eUpgrade waitlisting process explained
Jun 9, 2011 | 3:11 pm
#16
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,763
LOL, back to square one......
1. Status
2. Booking Class
3. Time of Check In
However, one is only allowed to check in 24 hours before the last flight..... so your check in time would be YYZ-HKG and disadvantaged for YOW-YYZ.
If AC associates your HKG-BKK into the check-in 24 hours, then you are further disadvantaged by another 15-18 hours.
On your return, you'd be very disadvantaged because 24 hours prior to YOW-YYZ (which is another 15 hours behind), while others travelling YYZ-HKG can check in 24 hours prior to that flight (15 hour advantage).
1. Status
2. Booking Class
3. Time of Check In
However, one is only allowed to check in 24 hours before the last flight..... so your check in time would be YYZ-HKG and disadvantaged for YOW-YYZ.
If AC associates your HKG-BKK into the check-in 24 hours, then you are further disadvantaged by another 15-18 hours.
On your return, you'd be very disadvantaged because 24 hours prior to YOW-YYZ (which is another 15 hours behind), while others travelling YYZ-HKG can check in 24 hours prior to that flight (15 hour advantage).
================================================== =============
Followup from Ac Customer Service:
Dear Mr. Allvest
Thank you for your follow-up email.
To answer your question, yes the elites would be grouped together (whether or not they were using their own credits or traveling as a nominee). .If all criteria is equal (ie: Aeroplan status, fare paid, etc) .then it will go by whoever checked in first for the flight, so it's always best to check-in online at exactly 24 hours prior to the departure time.
Regards,
Customer Relations
------ .
Followup from Ac Customer Service:
Dear Mr. Allvest
Thank you for your follow-up email.
To answer your question, yes the elites would be grouped together (whether or not they were using their own credits or traveling as a nominee). .If all criteria is equal (ie: Aeroplan status, fare paid, etc) .then it will go by whoever checked in first for the flight, so it's always best to check-in online at exactly 24 hours prior to the departure time.
Regards,
Customer Relations
------ .
Jun 9, 2011 | 3:13 pm
#17
Join Date: May 2009
Location: HKG (mind in YYZ)
Programs: MPC Green, AC Tangerine :)
Posts: 1,102
Jun 9, 2011 | 3:15 pm
#19
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,763
i guess it still failed to answer the question, if I am a connecting passenger with already an upgraded segment, will I be slotted a little higher in the priority list (perhaps above check in time or booking class)
Jun 9, 2011 | 3:19 pm
#20
Original Poster
Suspended
Join Date: Dec 2010
Posts: 4,153
Although not sure about advance check in. Is it 24 hrs before the first segment? If so I would have checkin time advantage from yow-yyz-hkg over the same fare paying equal status member flying from yyz direct
Jun 9, 2011 | 3:21 pm
#21
Original Poster
Suspended
Join Date: Dec 2010
Posts: 4,153
Jun 9, 2011 | 3:22 pm
#22
Join Date: Dec 2008
Location: PHL, NYC, DC
Posts: 9,763
they changed that several years ago, its 24 hours of the LAST segment..... dont ask me why.... stupid policy and it puts me in a disadvantage travelling YYZ-SIN as well!
Jun 9, 2011 | 3:24 pm
#23
FlyerTalk Evangelist
Join Date: Jun 2003
Location: YYC
Posts: 25,044
To me it sounds like it's policy.
Jun 20, 2011 | 1:13 pm
#24
Join Date: Jun 2011
Location: YYZ
Programs: AC SE100K MM
Posts: 589
After watching the available seats (J#) and waiting at the desk and seeing who gets upgrades, I firmly believe there is something funny going on.
Each flight that I do not get an upgrade (as an SE), I see E's sometimes with their non-status companions being upgraded ahead of me at the gate.
Somehow I think it is completely based on fare class and not on status.
This leads me to believe that AC does not care about status and is rewarding higher fares only.
I can understand if it is a Y/B fare. But separating W from V? That is cheap.
More importantly, it should be plainly stated. This way when I am forced on a low fare by my company, I will choose more direct route on another carrier and spread my status around.
Obviously being SE for 6 years and being 25K away from MM means nothing to AC.
And if you ask, I am earning upgrade credits faster than using them. 1 for 7 on my TATL and 1 for 4 on TPAC.
Each flight that I do not get an upgrade (as an SE), I see E's sometimes with their non-status companions being upgraded ahead of me at the gate.
Somehow I think it is completely based on fare class and not on status.
This leads me to believe that AC does not care about status and is rewarding higher fares only.
I can understand if it is a Y/B fare. But separating W from V? That is cheap.
More importantly, it should be plainly stated. This way when I am forced on a low fare by my company, I will choose more direct route on another carrier and spread my status around.
