Sep 19, 2019, 1:54 am
Last edit by: starflyergold
Short version of what Accor has told us about the new ALL "suite night upgrades" (SNUs):
"On reaching Platinum status, receive 2 Suite Night Upgrades. Booked in advance, guaranteed.
Earn a third Suite Night Upgrade at 18,000 Status points, and then an additional one every 4,000 Status points. Up to 12 a year."
(Copied December 6 2019. Edited very gently for length -- e.g. removing references to paragraphs containing Accor's definition of "Platinum" -- and format.)
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Definition
A Suite Night Upgrade is a benefit reserved exclusively for Members who have Platinum status and above. It enables them, at certain participating hotels belonging to the Accor Group, to spend the night in a "suite" for the price of a "room" selected by the Member when making a pre-confirmed booking.
Hotels Offering Suite Night Upgrades
Members can only use their Suite Night Upgrade in Accor Group hotels offering this benefit. The list of participating brands and non-participating hotels is available on the Benefits and Statuses page by following the loyalty programme link. Please note that this list is more restrictive than the list of brands participating in the Programme.
A Suite Night Upgrade is a benefit reserved exclusively for Members who have Platinum status and above. It enables them, at certain participating hotels belonging to the Accor Group, to spend the night in a "suite" for the price of a "room" selected by the Member when making a pre-confirmed booking.
Hotels Offering Suite Night Upgrades
Members can only use their Suite Night Upgrade in Accor Group hotels offering this benefit. The list of participating brands and non-participating hotels is available on the Benefits and Statuses page by following the loyalty programme link. Please note that this list is more restrictive than the list of brands participating in the Programme.
In order to offer this benefit, a hotel must have both rooms and “suites”, or simply suites. Hotels solely offering other types of accommodation (lodges, villas, etc.) do not accept Suite Night Upgrades.
Obtaining a Suite Night Upgrade
On reaching or obtaining Platinum status [...] Members receive two (2) Suite Night Upgrades are credited to their account. When a Platinum Member has earned 18,000 Status Points, a third Suite Night Upgrade is then credited to the account. The Member receives an additional Suite Night Upgrade each time an additional 4,000 Status Points have been earned, for example, a fourth Suite Night Upgrade on reaching 22,000 Status Points, a fifth on reaching 26,000 Status Points and so on, up to a maximum of twelve (12) Suite Night Upgrades per calendar year.
A Suite Night Upgrade is valid for one (1) night only. The Member may use several Suite Night Upgrades when staying for several consecutive nights, if he or she has enough Suite Night Upgrades having already been credited in the account. Each Suite Night Upgrade is valid until 31st December of the year following its date of issue (calendar year N+1). No validity extension will be granted either before or after a Suite Night Upgrade’s expiry date.
Suite Night Upgrades are credited exclusively to the Member’s account, and can be viewed online via the Website and the Accor All app. No printed Suite Night Upgrades will be issued, nor can Suite Night Upgrades be sent out via email. However, Members will receive an email notification whenever a Suite Night Upgrade they have earned has been credited to their account.
Using Suite Night Upgrades
Members who wish to use one or several Suite Night Upgrade(s) during their stay must pre-book prior to the stay. Bookings must be made by calling an Accor Booking Office or by calling one of a participating hotel offering Suite Night Upgrades directly, except for Fairmont, Raffles and Swissôtel hotels. For these three brands, bookings must be made via the Accor Booking Office. The Suite Night Upgrade must be valid on the dates of stay booked.
Suite Night Upgrades are for personal use only and are non-exchangeable, non-refundable and non-transferable. They can only be used by the Member whose name is printed on the membership card. The Member must be present during the stay and must themselves be staying in the suite that has been booked. The Member may book several rooms and/or suites when making the booking, but only one Suite Night Upgrade will be authorised per night and for the suite in which the Member is staying.
If Members wish to stay for several nights but only have one (1) Suite Night Upgrade, they may nonetheless stay in the suite for the duration of the booked stay. In that case, they will use their Suite Night Upgrade for one night but will have to pay the full undiscounted price for the suite for the other nights of the stay. If the Members do not wish to book the Suite at the advertised rate, they will need to make another booking for the other nights of the stay, choosing a different type of room, which would mean changing rooms during the stay.
