Copa - doesn't recogznize A3*G?
Apr 6, 2013, 1:56 pm
#1
Original Poster
Join Date: Jan 2002
Location: CANADA
Programs: LH, BA, KE
Posts: 454
Copa - doesn't recogznize A3*G?
Just wondering if anyone has had problems having an Aegean *G added to a Copa booking (YYZ-PTY) They seemed to not know who A3 was, and not sure that they added it correctly when I phoned them.
Thx.
Thx.
Apr 6, 2013, 3:58 pm
#2
Join Date: Sep 2012
Location: NW London and NW Sydney
Programs: BA Diamond, Hilton Bronze, A3 Diamond, IHG *G
Posts: 6,353
Well the thread below shows someone having problems with A3*S. Why are you not sure that they added it correctly?
Apr 6, 2013, 7:31 pm
#3
Original Poster
Join Date: Jan 2002
Location: CANADA
Programs: LH, BA, KE
Posts: 454
well, for starters, when I pull-up the booking on the Copa website, it won't let me select any of the available 'Preferred seats" in the Y cabin. That's usually allowed for *G I would think. Further, the booking shows the A3 #, but nothing about it being A3 or Aegean specifically. So I am not really certain.
Apr 7, 2013, 9:01 am
#4
Join Date: Jun 2009
Posts: 53
I'm the poster of the thread below. Having same issue. They told me to call United, who pretty much just laughed and said was a Copa issue. Trying to resolve it now through Aegean CS, but no luck so far. Will post in other thread if successful; please do the same.
Apr 7, 2013, 9:15 pm
#5
Join Date: Apr 2012
Location: DTW/MBS
Programs: UA 1K, HHonors Diamond, Hyatt Globalist, Formerly Starbucks Gold
Posts: 3,525
well, for starters, when I pull-up the booking on the Copa website, it won't let me select any of the available 'Preferred seats" in the Y cabin. That's usually allowed for *G I would think. Further, the booking shows the A3 #, but nothing about it being A3 or Aegean specifically. So I am not really certain.
Apr 8, 2013, 12:24 am
#6
Join Date: Mar 2012
Posts: 536
I don't know if it has anything to do with this, but in my experience as A3*G it has been quite random whether or not my status is in my boarding pass when I have given my A3 number. Sometimes it shows in one direction and does not show in other. And that has happened with SK, TK and LH at least, though all of them have also got it right at least once. I suspect that the system how they query the status for FFP# from A3 is not very reliable. The miles have posted right though and I haven't had any troubles getting *G perks at the airports.
Apr 8, 2013, 1:15 am
#7
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,580
I am aware that some people give their number without starting it with "A3". This would create a biiiig problem. If you do include it, though, I can't offer any intelligent explanation, other than that COPA's IT system is in dire need of upgrade!
Apr 8, 2013, 8:08 am
#8
Join Date: Jun 2009
Posts: 53
When making the reservation, I selected Miles & Bonus, then entered the number, which does not include A3 in front. Are you saying A3 needs to be included even when selecting the program?
Apr 8, 2013, 8:16 am
#9
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,580
No! If you did it on-line, then I was wrong with my idea and the problem is clearly with Copa and its IT system.
Apr 8, 2013, 3:12 pm
#10
Join Date: Oct 2010
Location: SEA/ORD/ADB
Programs: TK ELPL (*G), AS 100K (OWE), BA Gold (OWE), Hyatt Globalist, Hilton Diamond, Marriott Plat, IHG Plat
Posts: 7,764
Apr 8, 2013, 11:03 pm
#12
Join Date: Sep 2012
Location: ZRH
Posts: 118
I had no problems choosing preferred seats on AC with my A3 *G account. Altough not the exit row seats, just the seats in the first economy row (they were marked as preferred, the exit row seats are some sort of super preferred, you have to pay for them, even as a *G).
Apr 9, 2013, 11:57 pm
#14
Join Date: Jan 2004
Location: Heraklion, Greece
Posts: 7,580
Somehow I doubt that you'll ever hear back from them; at any rate, even if they answer, they'll tell you that this is a problem with COPA: it's them not recognising Aegean while most other *A partners do!
Apr 12, 2013, 9:09 am
#15
Join Date: Oct 2002
Programs: United Premier 1K
Posts: 1,230
Even Air Canada's Elites at the 50K level can't select the exit row seats for free, so at least in this case they aren't putting their own members above other mid-level *G's. You need to at least fly 75K on AC or purchase a near-full fare ticket in order to preselect the exit row for free.