Black Friday sale
Feb 2, 2022, 10:17 am
#78
Join Date: Apr 2019
Location: London
Posts: 192
No new PNR but different ticket number and booking date changed as well on the confirmation email after the acceptance of the flights.
Feb 2, 2022, 10:30 am
#79
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
When I clicked on the accept button (after getting confirmation from Aegean on Twitter that I would still get the miles), I didn't receive an e-mail confirmation. But I have just noticed on the boarding pass from 14th January that the e-ticket changed. The PNR stayed the same of course.
Anyhow, I will fight them for these miles, both the service centre agents and Twitter team told me that I would get the miles. I despise dishonesty.
Anyhow, I will fight them for these miles, both the service centre agents and Twitter team told me that I would get the miles. I despise dishonesty.
Feb 2, 2022, 12:17 pm
#80
Join Date: Feb 2006
Posts: 34
I'm in a similar situation. My return flight was cancelled and I got offered a flight a day earlier. I haven't accepted the change yet and could still checkin for the outbound flight tomorrow. I will accept the change after flying the outbound flight but also fight for the miles of the return flight if I don't receive them. Canceling wasn't really an option as I already planned the trip.
Feb 3, 2022, 4:53 am
#81
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,566
Has anybody checked the "conditions" as published when the promotion was launched? If they state in there what was explained to Andropas (post #75), then this is not an example of dishonesty but, rather, of something that most of us (i.e. I include myself) often do: not reading the "fine print". If that caveat was not included, though, this is a clear breach of contract by A3!
Feb 3, 2022, 5:48 am
#82
Moderator: Aegean Miles+Bonus
Original Poster
Join Date: Oct 2009
Location: AMS / ATH
Programs: AFKL Plat, A3 Gold
Posts: 7,339
Miles+Bonus offer:
• The miles offer is valid for one way and return flights operated by AEGEAN and Olympic Air network.
• The miles offer is valid for bookings from 26/11/2021 until 29/11/2021 for flights from 14/01/2022 up until 29/10/2022.
• The miles offer is not valid in case a rebooking takes place after 30/11/2021 and onwards.
• The extra miles that will be credited refer to award miles in the Miles+Bonus program.
• Miles will be credited to the Miles+Bonus account automatically up until 72 hours after the completion of each flights and provided that the members have entered their Miles+Bonus member ID during booking or check-in.
• The miles offer is valid for one way and return flights operated by AEGEAN and Olympic Air network.
• The miles offer is valid for bookings from 26/11/2021 until 29/11/2021 for flights from 14/01/2022 up until 29/10/2022.
• The miles offer is not valid in case a rebooking takes place after 30/11/2021 and onwards.
• The extra miles that will be credited refer to award miles in the Miles+Bonus program.
• Miles will be credited to the Miles+Bonus account automatically up until 72 hours after the completion of each flights and provided that the members have entered their Miles+Bonus member ID during booking or check-in.
Feb 3, 2022, 6:10 am
#83
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
Has anybody checked the "conditions" as published when the promotion was launched? If they state in there what was explained to Andropas (post #75), then this is not an example of dishonesty but, rather, of something that most of us (i.e. I include myself) often do: not reading the "fine print". If that caveat was not included, though, this is a clear breach of contract by A3!
This is not just me who has been told by the call centre that accepting rescheduled bookings still earns the bonus. Customers phone up to ask before they can make an informed decision. If agents are not telling the truth, then that is disgusting.
Feb 3, 2022, 6:52 am
#84
Join Date: Feb 2015
Location: Netherlands
Programs: A3*G
Posts: 132
The outbound flight for which I did receive the 7x miles (immediately without calls or anything) was rescheduled from a Saturday to Friday. It appears there are some inconsistent things going on here. The return flight also had schedule changes, but these were minor.
Feb 3, 2022, 7:06 am
#85
Join Date: Jul 2014
Location: Wedged somewhere between BTS and VIE ✈
Programs: Star Alliance Gold (A3 Gold), Oneworld Emerald (BA Gold), Hilton Diamond
Posts: 6,338
I have a theory that clicking the button automatically retickets, but if you call up, the knowledgeable agents know how to accept the reschedule without reissuing/reticketing. The reason I say this is because the second booking that had a cancellation, I did not click accept, but called up. The agent sent me a confirmation, but all important details (i.e. date of issue, e-ticket number) remained the same. I will fly later this month.
Feb 3, 2022, 7:42 am
#86
Join Date: Nov 2017
Location: BRU
Programs: A3 *G & FB G
Posts: 640
Just out of interest, did you agree to these schedule changes by calling up or just clicking on the 'accept' button in Manage Booking?
I have a theory that clicking the button automatically retickets, but if you call up, the knowledgeable agents know how to accept the reschedule without reissuing/reticketing. The reason I say this is because the second booking that had a cancellation, I did not click accept, but called up. The agent sent me a confirmation, but all important details (i.e. date of issue, e-ticket number) remained the same. I will fly later this month.
I have a theory that clicking the button automatically retickets, but if you call up, the knowledgeable agents know how to accept the reschedule without reissuing/reticketing. The reason I say this is because the second booking that had a cancellation, I did not click accept, but called up. The agent sent me a confirmation, but all important details (i.e. date of issue, e-ticket number) remained the same. I will fly later this month.
Edit: I checked e-ticket numbers and those were not changed during the process. Someone else here reported they had a different ticket number.
My upcoming flight in 2 weeks also had 3 schedule changes but minor time changes and the ticket number wasn't affected either.
Last edited by unusualtravelblog; Feb 3, 2022 at 7:48 am
Feb 3, 2022, 8:35 am
#87
Join Date: Feb 2015
Location: Netherlands
Programs: A3*G
Posts: 132
Just out of interest, did you agree to these schedule changes by calling up or just clicking on the 'accept' button in Manage Booking?
I have a theory that clicking the button automatically retickets, but if you call up, the knowledgeable agents know how to accept the reschedule without reissuing/reticketing. The reason I say this is because the second booking that had a cancellation, I did not click accept, but called up. The agent sent me a confirmation, but all important details (i.e. date of issue, e-ticket number) remained the same. I will fly later this month.
I have a theory that clicking the button automatically retickets, but if you call up, the knowledgeable agents know how to accept the reschedule without reissuing/reticketing. The reason I say this is because the second booking that had a cancellation, I did not click accept, but called up. The agent sent me a confirmation, but all important details (i.e. date of issue, e-ticket number) remained the same. I will fly later this month.
Feb 3, 2022, 11:44 am
#88
Join Date: Apr 2019
Location: London
Posts: 192
I called them, expressed my concerns regarding reticketing and invalidating the promotion. The agent was very confident in his answer that it will not and confirmed the ticket from his side.
No clear pattern here it seems. Best to accept online for future reference? No idea.
No clear pattern here it seems. Best to accept online for future reference? No idea.
Feb 3, 2022, 2:06 pm
#89
Join Date: Feb 2022
Posts: 4
I called them up to accept rescheduling. However a new ticket was issued. And as a result I was granted with only basic miles. Maybe it make sense to call up and ask an agent to reschedule your booking without changing ticket number if possible. And pray to the professionalism of the agent.