Obviously being SE for 6 years and being 25K away from MM means nothing to AC.
And if you ask, I am earning upgrade credits faster than using them. 1 for 7 on my TATL and 1 for 4 on TPAC.
Jun 20, 2011 | 1:18 pm
#25
Join Date: Jul 2010
Location: YOW
Programs: AC*SE MM, Accor Diamond, Marriott Platinum
Posts: 396
Jun 20, 2011 | 1:21 pm
#26
Original Poster
Suspended
Join Date: Dec 2010
Posts: 4,153
After watching the available seats (J#) and waiting at the desk and seeing who gets upgrades, I firmly believe there is something funny going on.
Each flight that I do not get an upgrade (as an SE), I see E's sometimes with their non-status companions being upgraded ahead of me at the gate.
Somehow I think it is completely based on fare class and not on status.
This leads me to believe that AC does not care about status and is rewarding higher fares only.
I can understand if it is a Y/B fare. But separating W from V? That is cheap.
More importantly, it should be plainly stated. This way when I am forced on a low fare by my company, I will choose more direct route on another carrier and spread my status around.
Obviously being SE for 6 years and being 25K away from MM means nothing to AC.
And if you ask, I am earning upgrade credits faster than using them. 1 for 7 on my TATL and 1 for 4 on TPAC.
Each flight that I do not get an upgrade (as an SE), I see E's sometimes with their non-status companions being upgraded ahead of me at the gate.
Somehow I think it is completely based on fare class and not on status.
This leads me to believe that AC does not care about status and is rewarding higher fares only.
I can understand if it is a Y/B fare. But separating W from V? That is cheap.
More importantly, it should be plainly stated. This way when I am forced on a low fare by my company, I will choose more direct route on another carrier and spread my status around.
Obviously being SE for 6 years and being 25K away from MM means nothing to AC.
And if you ask, I am earning upgrade credits faster than using them. 1 for 7 on my TATL and 1 for 4 on TPAC.
What bugs me is that the rule are still not totally disclosed and probably change all the time.
Last edited by FlyerTalker683455; Jun 20, 2011 at 6:55 pm Reason: iphone jumble fixed
Jun 20, 2011 | 1:23 pm
#27
Suspended
Join Date: Jun 2011
Posts: 30
After watching the available seats (J#) and waiting at the desk and seeing who gets upgrades, I firmly believe there is something funny going on.
Each flight that I do not get an upgrade (as an SE), I see E's sometimes with their non-status companions being upgraded ahead of me at the gate.
Somehow I think it is completely based on fare class and not on status.
This leads me to believe that AC does not care about status and is rewarding higher fares only.
I can understand if it is a Y/B fare. But separating W from V? That is cheap.
More importantly, it should be plainly stated. This way when I am forced on a low fare by my company, I will choose more direct route on another carrier and spread my status around.
Obviously being SE for 6 years and being 25K away from MM means nothing to AC.
And if you ask, I am earning upgrade credits faster than using them. 1 for 7 on my TATL and 1 for 4 on TPAC.
Each flight that I do not get an upgrade (as an SE), I see E's sometimes with their non-status companions being upgraded ahead of me at the gate.
Somehow I think it is completely based on fare class and not on status.
This leads me to believe that AC does not care about status and is rewarding higher fares only.
I can understand if it is a Y/B fare. But separating W from V? That is cheap.
More importantly, it should be plainly stated. This way when I am forced on a low fare by my company, I will choose more direct route on another carrier and spread my status around.
Obviously being SE for 6 years and being 25K away from MM means nothing to AC.
And if you ask, I am earning upgrade credits faster than using them. 1 for 7 on my TATL and 1 for 4 on TPAC.
It's Status
Fare Paid
Connection Point
Time of Check-in
and in this order ONLY.
Jun 20, 2011 | 1:29 pm
#28
Join Date: Jun 2011
Location: YYZ
Programs: AC SE100K MM
Posts: 589
I listen as the person goes to the desk and asks if his wife can be upgraded. After some hmming and hahing, they relent and give it anyway. When I am in that situation, they usually say no and I either send my wife up front or decline altogether.
Jun 20, 2011 | 1:33 pm
#29
Join Date: Jun 2011
Location: YYZ
Programs: AC SE100K MM
Posts: 589
With all the distrust of AC and a lean period of high gas prices coming, AC needs to be transparent. In the US, the upgrade list is on a screen for all to see. You see where you are on the priority list and when the cabin is full.
Jun 20, 2011 | 1:35 pm
#30
Join Date: Nov 2003
Location: YQB
Programs: AC*SE/2.3MM, Flying Blue Explorer, BA Executive Club Blue, AAdvantage Basic, ANA MC
Posts: 2,616
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