Any experience booking two rooms on separate reservations and upgrading both on SNAs? I read this as not being allowed by the T&Cs but I have a couple of SNAs expiring and could put this to use at an upcoming Fairmont stay so perhaps worth a try?

Not possible, unless you're booking from two different ALL accounts. You can't use 2 SNUs for multiple bookings on the same dates.

Accor website and app error booking suite night upgrades?
 

Is anyone currently experiencing an Accor website and app error booking suite night upgrades? I'm a Diamond member and I tried 10+ times to book a 2026 stay with suite night upgrades and instead of confirming the booking, the website logs me out and shows an "unexpected error" screen. If I try to make the same booking on the app, it will say not all data was transferred and will also not make the booking.

I tried e-mailing the property and the customercare Accor e-mail. I also tried asking for help on the website Whatsapp chat. A Farah repeatedly told me she was trying to call my mobile number to orally take down my credit card details (this sounds scary and not secure) and I repeatedly said my phone is not ringing and no phone is being received. They said Accor customer care cannot call on Whatsapp, only accept chat messages. This Farah repeatedly asked me to provide another mobile number even though I had repeatedly said I have no other number. (this person initially took my number with the country code and added +1 to the correct number) I gave up in frustration after 45 minutes of waiting for slow replies on Whatsapp from Accor customer care.

Would anyone have any advice on what to do here, as Accor customer care is impossible to deal with?

Did you try on the app ? It's usually more reliable than the desktop site.

As I understand it, a Suite Night Upgrade can’t be moved to a future date, you have to cancel the existing request and then submit a new one. Is that correct?

And what happens if, during that time, the hotel stops offering SNU availability altogether?

It feels like SNUs are becoming less and less valuable. Many hotels that used to provide good upgrade options no longer offer them, and several properties that used to consistently accept SNUs seem to have stopped doing so.

Correct. I've always had to cancel and rebook to change a booking with a SNU. When doing so, you're subject to whatever the then current options are with using a SNU at that property.

SNU devaluation has been a constant downward slide, as hotels drop out of SNU acceptance, often without any update to the list of participating hotels. And among those that continue to accept them, many are reducing their options for suites they can be used on, or not allowing them to be combined with discounted rates and promotions where they used to allow it, or reducing value by changing the mapping to the room category you need to pay for to get that upgrade.

Agree, it has become increasingly challenging to find a good way to use SNU. In many cases, you now have to book the highest room category in order to receive the lowest suite category...

I'm managing to use mine getting somewhere between $400-500 worth of value per night on average. I rarely have to book a premium room in order to use it, the base category usually seems to work.

That's nice!
However, 400-500$ value on which rate?
Because I can easily get 800$ value from a SNU but on a room rate of the same amount 😅

I've had to resort to SNU bookings that realized only about $500/night in discount this year, at least, for a few nights anyway, but I would typically only redeem them for much higher discount than that. But, the standard that I'm willing to accept has been dropping in recent years as great deals are harder to find. And, as I get to the end of the year, and when I have a bunch expiring, then I also lower my hurdle rate for value per SNU redeemed.

I have about 3 SNUs about to expire in a couple of weeks, and I'm going into 2026 with 24 more SNUs to redeem (across 2 ALL accounts), and at this point, I only have an identified use for about half of them.

I actually just cancelled a SNU booking, and rebooked it without one. I was able to get the suite I had booked on a Black Friday sale rate, which didn't stack with SNUs at that hotel, but booking the suite outright on the sale rate was cheaper than the rate I previously had using the SNU. You know the program is losing value, when it's cheaper to book a suite without a SNU, than it is with it!

MajulahMadoba, did you ever get a solution to this issue? I’m having exactly the same issues.

Answering my own question in case it helps someone in the future.

I called the reservation team and the explanation I was given was that because I already had a booking in the same hotel for the same dates, that was booked as an
ALL Guaranteed Room, the system wouldn’t let me have a duplicate booking using SNU. Can only apply one “ benefit” at a time, even if it is a separate booking. I usually like to make a new booking first ( because better rate found usually) and then cancel the old booking( flex rate), but this can’t work in this situation.

Problem was solved by cancelling the existing booking and rebooking for the same dates using the suite night upgrade.

This is standard. You can't have 2 SNU bookings on the same date, and part of the terms and conditions.

Related to this, but not prohibited by the terms, but is just a system glitch, is that the system won't allow you to make a SNU booking ending on the same date as the check-in date of another SNU booking. You need to cancel the second SNU booking, make the earlier booking, and then rebook the later SNU booking. The second booking can start on the check-out date of the first, as long as you book the earlier one first.

And another one bites the dust, as the SNU devaluation slide continues...

The Fairmont Royal York previously had fairly decent value, to use a SNU for a Luxury King Bedroom Suite, with availability showing as recently as last week. Now, they're not accepted at the hotel. I suppose it could be an IT glitch, but I'm assuming they just quietly pulled out of the benefit and removed all availability.

The search calendar now looks like this for every date into the future...

https://cimg3.ibsrv.net/gimg/www.fly...6d3436d0b9.jpg

Thank you Canada DH for your reply. Just to clarify though, I was not trying for simultaneous (x2) SNU bookings. I had a booking for an ALL Guaranteed Room, based on the hotel being otherwise booked out, but I was able to book a room based on my status. I was trying to book a parallel room with a SNU, and this is what generated that specific error message. Just in case it helps anyone else to know.