Mar 9, 2015, 6:33 am
Last edit by: Gnopps
*** MOD NOTE: Please do not remove ***
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
A friendly reminder that Flyertalk is not a marketplace, and nothing may be offered (or solicited) for sale or barter within the general forums - which includes offering vouchers for free. For those with sufficient posts and length of membership, trading/exchange is allowed solely within Coupon Connection, and then only in accordance with the specific rules of that forum.
Please do not attempt to solicit, sell or trade upgrade vouchers within this forum. Posts will be deleted and the members concerned potentially subject to disciplinary action. **Please note that this includes directly using the PM system to do so without first posting in Coupon Connection**. Thanks for your co-operation.
Criteria
- You must be travelling on A3 or OA metal - codeshares are not included.
- The original ticket must be issued on either A3 (390) or OA (050) ticket stock.
- Only revenue (paid) tickets, in fare classes other than U, P & T on a GoLight fare basis, can be upgraded, but not redemption tickets.
- All flights on the ticket must be on A3 or OA metal.
- There must be award availability in I-class for the upgrades to clear. You can check this by logging in to M&B then going to https://en.aegeanair.com/milesandbon...t/spend-miles/ The results page will initially be a calendar. To see Business availability, you have to click through to the next step. (You can also use a free or paid tool such as ANA website, UA website (looking for saver award space), Aeroplan, AwardNexus or ExpertFlyer to check for availability.)
- One coupon per person per journey leg is required - so, for example, TXL-ATH-SKG and return via the same route would require four coupons per person.
- Anyone can be upgraded using the coupons - you do not have to be travelling on the same booking or even the same plane.
Procedure
- Call A3 to request the upgrade. The phone numbers are listed at https://aegeanairlines.custhelp.com/ (most of them should go to the same call centre in Greece).
- If successful, a new ticket will be issued (with a new number). The PNR will remain unchanged.
- You are liable for any extra taxes applicable to Business Class (e.g. APD from the UK). Sometimes this gets charged, sometimes it doesn't - if it's due and you're not charged because the agent forgets, you've just been lucky.
- If there's no immediate I-class availability, you can ask to be waitlisted for upgrade. The ability to waitlist was reported to have been removed in August 2016, but was again possible in September. Check with the agent - option available on May 2018.
- in case you requested to be waitlisted for upgrade and want to check if the customer care agent made the changes on your booking you can check the reservation on checkmytrip.com (click here), the leg you requested the upgrade will be shown here as ”Waitlisted”.
- If you wish to upgrade one segment of a multi-segment trip (e.g. XXX-ATH-YYY) and there is availability on the leg you wish to upgrade, you may still have to be waitlisted due to married segment issues. The process of clearing the waitlist is somewhat confusing and may result in frustration due to the availability seeming to disappear but in reality, this may mean that the segments have been "unmarried" and the availability has been allocated to your reservation. See post 2272 and the update in post 2294 for more details.
Benefits
- No matter what the fare basis of the original ticket, you receive full Business Class benefits after upgrade.
- This includes lounge access (useful if you're upgrading someone other than yourself who has no status, or if you've run out of Silver lounge vouchers) and full baggage allowance (it applies for first leg as well, in case you are upgraded only on the 2nd leg of your trip - confirmed on the etix).
- Because the ticket books as a redemption, the free car hire is not included.
Mileage/segment earning
- You will earn at the underlying rate of your purchased ticket in economy, not at a business class rate. Because status miles are awarded, this also counts as a segment for re-qualification purposes.
- The flights may credit automatically, but may take longer to credit than tickets that have not been changed. They may also credit as 0 miles, and later change to the correct rate. If the flights have not credited properly after a few weeks then calling A3 will rectify this rapidly.
Expiry
- The vouchers expire at the end of your membership year - they do not carry over, even if status is retained. A new set is issued every year.
- It is the date when you use the voucher that matters. It can upgrade a flight that takes place after expiry as long as you apply the voucher before.
- On upgrade from Silver to Gold, any remaining Silver upgrade coupons expire, but they are replaced by four Gold ones which expire at the end of the Gold membership year.
BEWARE
- Once you have upgraded your seat, your ticket will be reissued. Suddenly, this ticket may be VERY expensive to change. If, for instance, you later decide to travel on a different date, you will probably be required to rebook into Business, even if Economy was available for new bookings. A3 will charge you the difference from your original Economy fare to a NEW Business fare. Plus fees, taxes and whatnot. Update 18/08/2021: this appears to no longer be the case, as an upgraded ticket was changed and the underlying Economy fare was used for the upgraded segments. The coupon was "removed" from the old dates and "reapplied" to the new dates.
- Coupons will not be returned/reinstated. Once a coupon is applied, it is gone for good (the T&Cs printed on the coupons allow for date and time changes, but not route changes).
- If you want to provide your coupons to upgrade a friend's travel, it is advisable to call in yourself. Your friend can call in if they know your name, birthdate, M&B-number and the email address associated with your account. That means: Anyone who knows these particulars can use your coupons without your knowledge. They do NOT need the coupon numbers.
- Crediting upgraded segments to another program will likely fail, as it will be reported as I-class. It may be possible to retro-claim the miles.
Seat upgrade coupons
Sep 22, 2023, 7:33 am
#2746
Join Date: Jul 2016
Location: SOF
Programs: A3
Posts: 111
Upgrade for ATH - ZRH for Sunday cleared 30 minutes after online check-in opened; first I couldn't complete check-in, but when I received email with new ticket it went through.
Upgrade requested over 2 months ago.
Upgrade requested over 2 months ago.
Sep 23, 2023, 2:02 pm
#2747
Join Date: Feb 2023
Posts: 87
Booked BER-ATH-RHO RHO-ATH-SKG-BER earlier this month and requested upgrades for BER-ATH-RHO & ATH-SKG-BER.
