Dis everyone receive this survey invitation?

https://cimg4.ibsrv.net/gimg/www.fly...6b3e1d4518.jpg

I'm not sure they really want to know what I think, but hopefully feedback will be helpful.

Not me.

I got it

I got it as well. I gave some honest feedback about the inconsistent deals and availability of the SNAs. 500 points felt worth my time.

They did another survey about status perks a couple of months ago. Hopefully, positive changes are coming to the ALL Live program. I feel like Platinum and Diamond could use some more perks that level with some other programs.

I guess it only went to Canada located members?

UK person who also got the invite. 500 points so not much but only took a few mins. Hopefully they start offering something better than SNUs

Based in France : I got the survey yesterday

Received it; based in Canada. SNUs not as useful now compared to before (and before was a stretch still). I think someone said here on the forum that hotels are limiting to fewer "junior"-based suites in their hotels. I recall, just doing a dummy booking for using SNUs in the USA and Canada on various dates 6-12 months out - roughly 3-5 hotels ON THE ENTIRE CONTINENT would be available ...

Hopefully our Platinum, Diamond, and Limitless comments will help and I am sure my thoughts are likely in the majority.

I see when I log into my ALL account, they have a summary of supposed savings from the program. I'm not sure if it's accurate, but I clearly did find some good SNU redemptions.

The SNU numbers are clearly over multiple years, though I don't know how many. The Dining and Reward points, however, appear to be only for 2024 YTD. My wife has a similar summary on her account.

https://cimg7.ibsrv.net/gimg/www.fly...abc6272853.png

What this tells me, is that the SNU deals I found in years past, have all dried up. Because I haven't redeemed even a single SNU yet this year (although I completed one stay in 2024 which I booked using SNUs early last year), and I've made 6 bookings in the past couple of months for trips later this year and into next year, where the SNU price was more than (or about the same as) the price of just booking suite off the website using a promo and no SNU. I have 19 SNUs sitting in my account right now, and 12 more in my wife's account, with no ideas on how to use them, and I suspect nearly all will expire unused. That's sad.

I agree- the SNU benefit is completely drying up - I rarely use them anymore because there are better deals out there, and there are blackouts on so many of the good weekends.

I will be staying at a couple of Raffles hotels this summer and:

Raffles OWO = does not accept SNUs
Raffles Jaipur = does not accept SNUs
Raffles Shenzhen = only Junior Suite

at least Raffles Udaipur still takes them.

in the end, those are the properties that I would really feel a benefit from using a SNU. I rarely stay at other Accor brands nowadays, but even if I did, I wouldn’t really care much about a suite in some Movenpick or Novotel.

Just using SNU last weekend.

The points received supposedly based on the amount paid?

But the one I received was way below it.

Also the value of these SNU is actually quite bad as the SNUable rate is actually higher than even normal flexible rate.

I guess I wont be bothered to use them in the future.

Yes, the system gives you fewer points when using a SNU than you would get had you only booked and stayed in the base room you upgraded from. It's mainly due to the way they seem to treat the taxes. Rather than just pricing the suite exactly like the room, they instead invoice it at the suite price, with suite price taxes, and then apply a credit to the room account so the final amount you pay is the same as the room price. So, it's treated more like a miscellaneous payment on the account rather than a discount in the suite rate. Below is an oversimplified example, assuming a VAT of 20%, and a room costing 1,000 and a suite costing 2,000.

https://cimg3.ibsrv.net/gimg/www.fly...bd71fd30f0.png

That method might work out in your favour, if the taxes are recoverable, like for a business stay. But, I imagine nobody would actually use their SNUs on a work stay!

That's if the hotel doesn't screw it up further, and end up awarding a really messed up number of points where you don't know what the heck they did.

What makes it even more annoying is that the base rate when using a SNA is usually more than the lowest base rate. So you pay more to use the SNA's than what you pay for a base room and yet you get fewer points than a regular room.

I had this happen to me last year at the Pullman G in Bangkok over two weekends (two, two night stays). I complained to Accor Customer Service and they couldn't understand it even after 8-9 e-mails where I explained it many different ways (though I didn't use a chart like yours, mb I should have). They kept attributing it to a currency conversion problem.:( Basically, the agent was looking for a way to say no, insisting that the hotel calculation was correct, even though I got fewer points than when I stayed the week prior (where I was upgraded to a suite without any SNA's). It was clearly a hotel mistake in calculating the base rate when I got fewer points when using the SNA's the 2nd weekend compared to the first weekend when I paid less, did not use SNA's, and got more points.

I persisted and eventually the customer service agent handed it back to the hotel to respond to. The hotel finally figured it out and correctly re-calculated the points it awarded for my 2nd stay when I used two SNA's. They awarded the points based on the rate I paid for the base room.

it seems like the hotel did messed up.

I paid around $430 usd and the point earned is just 77