The Fairmont Kea Lani, Maui
#196
Join Date: Jun 2009
Posts: 428
Here now, many ups to this place, no doubt...just found out i have to use my visa and pay $5 for ten minutes in business center to print boarding passes, that is amazing to me, to charge what they charge here for rooms and then jeopardize their relationship with the guest with such a petty charge, the excuse is they subbed it out and the result is a charge, but very petty
the self parking can be a nightmare, one section is so narrow i simply couldnt park there no matter what...but there are other places, first night free valet is nice though
I will report more later, i dont want to only complain as i do like the place, but that $5 charge took me by surprise...
the self parking can be a nightmare, one section is so narrow i simply couldnt park there no matter what...but there are other places, first night free valet is nice though
I will report more later, i dont want to only complain as i do like the place, but that $5 charge took me by surprise...
#197
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Here now, many ups to this place, no doubt...just found out i have to use my visa and pay $5 for ten minutes in business center to print boarding passes, that is amazing to me, to charge what they charge here for rooms and then jeopardize their relationship with the guest with such a petty charge, the excuse is they subbed it out and the result is a charge, but very petty
the self parking can be a nightmare, one section is so narrow i simply couldnt park there no matter what...but there are other places, first night free valet is nice though
I will report more later, i dont want to only complain as i do like the place, but that $5 charge took me by surprise...
the self parking can be a nightmare, one section is so narrow i simply couldnt park there no matter what...but there are other places, first night free valet is nice though
I will report more later, i dont want to only complain as i do like the place, but that $5 charge took me by surprise...
I've never used their business services.. but I could see them giving a volume discount for large use.. but can't comment.. only walked by the business center area.
#199
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
We generally OLCI and pick them up at the airport where there is no charge to pick BPs up..
We need to check in luggage anyways, and flying with AC last couple of times on the originating segments allowed us to Executive Check in with Aeroplat Amex.. so expedited and speedy..
We need to check in luggage anyways, and flying with AC last couple of times on the originating segments allowed us to Executive Check in with Aeroplat Amex.. so expedited and speedy..
#200
FlyerTalk Evangelist
Join Date: May 2009
Location: FRA / YEG
Programs: AC Super Elite, Radisson Platinum, Accor Platinum
Posts: 11,874
Here now, many ups to this place, no doubt...just found out i have to use my visa and pay $5 for ten minutes in business center to print boarding passes, that is amazing to me, to charge what they charge here for rooms and then jeopardize their relationship with the guest with such a petty charge, the excuse is they subbed it out and the result is a charge, but very petty
Some business centers at least allow guests to access a limited number of websites (airlines, hotels etc.) and print boarding passes for free and only charge a fee for all other services.
During one trip my laptop broke down and I had to use the business center each day, I wasn´t overly amused about those $10/h charges.
#201
Join Date: Aug 2011
Posts: 27
Here now, many ups to this place, no doubt...just found out i have to use my visa and pay $5 for ten minutes in business center to print boarding passes, that is amazing to me, to charge what they charge here for rooms and then jeopardize their relationship with the guest with such a petty charge, the excuse is they subbed it out and the result is a charge, but very petty
the self parking can be a nightmare, one section is so narrow i simply couldnt park there no matter what...but there are other places, first night free valet is nice though
I will report more later, i dont want to only complain as i do like the place, but that $5 charge took me by surprise...
the self parking can be a nightmare, one section is so narrow i simply couldnt park there no matter what...but there are other places, first night free valet is nice though
I will report more later, i dont want to only complain as i do like the place, but that $5 charge took me by surprise...
#202
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
We just stayed came back from a stay at the Kea Lani last week. I used the business center to print our boarding passes. This feature is provided at no-charge. There is a charge to use the computers but on the welcome screen on the comps you will see a box marked boarding passes, no charge. I confirmed this with the front desk before I came down. I'm not sure why you had to pay? Perhaps you didn't see the small box and logged in?
It's pretty easy to OLCI and go to the OGG airport and printout BPs with the AC agent.. but if the option is there and I remember, why not use the free service?
#203
Join Date: Jun 2009
Posts: 428
We just stayed came back from a stay at the Kea Lani last week. I used the business center to print our boarding passes. This feature is provided at no-charge. There is a charge to use the computers but on the welcome screen on the comps you will see a box marked boarding passes, no charge. I confirmed this with the front desk before I came down. I'm not sure why you had to pay? Perhaps you didn't see the small box and logged in?
thanks
#204
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
Its really only a few dollar in the scheme of things and helps to keep the 3rd party contractor lights on so that you in fact access that service..