When requested there was no availability in I on any segment but by now all upgrades have cleared apart from ATH-RHO which is the least important one.
Flights are in december so I'm pretty happy (and slightly supprised) everything cleared that far in advanced, without I Class beeing available while requesting.
When requested there was no availability in I on any segment but by now all upgrades have cleared apart from ATH-RHO which is the least important one.
Flights are in december so I'm pretty happy (and slightly supprised) everything cleared that far in advanced, without I Class beeing available while requesting.
Sep 23, 2023, 2:49 pm
#2748
Join Date: Dec 2009
Programs: A3*G, Marriott Gold, Hilton Honors Gold, Radisson Rewards Premium
Posts: 862
Booked BER-ATH-RHO RHO-ATH-SKG-BER earlier this month and requested upgrades for BER-ATH-RHO & ATH-SKG-BER.
When requested there was no availability in I on any segment but by now all upgrades have cleared apart from ATH-RHO which is the least important one.
Flights are in december so I'm pretty happy (and slightly supprised) everything cleared that far in advanced, without I Class beeing available while requesting.
When requested there was no availability in I on any segment but by now all upgrades have cleared apart from ATH-RHO which is the least important one.
Flights are in december so I'm pretty happy (and slightly supprised) everything cleared that far in advanced, without I Class beeing available while requesting.
Sep 24, 2023, 1:55 am
#2750
Join Date: Dec 2009
Programs: A3*G, Marriott Gold, Hilton Honors Gold, Radisson Rewards Premium
Posts: 862
Sep 24, 2023, 2:06 am
#2751
Join Date: Sep 2018
Location: VIE/BTS
Posts: 975
it's just a game. I am ok with that, would be nice to get op-up to C in the end (instead of stays in fully booked Y). all I can do is to board amongst first and wish... 1A
Last edited by romans; Sep 24, 2023 at 2:11 am
Sep 24, 2023, 2:17 am
#2752
Join Date: Dec 2009
Programs: A3*G, Marriott Gold, Hilton Honors Gold, Radisson Rewards Premium
Posts: 862
Let us know how you get on. Good luck! 
Sep 24, 2023, 10:51 am
#2753
Join Date: Dec 2011
Location: SOF
Programs: A3 Gold, IHG Platinum, Marriott Silver
Posts: 849
Upgrade process
I'm flying ATH-BRU tomorrow morning and called a month ago to be upgraded - no I availability - placed on a waiting list. Agent told me they don't see which place I'm on the waiting list, which I found strange. Several weeks ago, Business was reduced from 3 rows to 2 rows. Thus, up until earlier today there was no availability in Business but saw a seat opened up, however, now they are trying to sell it. It'd be interesting to see how this plays out in the next 12 hours. Oddly enough, several months ago - in a similar situation - no seats being sold in Economy and Business, I was upgraded. Let's hope I'm number 1 on the list and get the upgrade.
Same thing with my return flight - from BRU to ATH also had Business class reduced from 4 to 3 rows but I see a lot of open seats in Business, so hopefully that upgrade will clear easily. But that begs the question - does anyone know if the opposite is possible, i. e. if they reduce the size of the Business Class cabin, has Aegean been known to increase it?
Same thing with my return flight - from BRU to ATH also had Business class reduced from 4 to 3 rows but I see a lot of open seats in Business, so hopefully that upgrade will clear easily. But that begs the question - does anyone know if the opposite is possible, i. e. if they reduce the size of the Business Class cabin, has Aegean been known to increase it?
Sep 25, 2023, 7:42 am
#2755
Join Date: Feb 2023
Posts: 87
Originally only 2 rows of C, priced at 400€+ one way (while Eco was sold at around 100€), after my upgrade cleared the Cabin was adjusted to 5 or even 6 rows. In the end +1 and me were the only one flying in C.
Sep 26, 2023, 6:41 am
#2757
Join Date: Jul 2019
Posts: 1,326
Anubis13 I had a similar situation recently, in fact in my case the upgrade was confirmed with the "wrong" coupon. As I reported here, all I did was to call again and the agent was able to swap back the coupons and use the one my friend and I actually wanted (and had told the other agent in the previous call) to use. So no need to be "mean", just try it the same way I did.
Sep 26, 2023, 8:02 am
#2758
Join Date: Feb 2019
Posts: 127
Anubis13 I had a similar situation recently, in fact in my case the upgrade was confirmed with the "wrong" coupon. As I reported here, all I did was to call again and the agent was able to swap back the coupons and use the one my friend and I actually wanted (and had told the other agent in the previous call) to use. So no need to be "mean", just try it the same way I did.
I called them this morning and they told me that my relative had to call again, which is fine but at the same time(I can be what I call mean) I can claim that at this date you had a call from this number, since the first thing they say is that this is a registered call.
@giorginho: To exchange your coupon with your friend's one if i understand you called or he called?
Sep 26, 2023, 9:46 am
#2759
Join Date: Jul 2019
Posts: 1,326
Just to clarify, I am always polite with staff at any service.
...@giorginho: To exchange your coupon with your friend's one if i understand you called or he called?
...@giorginho: To exchange your coupon with your friend's one if i understand you called or he called?
).In my case (the one I mentioned) I handled all the calls myself, but I've heard the "your friend should call" too on other occasions (there seems to have been a directive from higher up something like 7-8 months ago to the agents to not accept callers wanting to use someone else's vouchers for security reasons, which I can certainly understand, since no phone password or other safety locks are required for someone to be "confirmed" as that "someone else"! Despite that, I got an agent to make the changes without any trouble, but perhaps the fact that I too had my own vouchers waitlisted on his own bookings played a role in this).