LH earning
Jan 11, 2016, 2:54 am
#46
Original Poster
Join Date: Feb 2005
Location: Hong Kong
Posts: 2,068
Seems they won't recognise N class just yet. Recently flew N HKG-FRA and then Y FRA-LHR. The FRA-LHR flight has been credited, but the HKG-FRA flight hasn't been credited.
Jan 11, 2016, 5:15 am
#47
Join Date: Feb 2011
Location: Germany
Programs: A3*G, FB G
Posts: 16
Jan 11, 2016, 3:52 pm
#48
Original Poster
Join Date: Feb 2005
Location: Hong Kong
Posts: 2,068
Jan 11, 2016, 8:13 pm
#49
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,567
Jan 12, 2016, 2:07 am
#50
Original Poster
Join Date: Feb 2005
Location: Hong Kong
Posts: 2,068
I wouldn't have raised an issue, but my FRA-LHR flights have already been credited. I don't see why a specific sector would be delayed in terms of being credited.
Jan 12, 2016, 3:02 am
#51
Join Date: Oct 2003
Location: Tampa
Programs: A3
Posts: 109
Jan 12, 2016, 6:21 am
#52
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,567
Jan 12, 2016, 10:25 am
#53
Join Date: Oct 2003
Location: Tampa
Programs: A3
Posts: 109
This afternoon Athens time, N mileage was credited correctly. So nobody should worry they can't get credit for N on LH after a retro request.
Flying back tomorrow and curious if another retro request will be required.
Flying back tomorrow and curious if another retro request will be required.
Jan 16, 2016, 2:57 am
#54
Original Poster
Join Date: Feb 2005
Location: Hong Kong
Posts: 2,068
Thanks. Just flown back a few days ago, Y flight credited, but again N flight not. I will do retro claim for both N flights in due course. Glad to know they are crediting them though.
Jan 18, 2016, 4:38 am
#56
Original Poster
Join Date: Feb 2005
Location: Hong Kong
Posts: 2,068
Did you retroclaim online or via email (I've tried the online retroclaim but it won't let me select the relevant date).
Jan 18, 2016, 5:20 am
#57
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,567
Jan 18, 2016, 9:51 am
#59
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,567
In that case, could it be that there is a typo, a small difference, or something similar in your personal data in M+B that causes this? The fact that the automatic credit doesn't work, in contrast to the retrocredit, smells like a "bug" that is not due to the software but to the data input.
Jan 18, 2016, 10:50 am
#60
Join Date: Oct 2003
Location: Tampa
Programs: A3
Posts: 109
Once the page 'settles down', you will find the first date you can select. Calculate how many days you need to wait and come back. Even when the date is in the window, you will need to select it again after being on the page for 'some time'. Eventually the web page and the process work. It took 2 business days for me to get LH N credit.