Feb 9, 2020, 10:43 pm
Last edit by: IMH
As of 18 December 2020 Accor (finally) has a straightforward policy and a simple form to request a voucher. It may or may not work, however (it didn't work for IMH on 21.12.2020). The details in English are here: https://all.accor.com/event/information.en.shtml
The important part is as follows. I've removed the link to the form, however, as it's an individually generated URL.
The important part is as follows. I've removed the link to the form, however, as it's an individually generated URL.
Originally Posted by Accor
Booked a non-flexible rate directly with Accor and need to cancel?
Guest who planned to stay in one of our hotels prior to and inclusive of 28th February 2021 may modify their reservation for a later date without any modification fees subject to availability and applicable rates and conditions) or request a credit voucher for the full amount of the original booking value for use at a future date, (all at once or over several occasions), at the same hotel within 18 months of the voucher issue date. If the booked hotel is closed at the date of your stay, or if the hotel is not allowed to accommodate the guest based on official orders, you can cancel your reservation free of charge and receive a full refund.
➔ To cancel and get a credit voucher please use the following link
(valid for our hotels in Europe, Middle East, Africa Asia Pacific and Brazil)
Claim a voucher [ -- link removed -- ]
➔ To modify or cancel the dates of your stay, please contact the hotel directly.
Guest who planned to stay in one of our hotels prior to and inclusive of 28th February 2021 may modify their reservation for a later date without any modification fees subject to availability and applicable rates and conditions) or request a credit voucher for the full amount of the original booking value for use at a future date, (all at once or over several occasions), at the same hotel within 18 months of the voucher issue date. If the booked hotel is closed at the date of your stay, or if the hotel is not allowed to accommodate the guest based on official orders, you can cancel your reservation free of charge and receive a full refund.
➔ To cancel and get a credit voucher please use the following link
(valid for our hotels in Europe, Middle East, Africa Asia Pacific and Brazil)
Claim a voucher [ -- link removed -- ]
➔ To modify or cancel the dates of your stay, please contact the hotel directly.
Accor Coronavirus Policy (bookings, status etc.)
Feb 19, 2020, 8:25 pm
#31
Join Date: Oct 2016
Programs: Accor, Qantas Frequent Flyer, Virgin Velocity
Posts: 570
Hopefully this gets merged with the other thread - I'm not sure why a new one was necessary.
Accor's policy on the coronavirus does state it covers valid bookings if the guest is travelling to or from Greater China (as was your original plan), however the current end date for the policy is only until March. However, there is always the chance this policy's dates get extended as the situation continues.
Did you take out travel insurance when you made the booking? And if so, does it cover outbreaks and epidemics?
Accor's policy on the coronavirus does state it covers valid bookings if the guest is travelling to or from Greater China (as was your original plan), however the current end date for the policy is only until March. However, there is always the chance this policy's dates get extended as the situation continues.
Did you take out travel insurance when you made the booking? And if so, does it cover outbreaks and epidemics?
Last edited by Maelstrom; Feb 20, 2020 at 6:55 am
Feb 19, 2020, 10:50 pm
#33
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,593
Accor's policy on the coronavirus does state it covers valid bookings if the guest is travelling to or from Greater China (as was your original plan), however the current end date for the policy is only until March. However, there is always the chance this police's dates get extended as the situation continues.
Feb 20, 2020, 2:37 pm
#34
Original Poster
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 967
Accor has closed 200 hôtels to booking
https://www.lefigaro.fr/societes/cor...chine-20200220
https://www.lefigaro.fr/societes/cor...chine-20200220
Last edited by nrouxel; Feb 23, 2020 at 1:58 pm
Feb 23, 2020, 1:48 pm
#35
Join Date: Jul 2016
Location: VIE, TYO, CAX
Programs: LH-SEN
Posts: 104
Feb 24, 2020, 8:21 am
#36
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,593
Something Accor may wish to consider:
https://www.businesstraveller.com/bu...china-members/
Intercontinental Hotels Group (IHG), Hilton and Marriott International are all offering membership tier and points status extensions for their members from mainland China, Hong Kong, Macau and Taiwan whose travel plans have been affected by the coronavirus (Covid-19) outbreak in the region.