For bookings covering several consecutive days at a constant rate, the Suite Night Upgrade will apply to the first night of the stay by default. For bookings covering several consecutive days at a variable rate (i.e., the rate is different each night), the Suite Night Upgrade will apply to the most expensive eligible night by default. Subject to availability at the time of booking, the customer care advisor may offer the Member different types of suites, corresponding to suites paired with different types of rooms, along with their associated rates.
The use of Suite Night Upgrades is subject to the same blackout dates as the Programme’s room availability guarantee. The official calendar of dates on which the availability guarantee does not apply is regularly updated and displayed for Members on the all.accor.com website. It is up to Members to take note of these dates before booking a stay for which they require an availability guarantee (See the dates here).
Non-participating hotels
See list: https://all.accor.com/loyalty-program/legal/terms-and-conditions/pdf-snu.en.pdf
Eligible rooms
Eligible rooms vary by hotel. Certain suites are always excluded, such as Presidential suites and VIP suites.
Each type of room eligible for this benefit is paired with a specific type of suite at each hotel offering the benefit. The use of Suite Night Upgrades is subject to the suite’s availability at the time of booking.
Eligible Booking Channels
In order to be considered eligible, stays must be booked at eligible rates by calling the Accor Booking Office or participating hotels. Stays booked via other channels will not be eligible for this offer, including those booked via:
- travel agencies using a GDS (Global Distribution System)
- stays booked via a reseller, tour operator or third-party online travel agent (such as Expedia.com, booking.com, etc.)
Eligible Rates
Eligible rates include all standard rates (including the ALL - Accor Live Limitless and AccorPlus Member rate) and all promotional rates except the following:
- Excluded rates mentioned in Article 7.2 “Rates Eligible to Earn Points” of the General Conditions of Membership;
- Family offers;
- Package rates;
- Day Use Rates;
- Corporate Rates;
- Ibis Business and Accor Business Plus membership card rates
Terms of Cancellation and Changes
The usual terms and conditions of sale apply to bookings made with a Suite Night Upgrade. These conditions determine the ability or not to change or cancel a booking free of charge. If a pre-booked stay is cancelled prior to the stay and according to the terms laid down in the terms and conditions of sale accepted when making the booking, the conditions of sale govern the decision as to whether the cost of the booking should be reimbursed.
However, if a Member makes a booking using one or several Suite Night Upgrades but cancels the booking prior to the stay, the Suite Night Upgrades will be recredited to the account within a maximum of seven (7) days. No changes can be made to the night to which the Suite Night Upgrade applies. The only change that can be made by telephone once a Suite Night Upgrade has been booked is adding additional options (such as breakfast), paid for with cash.
The Suite Night Upgrade will not be refunded to Members in the event of a no-show on the booked day or early check-out.
Non-Combinable Benefits
Suite Night Upgrades cannot be combined with:
- The use of Rewards Points when booking,
- The use of a Stay Plus night, a benefit awarded to members of the Accor Plus membership programme,
- Upgrades subject to availability awarded to Gold status and higher.
Member Responsibilities
Accor reserves the right to immediately void any Suite Night Upgrade that has been sold or transferred to a user other than the Member for whom it was originally intended or that is deemed to have been fraudulently acquired.
[...]
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Additional information
Please improve this wiki by adding anything else we know about SNUs!
"Suite Night Upgrades" from 2020
Apr 25, 2024, 11:22 am
#544
Join Date: Sep 2023
Programs: ALL Platinum, Avis Presidents Club, Marriott Silver, Aeroplan Elite
Posts: 31
I got it as well. I gave some honest feedback about the inconsistent deals and availability of the SNAs. 500 points felt worth my time.
They did another survey about status perks a couple of months ago. Hopefully, positive changes are coming to the ALL Live program. I feel like Platinum and Diamond could use some more perks that level with some other programs.
They did another survey about status perks a couple of months ago. Hopefully, positive changes are coming to the ALL Live program. I feel like Platinum and Diamond could use some more perks that level with some other programs.
