Swissotel Stamford, Singapore

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Old Feb 14, 19, 12:48 am
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I have a stay coming up this weekend too. Seems nothing to be excited about other than the views. I am quite happy to hear that the lounge will be up and running as our breakfast experience at cafe swiss was rather poor during my last stay. We were very upset with an incident due to poor training and attitude of the staff. The managers had to come our room to make an apology.
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Old Feb 14, 19, 5:32 am
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Originally Posted by theaugbunnies View Post
We were very upset with an incident due to poor training and attitude of the staff. The managers had to come our room to make an apology.
I must say the poor service and lack of training was a surprise to me during our stay last month, this is not a new hotel, and at one stage was the tallest hotel in the world! Maybe Singapore needs a hotel school, given the room rates being asked they need to do something!
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Old Feb 14, 19, 4:13 pm
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Originally Posted by markis10 View Post


I must say the poor service and lack of training was a surprise to me during our stay last month, this is not a new hotel, and at one stage was the tallest hotel in the world! Maybe Singapore needs a hotel school, given the room rates being asked they need to do something!

They have TWO somewhere between 5 and 10 schools!
I haven't stayed at the Swissotel. But one thing stands out at the Sofitel CC. Staff are mostly Singaporean and many are ex SQ. That explains a lot.
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Last edited by gilbertaue; Feb 14, 19 at 5:46 pm
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Old Feb 15, 19, 2:19 am
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Originally Posted by gilbertaue View Post
They have TWO somewhere between 5 and 10 schools!
I haven't stayed at the Swissotel. But one thing stands out at the Sofitel CC. Staff are mostly Singaporean and many are ex SQ. That explains a lot.
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I didnt know they are hiring ex SQ in Sofitel CC. At least the people in the lounge dont look like that. Their service is quite good though!

Cafe Swiss in Swissotel stamford is also going to be closed as from today to make way for something new.. Ha~ I think the poor staff probably cost them. I wonder how the breakfast restaurant is going to manage. So glad the lounge has started operating.
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Old Feb 17, 19, 6:47 pm
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Not much was changed from the above review by cocoleolol. The lounge updated TWG offerings into the new cloth bags instead of the "plasticy" version. Welcome gift that i received was a box of chocolates. I used to receive a bottle of wine in addition to the chocolates. The liquor were self served but offerings were not of premium quality. Tiger beer was on draft.
Service might be sub par but it should be expected from such a large hotel. The panoramic views from the lounge more than made up for any lack of service. I was quite happy to help myself with whats on offer. The place could easily have accommodated 100 people so one should not expect an intimate setting. Similarly with cocoleolol, i will definitely return for the views.
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Old Feb 18, 19, 1:57 am
  #21  
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I stayed here at the end of Jan, can’t add any more to what’s already been said, except that I probably won’t stay again.

it was an ok experience, lounge was ok, breakfast ordinary, don’t think we got a room upgrade, and I absolutely detest their lounge policy in regards to children.

Location was good, but it’s hard to get that wrong in Singapore.

The Willow Steam Spa was good in the Fairmont, but I’d rather stay at the Sofitel Singapore City.
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Old Feb 18, 19, 9:25 pm
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Originally Posted by PabloM View Post
I stayed here at the end of Jan, canít add any more to whatís already been said, except that I probably wonít stay again.

it was an ok experience, lounge was ok, breakfast ordinary, donít think we got a room upgrade, and I absolutely detest their lounge policy in regards to children.

Location was good, but itís hard to get that wrong in Singapore.

The Willow Steam Spa was good in the Fairmont, but Iíd rather stay at the Sofitel Singapore City.
For the price that the Swissotel is marketing itself at, the Sofitel city centre seems like a better choice. It is much more personalized and the lounge offerings are so much better. On the other hand, I appreciate the no lounge policy with regards to children as I like to enjoy the peace and quiet.
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Old Feb 18, 19, 9:43 pm
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Originally Posted by theaugbunnies View Post
On the other hand, I appreciate the no lounge policy with regards to children as I like to enjoy the peace and quiet.
Don't go to the lounge then between 5:30pm and 7:30pm, as it's full of business people who are loud - the phrase 'peace and quiet' is not one that I'd use to describe it!!!
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Old Feb 19, 19, 12:55 am
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Originally Posted by PabloM View Post
Don't go to the lounge then between 5:30pm and 7:30pm, as it's full of business people who are loud - the phrase 'peace and quiet' is not one that I'd use to describe it!!!
Yes, you are quite right, I don't stay at the lounge during that time for longer than it is required. I usually check it out and have one quick drink if i happened to be around. I prefer to use the lounge for breakfast rather than go to the main restaurant. I welcome the no child policy as i have seen many lounges become quite chaotic with the kids around. No offence to you but parents these days does not seem to be able to control their children well. People on holiday will certainly not want to be disturbed by screaming and crying kids.
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Old Feb 19, 19, 4:28 am
  #25  
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Originally Posted by PabloM View Post
Don't go to the lounge then between 5:30pm and 7:30pm, as it's full of business people who are loud - the phrase 'peace and quiet' is not one that I'd use to describe it!!!
Going off topic here. I have seen people around a buffet in Asia. It's a sight.
But it is no difference to the lounge at the Sofitel between 5:30 and 7:30 (and most guests there aren't Asians). I avoid the lounge at that time.
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Old Feb 19, 19, 5:42 pm
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Originally Posted by theaugbunnies View Post
Yes, you are quite right, I don't stay at the lounge during that time for longer than it is required. I usually check it out and have one quick drink if i happened to be around. I prefer to use the lounge for breakfast rather than go to the main restaurant. I welcome the no child policy as i have seen many lounges become quite chaotic with the kids around. No offence to you but parents these days does not seem to be able to control their children well. People on holiday will certainly not want to be disturbed by screaming and crying kids.
I do not see the problem with well behaved children in the lounge. I see the problem with children running and screaming, loud adults and people using skype/facetime without head set. Anyway, the hotel lost my families planned booking of 6 days in crest suite due to their child policy and lack of alternatives (drinks in lobby bar etc).
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Old Feb 19, 19, 8:45 pm
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Originally Posted by Chriscross View Post
I do not see the problem with well behaved children in the lounge. I see the problem with children running and screaming, loud adults and people using skype/facetime without head set. Anyway, the hotel lost my families planned booking of 6 days in crest suite due to their child policy and lack of alternatives (drinks in lobby bar etc).
I think for the hotels, they might gain more with this policy for business bookings. While families are a good market for hotels, i think the general spending does not quite match up with people coming on business. I mean, imagine you are trying to talk through a deal with your client and your client see children running around or loud screaming, it does not bode well and certainly is not the image that the hotel wants to create.

If you happen to see the kids from a certain Asian origin, they behave like their are the kings of the world and have no regards for others. Their parents are too similarly bad mannered and let their kids do as they please. Will the hotel rather incur the wrath of the guests because of 1 or 2 families with their kids? I don't think so. I think Gilbertaue knows what i am talking about.

It is quite hard for the hotel to discern well behaved kids and rowdy children from a hotel booking and i think it makes quite good business sense to have a no child policy, If a resort hotel has a similar policy, then i will question why is there such a need. The swissotel certainly does not belong to such a category and I very much welcome the initiative.
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