Originally Posted by
theaugbunnies
We were very upset with an incident due to poor training and attitude of the staff. The managers had to come our room to make an apology.
I must say the poor service and lack of training was a surprise to me during our stay last month, this is not a new hotel, and at one stage was the tallest hotel in the world! Maybe Singapore needs a hotel school, given the room rates being asked they need to do something!