Booking Payment Discrepancy

Old Jan 28, 20, 2:05 pm
  #1  
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Join Date: Mar 2011
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Booking Payment Discrepancy

I was just looking at some bookings I have coming up this year on the 'My Bookings' page of the Accor website.

These bookings were all paid in full at the time of the booking, as indicated on the booking emails and my credit card statements!

However the website says that what looks like the full amount in each case is still owing and to be paid at the hotel.

Is this discrepancy a feature of the website, or do I need to get in touch with Accor so that they don't try and double charge me on arrival at the hotels?

Thanks.
Scott Pilgrim is offline  
Old Jan 28, 20, 2:24 pm
  #2  
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It should be no problem (likely a bug). You may wish to eventually bring a copy of the email and the bank statement.
Goldorak is offline  
Old Jan 28, 20, 4:38 pm
  #3  
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Originally Posted by Goldorak View Post
It should be no problem (likely a bug). You may wish to eventually bring a copy of the email and the bank statement.
Iíll take a printed copy of the booking email with me. Might give them a call before the first trip as it does affect more than one future booking. Just made Platinum as well, maybe this is my first reward
Scott Pilgrim is offline  

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