier Annoucement

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Where is the new Top Tier Annoucement

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Old Dec 10, 2011, 6:58 pm
  #61  
 
Join Date: Feb 2009
Location: YYC
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Originally Posted by KenHamer
The first year after AC put CP out of business they had planned massive cutbacks to the program and had not even announced them as of January 15. Once it got out a few days later there was such an outcry that it was literally front page news across the country for a week.
Wasn't that what caused the Errorplan website to be created?
Jagboi is offline  
Old Dec 11, 2011, 10:23 am
  #62  
 
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@ACTopTier just tweeted the following:

Sorry that the @ACTopTier team has been MIA. We're finalizing the 2012 program. Santa will be making his rounds this week... so to speak.
jayr is offline  
Old Dec 11, 2011, 11:02 am
  #63  
 
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Originally Posted by jayr
@ACTopTier just tweeted the following:

Sorry that the @ACTopTier team has been MIA. We're finalizing the 2012 program. Santa will be making his rounds this week... so to speak.
Can Santa sue AC & AE for libel?
becreative is offline  
Old Dec 11, 2011, 11:05 am
  #64  
 
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Originally Posted by becreative
Can Santa sue AC & AE for libel?
H0H 0H0...
jlisi984 is offline  
Old Dec 11, 2011, 11:17 am
  #65  
 
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To sum it up, the 2012 top tier plan is:

J9 C9 D9 Z9 R0

That's it.
g46r is offline  
Old Dec 11, 2011, 11:38 am
  #66  
 
Join Date: Dec 2009
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Originally Posted by g46r
To sum it up, the 2012 top tier plan is:

J9 C9 D9 Z9 R0

That's it.
Great one! I have seen that once this year, not recently though. Luckily!
jlisi984 is offline  
Old Dec 11, 2011, 12:02 pm
  #67  
 
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Originally Posted by jayr
@ACTopTier just tweeted the following:

Sorry that the @ACTopTier team has been MIA. We're finalizing the 2012 program. Santa will be making his rounds this week... so to speak.
Does anyone else find it odd there seems almost no official AC representation on this site anymore? All we get is second hand updates from twitter or whatever. AC clearly has staff assigned to social media, but FT ain't getting any love anymore.
eyeball1 is offline  
Old Dec 11, 2011, 12:12 pm
  #68  
 
Join Date: Dec 2010
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Originally Posted by eyeball1
Does anyone else find it odd there seems almost no official AC representation on this site anymore? All we get is second hand updates from twitter or whatever. AC clearly has staff assigned to social media, but FT ain't getting any love anymore.
how could you be surprised at that.

with all the unconstructive complaining that goes on here anytime an ac rep did try to inform the FT community before the rest. Not to mention the abundance of personal attacks towards Duncan, Ben, and Andrew in the past. I wouldn't be interested in helping out this immature community either if I were any of them.

The behaviour in this forum is disgusting at most times and reminds me of high school antics. I am not at all surprised if AC were to formally say goodbye and good riddance to the FT community, FT is not worth their time or energy anymore.
NAJetSet is offline  
Old Dec 11, 2011, 4:04 pm
  #69  
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Wirelessly posted (Mozilla/5.0 (BlackBerry; U; BlackBerry 9780; en-US) AppleWebKit/534.8+ (KHTML, like Gecko) Version/6.0.0.448 Mobile Safari/534.8+)

Bump...

To keep alive.
KenHamer is offline  
Old Dec 11, 2011, 5:28 pm
  #70  
 
Join Date: Dec 2009
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Originally Posted by NAJetSet
I am not at all surprised if AC were to formally say goodbye and good riddance to the FT community, FT is not worth their time or energy anymore.
Maybe they'll move over to the quiet refinement of the "other" talkboard
YQMer is offline  
Old Dec 11, 2011, 6:26 pm
  #71  
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Originally Posted by NAJetSet
... I am not at all surprised if AC were to formally say goodbye and good riddance to the FT community, FT is not worth their time or energy anymore.
Which is not much different than suggesting that their customer base is not worth their time or energy.
KenHamer is offline  
Old Dec 11, 2011, 7:02 pm
  #72  
 
Join Date: Dec 2008
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As per @ACTopTier they mentioned on Twitter that it will be released sometime this week
global happy traveller is offline  
Old Dec 11, 2011, 9:36 pm
  #73  
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If you're not interested in the topic, don't read the topic.

If you feel a post violated the TOS, use the "alert a moderator" button.

thanks

skofarrell - moderator AC/Aeroplan
skofarrell is offline  
Old Dec 12, 2011, 12:12 am
  #74  
 
Join Date: Dec 2010
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Originally Posted by KenHamer
Which is not much different than suggesting that their customer base is not worth their time or energy.
FT represents a fractional portion of the whole customer base. An expendable, fractional portion at that, given the behaviours of this fraction as of late.

Besides, what if AC did/does give up on FT, and no longer assists the FT community. Is anyone going to stop being a customer because someone didn't make an official post on FT first. Come on don't be so arrogant.
NAJetSet is offline  
Old Dec 12, 2011, 12:30 am
  #75  
 
Join Date: Jan 2010
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Originally Posted by NAJetSet
FT represents a fractional portion of the whole customer base. An expendable, fractional portion at that, given the behaviours of this fraction as of late.
As a company you ignore complainers at your peril.

There will always be complaints that are justified, those that are not, customers who cannot be satisfied and those who leave without ever letting you know they were unhappy. Even if the details of a complaint seem unreasonable the goal of a company is to make their customers feel good about the product, even an unreasonable complaint is a clear indication you've failed at that goal. The group of people on FT are likely to be both more vocal and more likely to identify problems early. FT is not as big as Twitter, nor Facebook, and AC may well be consolidating their budget on the mainstream, though if problems are not addressed here they will spill into the mainstream where they will begin to erode AC's brand value.
HR_Traveler is offline  


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