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SPG to aegean - WARNING [Transfer time, now fixed]

SPG to aegean - WARNING [Transfer time, now fixed]

Old Jul 17, 18, 2:36 am
  #1  
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Join Date: Nov 2014
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Exclamation SPG to aegean - WARNING [Transfer time, now fixed]

Just to warn you that I faced an issue with spg to aegean transfer.
I'm waiting for 2 transfer (28 June and 2 July) and nothing is posted and Aegean is very silent (no update about the case and no timeframe neither).
If you plan to transfer and need your miles in a reasonable timeframe be aware that there is an issue right now (they told be it's about their provider, but very vague and shady behaviour).
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Old Jul 17, 18, 11:46 pm
  #2  
 
Join Date: Aug 2010
Location: Budapest
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Posts: 178
Thanks for the update!

Transferred 20,000 SPG points (25,000 with bonus) first week of June and the transfer took 11 business days.
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Old Jul 18, 18, 5:58 am
  #3  
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Me too was no problem in may and beginning of June, but now it's almost 3 weeks and nothing.
Took ages to aegean to answer (was surprised because they are usually good) and they mentioned :

"Further to our correspondence, I would like to inform you that the miles have not been credited yet, due to a technical malfunction occurred upon miles conversion.
We do expect that this issue will be resolved by the end of this week, but I will get back to you immediately after I have the relevant confirmation. "

I have 2 transfer, and both affected so it's sounds like a "global" issue no a transaction specific issue.
If you need your miles in a certain timeframe I guess better to get confirmation the issue is fixed.
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Old Jul 18, 18, 6:13 am
  #4  
 
Join Date: Oct 2017
Location: FRA, JFK
Programs: A3*G, Bonvoy Gold, HH Gold
Posts: 182
Thanks for the headsup!
Hopefully it'll really be fixed by the end of the week.
Will likely transfer from SPG in about two weeks time. Despite not being urgent, it can sleep better when everything is set and done :P
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Old Jul 19, 18, 2:04 pm
  #5  
 
Join Date: Aug 2010
Location: Budapest
Programs: A3 *G, IHG Plat Amb., Hilton Diamond, Radisson Gold, Accor Gold
Posts: 178
I did a second transfer on July 15 to top up my account. The points from SPG posted today after only 4 days.
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Old Jul 19, 18, 4:36 pm
  #6  
 
Join Date: Jun 2000
Location: USA
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My SPG transfer initiated on 7/7/18 posted today... 12 days.
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Old Jul 20, 18, 7:24 am
  #7  
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mines 28 June and 2 July still not posted... I start to loose patience...
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Old Jul 20, 18, 5:58 pm
  #8  
 
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2 weeks for me too
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Old Jul 21, 18, 1:58 am
  #9  
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Originally Posted by bostontraveler View Post
2 weeks for me too
you contacted them, what they told you?
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Old Jul 23, 18, 9:27 am
  #10  
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Question

update : nothing posted yet and Aegean does not respect their own timeframe and stay silent...
Almost one month now.
Anyone know if there is a way to get this solved?
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Old Jul 23, 18, 7:39 pm
  #11  
 
Join Date: Jan 2004
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Tried calling SPG?
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Old Jul 24, 18, 2:59 am
  #12  
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Originally Posted by KLouis View Post
Tried calling SPG?
yes, I did it of course and they confirmed that they have completed the transfer and that the issue is at Aegean level.
Aegean says that it's an issue with their provider (not SPG, points.com I guess).
But still nothing, was little disappointed because I had some travel plans that failed to book because of this delay and aegean that is usually very pro active and fast in dealing CS issue is kind of super discreet, don't answer emails, shady and hide my a** kind of behaviour.
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Old Jul 24, 18, 4:42 am
  #13  
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did you email them at miles_bonus@aegeanair.com?
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Old Jul 24, 18, 6:26 am
  #14  
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Originally Posted by GBobon View Post
did you email them at miles_bonus@aegeanair.com?
they are on the case, but no timeframe, just received this from them after insisting. Sounds that it's a issue they have right now and that they are dependant on a tierce party. Should have been nice they credit the miles instead of blocking them as they have the amounts, etc. Not very nice to block everything and assume that the customer can wait and being in the same boat :

Since the day we have received your first message, we are in contact with our external partner, who is responsible to resolve the specific issue, as we have noticed similar malfunction, regarding the the Star-points’ conversion, to other members as well.

As I had informed you through my previous message, we did expect that the issue would be resolved until the end of the previous week. However, the system is not fixed yet and I sincerely apologize for the delay and inconvenience.

Once our external partner will successfully resolve this, the following miles will be registered to your Account:

20000 and 5000 miles (date: 28/6/2018)
20000 and 5000 miles (date: 3/7/2018)

Since we do monitor all similar cases, including yours on daily basis with priority, please allow me to get back to you when the settlement of your case will be finalized.

Thank you for your understanding and I assure that both you and our partner do our best to assist you the soonest possible.
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Old Jul 24, 18, 6:39 am
  #15  
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update : miles posted.
The magical effect of FlyerTalk mixed with some pushy email I guess... I don't like this way of doing but often work. Or maybe it's a coincidence. Who knows
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