Review of Mama Shelter Lisboa
Jan 14, 2023, 11:45 am
Mama Shelter Lisboa
Mama Shelter Lisboa
Rua do Vale de Pereiro 19 Lisbon, PT
Review of Mama Shelter Lisboa (22 Photos)
Mama Shelter Lisboa
This was my 1st stay in a Mama Shelter. I didn’t really know what to expect as I never stayed before at Mama. Getting off the taxi, I entered a super noisy lobby with very loud music coming from the restaurant and guests playing loudly with the baby foot located in the hotel entrance. Then I almost bumped in a young couple who were kissing deeply and intensely in front of everyone near the front desk. I then noticed along the front desk some hotel branded accessories on sale which included sex toys! I really wondered for one second where I was. I was then welcomed at the front desk by a young girl in her 20’s with tattoos everywhere and plenty of piercings. Don’t get me wrong, most staff members were like that and most of them were super nice and friendly but it’s just that I think I’m too old now for that kind of “crazy hotels” ;)
The hotel is located near Marquês de Pombal square, not so far from the Sofitel. Metro station Rato is 100m from hotel.
Check In
Check-in formalities were quick. Drink voucher was not given, I asked for it and they told me that they don’t do it at Mama and that complimentary water bottles in the room are the welcome drink. Seriously…? Accor imagination at its best !
Room
I booked Medium Mama Double room. There is also small and large available. No upgrade provided. The Medium room was rather on the small side, so you really wonder how small is a Small room. OK for one person, but really small for 2 with the luggages.
There was a welcome amenity along with the 2 famous water bottles !
Room amenities included a safety box and slippers. Bed was comfortable and soundproofing was good. TV includes plenty of free movies on-demand but it was not working…
Bathroom was super small. Nowhere to place your stuff and the soap bar. Of course some eco blabla, but this time to justify the lack of (liquid) shampoo : the soap bar is also the shampoo… Really laughable.
Nice view from the room
Dining
As you can see, psychedelic ambiance in the restaurant. The breakfast buffet was of very good quality and the staff was very friendly in the morning.
Different situation in the evening : I already mentioned the loud music. One evening it was raining quite heavily and so we wanted to have dinner there. Impossible to have a table as it was fully booked and the lady at the entrance could not care less for hotel guests. As there is no room service available, we ended up ordering something with Uber Eats to be eaten in the very small room.
There is (likely nice) rooftop but it is currently closed for renovation.
Overall
Late checkout to 4 pm was refused because of said high occupancy (I got it till 1 pm). Overall, comfortable room but small and cramped and I didn’t feel “at my place” and lack of loyalty recognition. I am definitely not in the target clientele for Mama Shelter. Fine with this of course, OK for the young people. Happy to have tried once, but will likely not repeat the Mama experience.
Jan 15, 2023, 11:19 am
The absurdity starts with the name of that chain and ends with, well...
The only positive aspect I can identify is the upgraded welcome amenity consisting of two dozen grapes instead of the usual 2.5 apples.
Then again, I may not be right target audience.
Jan 15, 2023, 2:58 pm
The bar and restaurant were also really good both in terms of quality and price.I will probably return to Mama Shelter Prague, as I still have a few bookings from their winter sales promo, you just need to be prepared for what to expect. The thing I really do not understand is their price policy: the room rates are on par with Mercure/Novotel, yet you get points like for Ibis.
Jan 16, 2023, 12:24 am
Jan 16, 2023, 4:51 am
For a bit of context , mama shelter is in accor portfolio what moxxy is in marriott's portfolio , and is a brand clearly designed for millenials , gen Z and Alpha
By the way it's a french brand , it wasnt created by accor but joined the group later on
What i like with some of the "newest" brands like mama shelter is that they are trying things differently , which is something competitors don't do .
Or if you have few bucks to invest , take a look at the first and brand new Mama Shelter Residences in Dubai
Last edited by fifty_two; Jan 16, 2023 at 5:41 am
Jan 16, 2023, 1:32 pm
I love to take calculated risks 
. I can't wait for your review of a stay at Jo&Joe 
Jan 17, 2023, 4:07 am
For a bit of context , mama shelter is in accor portfolio what moxxy is in marriott's portfolio , and is a brand clearly designed for millenials , gen Z and Alpha
Jan 17, 2023, 10:02 am
Jan 17, 2023, 3:54 pm
I know most of time we receive generic blendy automatic replies , but trust me many times i realised the teams are actually reading them , and even more effective way is to speak directly with GM or deputy GM and add this topic in your live feedback
LoL , yeah why not , they have a rooftop bar in vienna
Yes sure , will do it next time on my way to ORY
I stayed at jo&joe few times , i tested those in nation and gentilly , i really like the concept it was fun
For comparison , the main natural competitor , A&O , is still stucked in the 2000s
So long as you know what to expect before , i guess you wont feel like in the movie Les Visiteurs / The Visitors
Last edited by fifty_two; Jan 17, 2023 at 4:01 pm
Jan 19, 2023, 7:07 am
Mar 3, 2023, 11:38 am
For all other brands, there is a clear strategy and a real concept. But here it seems to be some kind of stupid concept to attract millenials? but this pricetag, they don't even stay there...
I know Sebastien Bazin always wants to try something new compared to previous CEOs who were always reluctant to take risks, but really, maybe i am stupid, or maybe i'm not in the target... I can stay in any other brands, but definitely not this one.
Last edited by flyertalker00143; Mar 4, 2023 at 3:48 am
Mar 3, 2023, 4:29 pm