Feb 24, 2020, 12:13 pm
#37
FlyerTalk Evangelist
Join Date: Jan 2002
Location: Canada
Programs: UA*1K MM SK EBG LATAM BL
Posts: 23,314
I did cancel a prepaid booking in Beijing, confirmed directly with hotel via email that refund will post in 40 days. I hope that actually happens.
Has anyone been successful with Singapore cancellations?
Has anyone been successful with Singapore cancellations?
Feb 24, 2020, 3:27 pm
#39
Join Date: Dec 2018
Location: Belgrade, RS
Programs: MilleMiglia, Etihad Guest, Le Club AccorHotels
Posts: 19
I was supposed to go to Venice, Veneto Region (Italy) March 6th for a weekend trip with my 65+ aged parents. The trip had been planned 6 months in advance and MGallery Hotel Papadopoli Venezia was booked on Black Friday Deal (-40% off, prepaid, non-refundable). Today I got in touch both with Air Serbia (by mail - the response was that due to Coronavirus they are to waive change fees but the ticket has to be used before September 20th) and Accor by twitter - the response was promising "Thank you for contacting ALL Accor Live Limitless Customer Care and for providing me with the details of your booking. Firstly please know that I regret to hear of any concerns you may be facing however in regard to your booking inquiry, we would kindly need you to contact the hotel directly as here at Customer Care we are unable to provide such assistance when it comes to non-flexible bookings. A member of our front-desk or reservation team will be glad to assist upon contacting the hotel".
However, the response from the hotel was - the city is not under quarantine, museums, and St. Mark Basilica are closed for the time being until March 1st, so let us see what happens after that day.
Just to note that my initial e-mail stated that I am more than willing to have rebooked for another date during the year and if that does not work out, then go for a refund (partial or full).
Any tips? Should I address my issue to Accor Global Reservations Center on March 2nd?
However, the response from the hotel was - the city is not under quarantine, museums, and St. Mark Basilica are closed for the time being until March 1st, so let us see what happens after that day.
Just to note that my initial e-mail stated that I am more than willing to have rebooked for another date during the year and if that does not work out, then go for a refund (partial or full).
Any tips? Should I address my issue to Accor Global Reservations Center on March 2nd?
Feb 25, 2020, 12:04 am
#40
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,593
Don't give up. I would try again and use various channels. The situation in Italy is fast moving and I think Accor is behind current developments. If they want happy customers restrictive waivers are not helping.
Feb 25, 2020, 3:51 am
#41
Join Date: Dec 2018
Location: Belgrade, RS
Programs: MilleMiglia, Etihad Guest, Le Club AccorHotels
Posts: 19
I think I will call all contact centre.
Feb 25, 2020, 1:43 pm
#42
Join Date: Mar 2017
Location: Spain
Programs: ALL Plat, HH Gold, Marriott GE
Posts: 1,142
This is good news.
Feb 26, 2020, 1:41 am
#43
Original Poster
Join Date: Jul 2014
Location: Saint Brieuc
Programs: HHonors, Accorhotel Platinium, Nordic Choice Platinium
Posts: 967
Coronavirus in Palermo: "Mercure hotel guests diverted to other facilities"
https://palermo.repubblica.it/cronac...249542839/amp/
https://palermo.repubblica.it/cronac...249542839/amp/
Feb 26, 2020, 6:52 am
#44
Join Date: Feb 2020
Location: CDG, ORY, MRS
Programs: FB:Plat ALL:Plat
Posts: 143
Feb 27, 2020, 5:52 pm
#45
Join Date: Sep 2005
Programs: Lifetime *G (MP), Lifetime PE (Bonvoy)
Posts: 1,465