#206
Join Date: Jun 2009
Posts: 428
none, but just as i was leaving they were beginning painting hallways in my building which was the one on the north of the property, so not sure what is going on as i thought the rehab was for new KO restaurant only, wasnt sure where that was anyway, by the new infinity pool i gues
#207
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
none, but just as i was leaving they were beginning painting hallways in my building which was the one on the north of the property, so not sure what is going on as i thought the rehab was for new KO restaurant only, wasnt sure where that was anyway, by the new infinity pool i gues
but if everyone is booking on the reno rate, I'm glad they are doing up the halls, as it does need to have some work done.. as well as the common areas..
#208
Join Date: Dec 2005
Location: Vancouver, BC
Programs: AA EXP 3MM, FB Plat, AS Gold, Marriott Gold, Fairmont Plat, BA wannabe
Posts: 684
The hotel was packed during our stay; but we had a fabulous suite (624) with an amazing view of the pools and the ocean in the background. The views are the highlight of any stay there.
It was clear the KO was under major work, but there was little noise or visibility of workers coming/going.
The reno discounts were throughout the hotel: free ocean toy rentals; $5 off the breakfast buffet and 50% off the cabana rentals.
Unfortunately each pools were closed for 1-2 hour stretches on successive days due to "sanitary accidents". That obviously had a financial impact to the pool service and swim-up bar. I'm recommend a "Cork your Kid" sign campaign.
Overall we loved the stay but were disappointed by the check-in process and delays; and the fact that we weren't greeted with a lei/drink upon arrival. We seem to have consistent hit-or-miss experiences with front desk staff; and the Kea Lani continued our trend.
These are minor quibbles and we'll definitely consider returning in the future.
I look forward to other people's experiences!
Keith
#209
Suspended
Join Date: Jan 2010
Location: Calgary, Alberta
Programs: Hyatt Diamond, Fairmont Platinum, Aeroplan Diamond, HHonors Gold, SPG Gold
Posts: 18,686
We returned last from our stay last week.
The hotel was packed during our stay; but we had a fabulous suite (624) with an amazing view of the pools and the ocean in the background. The views are the highlight of any stay there.
It was clear the KO was under major work, but there was little noise or visibility of workers coming/going.
The reno discounts were throughout the hotel: free ocean toy rentals; $5 off the breakfast buffet and 50% off the cabana rentals.
Unfortunately each pools were closed for 1-2 hour stretches on successive days due to "sanitary accidents". That obviously had a financial impact to the pool service and swim-up bar. I'm recommend a "Cork your Kid" sign campaign.
Overall we loved the stay but were disappointed by the check-in process and delays; and the fact that we weren't greeted with a lei/drink upon arrival. We seem to have consistent hit-or-miss experiences with front desk staff; and the Kea Lani continued our trend.
These are minor quibbles and we'll definitely consider returning in the future.
I look forward to other people's experiences!
Keith
The hotel was packed during our stay; but we had a fabulous suite (624) with an amazing view of the pools and the ocean in the background. The views are the highlight of any stay there.
It was clear the KO was under major work, but there was little noise or visibility of workers coming/going.
The reno discounts were throughout the hotel: free ocean toy rentals; $5 off the breakfast buffet and 50% off the cabana rentals.
Unfortunately each pools were closed for 1-2 hour stretches on successive days due to "sanitary accidents". That obviously had a financial impact to the pool service and swim-up bar. I'm recommend a "Cork your Kid" sign campaign.
Overall we loved the stay but were disappointed by the check-in process and delays; and the fact that we weren't greeted with a lei/drink upon arrival. We seem to have consistent hit-or-miss experiences with front desk staff; and the Kea Lani continued our trend.
These are minor quibbles and we'll definitely consider returning in the future.
I look forward to other people's experiences!
Keith
624 (sixth floor) is Deluxe Ocean View, so fantastic view.. I assume you can see Molokini from your room..
Combined reno rates.. it is a score..
Those sanitary incidents will happen anytime.. sometimes glass will break, and the staff for safety reasons will clean up around the area..
#210
Join Date: Dec 2010
Posts: 1,310
Overall we loved the stay but were disappointed by the check-in process and delays; and the fact that we weren't greeted with a lei/drink upon arrival. We seem to have consistent hit-or-miss experiences with front desk staff; and the Kea Lani continued our trend.
These are minor quibbles and we'll definitely consider returning in the future.
I look forward to other people's experiences!
Keith
These are minor quibbles and we'll definitely consider returning in the future.
I look forward to other people's experiences!
Keith
Besides that the stay was great for us.