award flight cancelled - where are my miles?
Apr 11, 2020 | 6:38 am
#1
Original Poster
Join Date: Nov 2018
Location: St. Lucia
Posts: 18
award flight cancelled - where are my miles?
Hello all, sorry for opening a new thread. I had an A3 award booking (on TAP JFK/LIS/MUC in business) which was cancelled 2 weeks ago. My miles are still not showing up. Is this normal? I did send an email but no reply. Im just afraid since originally this miles would expire end of this month! As per now do not have clear plans and I'm unable to book something else. Afraid to lose the miles...
Apr 12, 2020 | 7:23 am
#3
Join Date: Jul 2019
Posts: 1,843
How would the A3 miles expire at the end of the month and how would you know if they did? They're "normally" not supposed to expire, ever! Did you perhaps misinterpret the date until which you could qualify for a status as a miles expiration date?
Apr 12, 2020 | 8:43 am
#4
Join Date: Aug 2017
Programs: FLYINGBLUE Platinum
Posts: 437
UPDATE: gave them a call today and go answered in 2 mn, agent informed me that the recredit of the miles would take 10 days max.
Last edited by Alfredbali; Apr 12, 2020 at 8:57 am
Apr 13, 2020 | 4:01 am
#5
Join Date: Apr 2004
Location: Auckland
Programs: LH SEN
Posts: 177
Hello all, sorry for opening a new thread. I had an A3 award booking (on TAP JFK/LIS/MUC in business) which was cancelled 2 weeks ago. My miles are still not showing up. Is this normal? I did send an email but no reply. Im just afraid since originally this miles would expire end of this month! As per now do not have clear plans and I'm unable to book something else. Afraid to lose the miles...
Apr 16, 2020 | 1:44 am
#6
Join Date: Jan 2019
Location: Germany
Programs: A3 , M&M, HH, IHG AMB,
Posts: 18
My experience was good. had to cancell all my award flights in the midst of march and was told that refund of miles and Taxes would take up to 25 Days. BUT the miles came back within 3 days but only the money took a little longer 
. a couple of days ago it was refunded to me. So up to now i guess all works but give them a little TIME.
YOU dont loose your miles. dont worry
. a couple of days ago it was refunded to me. So up to now i guess all works but give them a little TIME.YOU dont loose your miles. dont worry
Apr 23, 2020 | 9:45 am
#8
Join Date: Aug 2017
Programs: FLYINGBLUE Platinum
Posts: 437
I am in the same situation as OP, sent an email one month ago, but just got answered to call Aegean, unfortunately they do not answer the phone (I called about 15 times since 5 days)...
UPDATE: gave them a call today and go answered in 2 mn, agent informed me that the recredit of the miles would take 10 days max.
UPDATE: gave them a call today and go answered in 2 mn, agent informed me that the recredit of the miles would take 10 days max.
Last edited by Alfredbali; Apr 27, 2020 at 11:18 am
Apr 24, 2020 | 5:56 am
#9
Join Date: Oct 2017
Location: FRA, JFK
Programs: BAEC GGL, A3*S, Bonvoy Gold, HH Gold
Posts: 1,035
I transferred miles over from Bonvoy and have been waiting for 3 weeks now.
They told me that it can take up to 4 weeks, so I'll bug them again next week :P
Of course everything takes much longer these days...
They told me that it can take up to 4 weeks, so I'll bug them again next week :P
Of course everything takes much longer these days...
Apr 28, 2020 | 6:36 am
#10
Join Date: Aug 2017
Programs: FLYINGBLUE Platinum
Posts: 437
UPDATE called Aegean again, agent told me to expect delay of 20 working days for miles refund, and 30 days for tax refund, no penalty.
Last edited by Alfredbali; Apr 29, 2020 at 9:43 am
May 2, 2020 | 10:56 am
#11
Join Date: Oct 2017
Posts: 43
the have to cope with an amazing situation
it will take more then 2 months to refund the money from the tickets as well
May 4, 2020 | 3:44 am
#12
Join Date: Nov 2004
Location: YYZ, HKG, MFM
Programs: LH Senator, SAS Gold, Atmos Gold, Porter Venture, Marriott Platnium
Posts: 2,030
Agents can rebook you on a different flight, different destination during the phone call, but you will have to pay 20 Euros for this service.
May 6, 2020 | 5:37 am
#13
Join Date: Aug 2017
Programs: FLYINGBLUE Platinum
Posts: 437
Finally got the miles back. Process took 3 1/2 weeks.