Apr 26, 2024, 5:55 am
#548
Join Date: Apr 2004
Location: YYZ, DUB, OGG
Programs: *G (as are spouse and 2 kids), ACCOR ALL DIAMOND, Marriott - GE
Posts: 1,194
Received it; based in Canada. SNUs not as useful now compared to before (and before was a stretch still). I think someone said here on the forum that hotels are limiting to fewer "junior"-based suites in their hotels. I recall, just doing a dummy booking for using SNUs in the USA and Canada on various dates 6-12 months out - roughly 3-5 hotels ON THE ENTIRE CONTINENT would be available ...
Hopefully our Platinum, Diamond, and Limitless comments will help and I am sure my thoughts are likely in the majority.
Hopefully our Platinum, Diamond, and Limitless comments will help and I am sure my thoughts are likely in the majority.
Apr 27, 2024, 9:17 pm
#549
Join Date: Jan 2011
Location: YYZ
Programs: Accor ALL Diamond, AC Aeroplan 25K, Nexus/GE
Posts: 2,741
I see when I log into my ALL account, they have a summary of supposed savings from the program. I'm not sure if it's accurate, but I clearly did find some good SNU redemptions.
The SNU numbers are clearly over multiple years, though I don't know how many. The Dining and Reward points, however, appear to be only for 2024 YTD. My wife has a similar summary on her account.
What this tells me, is that the SNU deals I found in years past, have all dried up. Because I haven't redeemed even a single SNU yet this year (although I completed one stay in 2024 which I booked using SNUs early last year), and I've made 6 bookings in the past couple of months for trips later this year and into next year, where the SNU price was more than (or about the same as) the price of just booking suite off the website using a promo and no SNU. I have 19 SNUs sitting in my account right now, and 12 more in my wife's account, with no ideas on how to use them, and I suspect nearly all will expire unused. That's sad.
The SNU numbers are clearly over multiple years, though I don't know how many. The Dining and Reward points, however, appear to be only for 2024 YTD. My wife has a similar summary on her account.
What this tells me, is that the SNU deals I found in years past, have all dried up. Because I haven't redeemed even a single SNU yet this year (although I completed one stay in 2024 which I booked using SNUs early last year), and I've made 6 bookings in the past couple of months for trips later this year and into next year, where the SNU price was more than (or about the same as) the price of just booking suite off the website using a promo and no SNU. I have 19 SNUs sitting in my account right now, and 12 more in my wife's account, with no ideas on how to use them, and I suspect nearly all will expire unused. That's sad.
Last edited by CanadaDH; Apr 27, 2024 at 9:23 pm
Apr 28, 2024, 3:36 pm
#550
Join Date: Nov 2008
Location: YYC
Programs: Hilton Diamond, Fairmont Plat, IHG Spire, SPG Gold, WS Gold, Hertz PC, National E Elite,
Posts: 2,771
I agree- the SNU benefit is completely drying up - I rarely use them anymore because there are better deals out there, and there are blackouts on so many of the good weekends.
Apr 29, 2024, 11:08 pm
#551
Join Date: Nov 2019
Location: Dubai
Programs: Marriott Ambassador, Hilton Diamond, Accor Diamond, BA Gold, QR Plat
Posts: 362
I will be staying at a couple of Raffles hotels this summer and:
Raffles OWO = does not accept SNUs
Raffles Jaipur = does not accept SNUs
Raffles Shenzhen = only Junior Suite
at least Raffles Udaipur still takes them.
in the end, those are the properties that I would really feel a benefit from using a SNU. I rarely stay at other Accor brands nowadays, but even if I did, I wouldn’t really care much about a suite in some Movenpick or Novotel.
Raffles OWO = does not accept SNUs
Raffles Jaipur = does not accept SNUs
Raffles Shenzhen = only Junior Suite
at least Raffles Udaipur still takes them.
in the end, those are the properties that I would really feel a benefit from using a SNU. I rarely stay at other Accor brands nowadays, but even if I did, I wouldn’t really care much about a suite in some Movenpick or Novotel.